Paul Miller Honda

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4.3
(1,578 reviews)
Visit Paul Miller Honda
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Service Sales
Monday 7:00am–8:00pm 9:00am–9:00pm
Tuesday 7:00am–8:00pm 9:00am–9:00pm
Wednesday 7:00am–8:00pm 9:00am–9:00pm
Thursday 7:00am–8:00pm 9:00am–9:00pm
Friday 7:00am–8:00pm 9:00am–8:00pm
Saturday 7:30am–5:00pm 9:00am–6:00pm
Sunday Closed Closed
New (888) 710-1798 (888) 710-1798
Used (888) 839-9002 (888) 839-9002
Service (888) 823-6728 (888) 823-6728

Inventory

See all 196 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2007.
Drivers in Northern NJ can count on more than just expert advice and quality service when it comes to purchasing a new or pre-owned vehicle from the Paul Miller Honda inventory in West Caldwell NJ. Our customers will not only receive valuable knowledge and immediate assistance in finding the perfect car to fit their driving needs but a vast amount of phenomenal deals on new and pre-owned vehicles service and genuine OEM parts that are meant to satisfy one's needs. Feel free to browse and compare the cars trucks and SUVs in our inventories to find what's right for you and your family.
The Paul Miller franchise opened its Honda dealership in West Caldwell a decade ago and continues to flourish.

Service center

Phone number (888) 823-6728

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

View all 11 employees View less employees

Reviews

4.3
(1,578 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Honda from DealerRater.

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1.0

INEPT SERVICE DEPT.

INEPT SERVICE DEPT. LONG WAIT AND NO LOANER PROVIDED . NO TECHNICIAN FOR MY PLUG -IN VEHICLE AFTER BEING TOLD THERE WAS ONE. WAITED FIOR 1.5 HOURS AND LEFT WITHOUTCAR BEING SERVICED.

Dealer response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to our General Manager Dave Aspinall (973) 808-9100 to discuss this further.

5.0

Best of the Best!

Best of the Best! Experienced, knowledgeable and professional! Go to him, you won’t regret it!

Dealer response

Hi Emra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Purchasing my first car was initially a very stressful

Purchasing my first car was initially a very stressful and tasking journey that had a lot of conflicting tips, tricks and tactics to ease the process. However after being recommended Paul Miller Honda of West Caldwell, specifically seeking out Roman, the process became a breeze. He was personable, greatly helpful and made the whole car buying process a stress less venture. I would recommend not only the dealership but the charismatic Roman to help you in what ever part of your purchase journey in you are currently in.

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

1.0

Stay away

I was trying to buy an f150. I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card number to do so. The day I was going to look at it and pick up the car I ask him for a recap sheet ( bill of sale) he send me one with $2495.00 up sale 6 months warranty. When I declined the warranty and I said I am buying the car as is. He said sorry it's on Every car. I ask for my money back, he said if I want my money I have to come to the dealership. Now it has been 6 weeks and I still don't have it. I called the dmv and Is consumer affair and I file a reports. Stay away from this dealership and the people that works there

1.0

I was trying to buy an f150.

I was trying to buy an f150. I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card number to do so. The day I was going to look at it and pick up the car I ask him for a recap sheet ( bill of sale) he send me one with $2495.00 up sale 6 months warranty. When I declined the warranty and I said I am buying the car as is. He said sorry it's on Every car. I ask for my money back, he said if I want my money I have to come to the dealership. Now it has been 6 weeks and I still don't have it. I called the dmv and Is consumer affair and I file a reports. Stay away from this dealership and the people that works there

5.0

Roman was excellent, patient, and very informative.

Roman was excellent, patient, and very informative. Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I always dealt with Newton so I was a little hesitant when he told me that Roman would be taking care of me but I must say he did not disappoint.

Dealer response

Hi Promosue, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

1.0

HORRIBLE EXPERIENCE

Waiting over a month for a part that they claim is “no where in the country”. Provided a loaner that needed an oil change 500 miles ago. Several damages to my vehicle in their possession. Poor communication. No empathy . Horrible experience

Dealer response

Hello, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact General Manager, Dave Aspinall at (973) 808-9100 so we can work towards a resolution. We look forward to hearing from you. Take care!

1.0

HORRIBLE customer service.

HORRIBLE customer service. The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now after waiting over a month for a part that is “not found anywhere in the country”, I have found multiple damages to my vehicle while in their possession. I am LIVID. When I saw the damages I stood in their parking lot for 45 minutes just sobbing over my car and not ONE employee came out to even say sorry. I have never felt so disregarded, disrespected and disappointed in my life.

Dealer response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to General Manager, Dave Aspinall at (973) 808-9100. We look forward to hearing from you.

5.0

Great service.

Great service. It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I arrived. He greeted me in a respectful manner and guided me to his desk willing to assist me without knowing my intentions coming in. I was there to buyout my leased vehicle and without hesitation he helped me get the process done quickly and without any hiccups. Because I was buying out my lease he most likely made nothing off of the ransaction yet he was professional all throughout! Nonetheless, Roman was personable, respectful, and down to earth making my experience at Paul Miller Honda a memorable one.

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Paul Miller Honda Of West Caldwell. We hope to be of service to you again in the future. Best wishes, Paul Miller Honda Of West Caldwell

1.0

Despite repeated communications with Sales Manager Newton

Despite repeated communications with Sales Manager Newton Cintron and messages to the General Manager Dave Aspinall, Honda Caldwell has failed to correct an issue which was created by Honda staff (May 2021). Basically Honda asserted that an optional feature (ETCH insurance) was in fact 'not optional' and had to be paid for ($400 + sales tax). According to Cintron, the car came from the factory with the ETCH feature, and therefore had to be paid for. Subsequent visits to another Honda service department led me to find that there was no ETCH feature on my car - this was communicated to PM Honda with a request for a full refund. I am guessing the lack of response is suggesting Paul Miller is hoping I will just go away. There are other options if the dealership continues to choose the 'sticking one's head in the ground and hope she goes away' course. I am still hoping Paul Miller's reputation as a dealership means something and the proper response is forthcoming. Email me anytime; you've got my contact.

See all 1,578 reviews