Devan Acura of Norwalk

Everyone is so nice to deal with at Devan Acura. And we especially love the service department. We have purchased two MDX’s there and both times were great.

They are the absolute best, and very knowledgeable. Quick to respond when called upon to do so. Will definitely be back in the future. I’ve been doing business with this firm to many years.

I brought my car to Devan at the recommendation of a friend for service. I had been in a minor accident and after the body shop that worked on my car had it for almost 3 weeks, it felt as though it was pulling to the right, even though the invoice said an alignment was done on my car. When I questioned the body shop, the owner got a little nasty that I questioned his work so I didn't want to go back to him. John was very professional and did a thorough job of having one of his technicians go through my car to see what the problem was. The issue turned out to be a part that the original body shop claimed they had repaired, when in fact they had not! John quickly got my car fixed, helped with the insurance claim, and gave me a loaner car while they had my car since the parts had to be ordered. I do not own an Acura, so they needed to order Nissan parts for my car. I was so impressed with how easily he handled this that I have no doubts in referring anyone here for service!

Dealer is always professional and thorough and has taken good care of me as well as my car over 8 years now. I will use them again.

Yes My lease was updAnd after exploring other options I went back to Acura I’ve had success with Acura for the last 10 years

Saleswomen said that we would have a better chance at a deal if we went there in person and spoke to the manager. We went to our scheduled appointment, manager was not there and there was zero preparation or attempt to make a deal. Manager was actually not even there. A total waste of time that should?ve been communicated over the phone. A very disappointing and unprofessional experience. Will never go back there.

Went to Katie for a scheduled appointment with her and her manager. No car was ready, she didnt tell us that the finance manager wouldnt be there and she didn't take any time to prepare anything for us even though we spoke on the phone about exactly what we were looking for down to the mileage. Only helpful person was Dan because he seemed nice. General Manager Amy called to see what happened with the service and basically chalked it off as we couldn't afford the car and totally missed the point of customer service in general. So we went and got a car that was Safety Plus rated and gave another dealership our 4k and guess what? It was appreciated! They even set us up to test drive the car! Wow. Katie wasted our time. Very disappointed. There is something to be said about honest and transparent dealing and we didnt get that. Not at Norwalk.

I just purchased an Acura TLX from a difference Acura dealership and was concerned about the transmission as it was shifting rough from gears 2-3. I brought it to Devon Acura in Norwalk. The service was exceptional. Nick (service manager) explained in detail what may be going on and the resolution. Nick went above and beyond to explain the details of the car and how it drives. I was thoroughly impressed. I?ve never experienced this tremendous service anywhere else. I will be a lifetime customer. Thanks Nick!

We actually visited the shop to look at the same car that the previous person who left the comment about 2015 Acura MDX. I was giving them a chance to explain what happened to the car. Surprisingly, Katie and Joe (store manager) well received my feedback, and they were very honest about the car history. They showed all the documents about the work they have done on this car. They did send the car to fix cosmetically. And my husband and I both tested the car and it ran smoothly. Katie is an expert, and she showed me how to use the Tech package with a lot of knowledge. We actually made the purchases. We are very happy for what it is worth. Thank you. I would like to write this review to correct the previous review. So that everyone has a chance to fix the issues. I can tell that they really want to provide the best service with the best price to their customers. I will go back for their car services. - Angelene

We found an used Acura MDX with the most inexpensive online. When we tested the car, and Katie and joe walked through with every issues and repairs that they had with this car. It was scrached before and minor issues. They are willing to negotiate with me when I gave reasons. We tested the car and we love it. We have had a pleasant experience there and we will go back to use their car services.