Lexus of Route 10

I just leased a Lexus RZ and I want to say that the Salesman Michael Lioi was excellent. He was very helpful and patient in explaining the details about the RZ especially since I have never leased an electric car before. I gave him 5 stars based on his knowledge and ease in dealing with him. Also, the tech Noah was excellent as well as he explained all of the options on the new Lexus RZ. Fantastic experience.

WARNING!!! DO NOT PURCHASE ANY EXTENDED WARRANTY HERE, THEY WILL TRY TO FIND ANY EXCUSE TO NOT COVER THE REPAIRS!!!! If it isn't pre owned while still in the original warranty period or isn't certified pre owned don't waste your money. My wife and I recently purchased two pre owned vehicles from Lexus of Route 10. They were purchased about 2-3 weeks apart in January and February of this year. The first was my 2013 LX570 which I know is known to be a very reliable suv even at this age. At the time of purchase we chose to buy the extended warranty just to be safe & feel more confident in our decision to buy a vehicle that old for almost 30k. The second was a 2014 LS460 for my wife which is the same model she previously lost in an accident for another 25k. Low and behold it was time for me to get my 1st minor service and I had a few issues that were bothering me so I decided to take it in for service and have the repairs done under warranty. I had three issues with the truck first, the remote start stopped working which was a factory installed item and even though there's window decals on both front doors and under the hood stating that and I have the original window sticker showing it was a factory installed option I was later questioned by Nick in the service department about who installed it. At that point I knew there was going to be a problem with things not being covered under a " bumper to bumper" warranty policy that I paid several thousands of dollars for just to have peace of mind, or so I thought. The other two problems were the "cool box" in the center console (which is one of the known luxuries of the LX570) stopped working. Then there was the driver's seat cooling feature making a very loud noise and causing the seat to vibrate while using it. I received a call the next day after dropping the truck off and I was told that nothing that I brought it in for is covered by the extended warranty I paid for and if I wanted to get the three items fixed it would be well over 5 thousand dollars which is just around what I paid for the warranty. The only reason we chose to go back to Lexus of Route 10 is because we purchased a LS460 in 2017 ( which was totaled in late 2024 in a motor vehicle accident) there and never had any issues so even though it's an hour out of our way we decided to remain loyal customers and return there and like I said in the beginning to buy not one but two more vehicles even though we were only looking for one. I'm done conducting any business here and will find a much closer dealership and build a relationship with them. You can check my other reviews for this dealership here on yelp from all three of our purchases and you'll see that this is the first negative review I've left for this dealership.

Sales and support staff met expectations and were accommodating during the purchase process and were knowledge about the product.

Rude and smug manager, sleazy atmosphere .was told to come back to look at a car later in day when it would be ready to be shown. Showed up and it was sold. They completely wasted our time!

Special thanks to my Sales Representative Angela Malanga Love new 2025 ES350 . Second car I’ve purchased at this location . Professional, reliable, and Friendly customer service. Thank you again !!!!!!!

This is how you treat your customers i haven't heard anything from you guys as you stated in your email the labor was a bit excessive for the work needed to be done on my car $800 labor is outrageous the parts were only like $150 I will not stop expressing myself are recommended anyone go here im waiting for you guys to be professional and reach out to me until then I will continue to express myself on every platform and ask if anyone goes there revaluate what needs to be done and what your.paying for and yes I agreed to pay this price because Mr. MYLES HAD me believe my car was in bad condition it needed to be fixed right then and there I asked could it wait he said he didn't suggest it

The price i paid was outrageous the parts was $150 I paid $992 to get my car fixed $800 in labor I will never recommend no.one here and I will go to every platform and express myself

Nick our sales person was very pleasant, welcoming and courteous. Though he is new he sought the help of other representatives ( Abe ) to answer all our questions patiently. Nick and Abe made an excellent soft sell of the RZ All Electric vehicle, which we decided on, the very first visit and Test Drive. No pressure, but very softly addressed our requirements A very pleasant experience all round

The entire team at Lexus of Route 10 was warm, friendly and professional. A huge thank you to Rosie at the front desk for the warm welcome. Thank you so much to Michael Lioi for always exceeding my expectations. He is consistent with a friendly demeanor and positive attitude. It was an absolute pleasure to work with you. A great example of how to provide exceptional service. RJ is truly a rockstar. I greatly appreciate his focus and support with the navigation system and new tech features. He is always willing and available to answer questions as the tech expert. Benjamin

Absolutely amazing customer service. Walking in the receptionists are so warm and welcoming. Judive the sales representative is absolutely amazing. She’s so patient and attentive. By far the best sales experience my husband and I have had in a long time. Tony in the finance department was absolutely easy to work with and just a pleasure to have as the finance person. To top it off the dealership manager emails expressing his gratitude on our purchase. My husband and I left with a beautiful Rx 350 sport and we have vouched to buy our next cars at Lexus of route 10.