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Brogan Cadillac - Totowa

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
303 lifetime reviews. Includes reviews of Brogan Cadillac - Totowa from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 19, 2020

    I originally went to this dealer to trade in my 2011 escalade back in 2014, they low balled me incredibly. I went to open road Cadillac and they gave me... 14k more than brogan did, so I leased a brand new vehicle at open road (then florahm park cadillac). I went AGAIN to Brogan when that lease was over because they are only 5 miles away from my house, and again, they attempted to screw me, they were in excess of 300 more per month to lease a new 2016 Escalade ESV. I wound up going to Englewood Cliffs Cadillac, not only were they cheaper, it was a sign and drive...no money out of pocket AND they had to get the truck I wanted at another dealer! As many know, Englewood Cliffs Cadillac went out of business, my lease is up and I went with an MB as apposed to a Cadillac due to the features available, I have leased an Escalade every 3 years since 1999 when they came out. Can you believe that Brogan told me that they DO NOT accept a lease return unless you bought a vehicle there???? So I contacted GM Financial to ask what to do, they advised me that if they are a Cadillac dealer they MUST take my lease return, even though they refused. I contacted Mahwah Cadillac and they advised they would take it. In short, if you need a new vehicle, stay away from Brogan..they are overpriced and a bunch of hacks. go to Mahwah Cadillac that will actually help you as opposed to Brogan that is a bunch of bullies and do not believe in an educated buyer. I gave them several chances to make the right deal, if other dealers can do it so can they, they choose not too and the penalize you when you don't do business with them which is AGAINST their dealer agreement!! Buyer beware!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rob, thank you for your feedback. Your satisfaction is very important to me. At your earliest convenience, please reach out to me to discuss your expe...rience. Thank you and I look forward to speaking with you soon. Best, T.J. Ely, General Manager tjelyjr@gmail.com

  • 5.0 out of 5
    February 15, 2020

    Truly a great and easy experience, so Happy Alex was the one that assisted me he made the the whole process very easy . I will definitely be returning... to Brogan Cadillac and i will be buying from them Again and again . Thank you ALEX !!!

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    Does recommend this dealer
    Shopped for a new car
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations and you are welcome! Alex is a wonderful asset to the Brogan Cadillac team and we are so glad he was able to walk you through the whol...e car-buying process. Thank you for shopping at Brogan Cadillac and we look forward to working with you again in the future. Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

  • March 15, 2018

    Had repairs to my audio system done everything went fine

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ralph, Thank you for the 5 star review. We were happy to help you! Thank you for visiting Brogan Cadillac & we look forward to working with you again ...in the future. All the Best, T.J. Ely, GM

  • 5.0 out of 5
    January 26, 2020

    Alex greeted us at the showroom door with a smile. He was pleasant, helpful, and knowledgeable and listened to what we were looking for in a new vehicle.... We went to Brogan "just looking" and ended up buying a car. Alex explained every feature of the car in detail, and made this experience awesome! Brogan is lucky to have Alex Santos on their staff.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review as well as your five star rating. We are so pleased that you had such a wonderful & positive experience at Brogan Cadil...lac. Alex is outstanding & we are lucky to have him on our team. We appreciate you choosing Brogan Cadillac & congratulations on your new car. We hope to see you again for all of your vehicle needs. Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

  • 5.0 out of 5
    December 30, 2019

    The experience with brogan and Alex Santos were awesome. He met every commitment and went over every feature with me. I would definitely go back to brogan... and Alex

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. We thank you recommending Brogan Cadillac ...& we hope to see you again soon. Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

  • 5.0 out of 5
    December 29, 2019

    Working with Alex was the best car buying experience ever!!! He was extremely knowledgeable and easy to work with!!! He delivered the car to my house so... I could surprise my wife for Christmas. I highly recommend Alex if you are in the market for a new car!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. Alex is an excellent salesmen & we are so ...lucky to have him on our team. We thank you for choosing Brogan Cadillac & we hope to see you again soon! Please congratulation your wife for us and we hope that she enjoys her new vehicle. Happy Holidays! Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

  • 5.0 out of 5
    December 20, 2019

    Walked in just to look, walked out with a new car. They had exactly the car we were looking for, the salesman Joe Diamond was very helpful, knowledgeable... and pleasant throughout the entire process. Everything ran very smoothly and we simply love our car.

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    Shopped for a new car
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    Dealer Response

    Carrino, thank you for your five star review and congratulations on your new car. We are happy to see you came in and got what you were looking for. I... am glad Joe was able to help you through your car-buying process. It was a pleasure working with you. Thank you for choosing Brogan Cadillac. We hope to see you again soon. Sincerely, T.J. Ely, General Manager


    Worked with:
    Joe Diamond

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    December 14, 2019

    My salesman Anthony D. was very knowledgeable about the car and was able to answer all my questions and gave me an incredible deal on my new XT5, will... always come back to Brogan and purchase my cars from Anthony...top notch service

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wylie, congratulations on your new XT5! Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. I...'m glad to hear that Anthony was able to assist you successfully. We thank you for choosing Brogan Cadillac & we hope to see you again soon! Sincerely, T.J. Ely, General Manager


    Worked with:
    Anthony De los Santos

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 29, 2019

    This is the first Cadillac purchase i have ever made and my first experience with Alex and Brogan Cadillac. Alex did an exceptional job and i can tell... by the way the purchase process was handled, Brogan will be very easy to deal with moving forward. I highly recommend Alex Santos and Brogan Cadillac.

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    Shopped for a new car
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Stephen. Congratulations on your first Cadillac! Thank you for taking the time to write to us. We appreciate your feedback as well as your five ...star rating. I'm glad to hear that Alex was able to assist you successfully. We thank you for choosing Brogan Cadillac & giving us your recommendation. Enjoy your Cadillac! Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

  • 5.0 out of 5
    October 9, 2019

    This was the second Cadillac I acquired from Brogan. They are an old school great service Cadillac Dealer. They gave me all the options I wanted and... never pressured me to make decisions, settle for something less than I wanted or go outside y budget.

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello. Congratulations on your new Cadillac! We appreciate your feedback as well as your five star rating. I'm glad to hear that so many of our employ...ees were able to assist you successfully. We are extremely grateful for our staff and the services they provide. Thank you for being a loyal customer to Brogan Cadillac & we hope to see you again soon. Sincerely, T.J. Ely, General Manager


    Worked with:
    Alex Santos

    Sales Consultant

    (5.0) 74 reviews

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