Lexus of Route 10

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
53 lifetime reviews.

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  • 5.0 out of 5
    January 15, 2021

    A fantastic dealership, helpful high quality service. Very professional, customer focussed. Goes above and beyond whenever it is needed. I highly recommend... this dealership. Go rt 10!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Don Rogers, thank you for your kind words and this wonderful review!

  • 5.0 out of 5
    January 4, 2021

    We had such an amazing experience working with Deborah Amster (5 stars) at Route 10 Lexus. Purchasing a vehicle during "Dec to Remember" is a crazy time... and she made the entire process easy and stress free. We also loved her enthusiasm. We will definitely come back again for our next Lexus.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Richard Gilbert, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

  • February 5, 2017

    Very pleased with this experience - nice , friendly and simple. Highly recommend !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dave, Thank you for your review and your kind words about our dealer. We certainly do all we can to be sure every customer interaction is as friendly... and courteous as possible. Thank you again! Brad Vaill Guest Relations Director 973-319-3254

  • 5.0 out of 5
    June 27, 2020

    From start to finish Tammy DeBaro was simply THE BEST!!. I had originally leased a GS-F from another Lexus Dealership and my lease was coming to an end.... With a growing family of 4, I was in the market for a bigger vehicle (GX). I visited multiple dealerships in the tri-state area and none compared to the experience I had when initially contacting Lexus of Route 10! Tammy was very personable and took the time to find out everything I wanted and was looking for. During this time of crisis, I was not sure how this process would work, but Tammy made it all seamless. She was able to locate the exact exterior/interior color choice in another state (something my old dealer stated was not available anywhere on the east coast!). We worked out the numbers via phone/email and it was quite frankly the best experience in my 20 years of car buying. Tammy assisted with transportation of the vehicle and within 3 days of filling out the credit application, our GX had arrived! Tammy was also a tremendous help in explaining and helping with my current lease return. Return of lease and taking delivery of my new GX took only about 30 minutes! No Hassle, easy in and out and 2-weeks in, we are enjoying our new GX! I would recommend anyone who is in the market to visit Lexus of RT10 and ask for Tammy! Thank you! - FT

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    WOW! We are so happy to read such a great review about Lexus of Route 10 and Tammy!! Thank you again for letting our team know how we did! We look for...ward to helping again in the future. Take care!

  • 5.0 out of 5
    March 20, 2020

    We were extremely satisfied with Duke Snyder. He was extraordinarily competent and polite, and it was an absolute pleasure to work with him. Duke was prompt... and efficient and made the process of buying a new car, which can be stressful, as easy as possible. We would highly recommend Duke Snyder to anyone interested in buying a Lexus. Please note that we drove two hours to this dealership, and based on our interaction with Duke this time and effort was well spent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Qaisar S, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Route 10!

  • 5.0 out of 5
    March 11, 2020

    I recently stopped by this lexus dealer to get options on a certified pre own car. I've been eyeing the IS300 for a while now. As I went "window shopping,"... I was introduced to Justin Salomone. He had a great personality, knowledge of vehicles and sharp dressed! Though I did not purchase... yet, I will without a doubt, go back to Justin! I highly recommend if in the market to not only go to Route 10 Lexus (place is beautiful and very polite staff) but to see Justin himself.

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    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Js84, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

  • 1.0 out of 5
    May 31, 2019

    BAIT AND SWITCH tactics used by this dealer ! Please beware of any internet postings by this dealer that look too good to be true. I contacted their internet... sales services after finding they had a good deal on a 2016 RX350 25K miles for $35K. I was contacted by Eric Lilienthal in the morning who promised me that the car was available and I should visit that evening. I even called Eric before I started on the 1 hour drive to ensure no last minute disappointments. After I reached the dealer, Eric started the show by showing the car and after inspecting the car and I was about to test drive, he says the car was already sold earlier, but there was another car with 2K more miles but would cost additional $2K. Their manager Pete tried to strong arm me by saying that even though it had more miles and cost more that it was a good deal. They were hoping to tire me into submission, so I walked away and promised to myself never to return to this dealer ever.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Ashok, Please accept our apologies for the confusion regarding the vehicle you were interested in. That vehicle was sold prior to your arrival, howev...er it was sold before you had initially called. It was completely our fault for not communicating internally. We sincerely regret our error, and by discussing another vehicle with you, the intention was never to be viewed as a bait and switch opportunity, we just understood that you had come all the way down to our dealership and wanted to see if perhaps you may be interested in another vehicle. The reason for the price difference was because the second vehicle had more options than the one you were initially interested in. Again, we accept full responsibility for this error and truly regret the inconvenience caused. Brad Vaill Guest Relations Director Lexus of Route 10 973-319-3254

  • 5.0 out of 5
    July 10, 2018

    We tend to get all our cars at Lexus of Route 10 in New Jersey because of Mr. Michael Lioi, Master Certified Sales & Leasing Consultant. You will always... find Michael Lioi very professional, informed and helpful in all dealings. He is a good listener, he knows his product, and he will add thoughts and suggestions when needed. He makes the process of buying or leasing a car very easy and relaxing, that is when you begin to realize you enjoy being in his company.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 26, 2018

    Absolutely the best around!! I highly recommend Chris Laurenzi as your next salesman for your buying or leasing of a Lexus. I have referred people who... would say the same. He is NOT your typical salesman and will not try to pull all the usual tactics you're used to. He helped me get into my car for the PRICE I was willing to pay. As well as being sweet and honest throughout the whole process. Lexus of Route 10 in general is a great experience. Services are done promptly while you wait and have a snack or relax anywhere throughout the dealership which is gorgeous in itself. This is my 2nd car from Chris as well as my boyfriends and co-workers. Highly recommend Lexus of Route 10 over all the other NJ Lexus dealerships as I have been to them all!!! ++++++

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    Shopped for a new car
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  • 5.0 out of 5
    March 3, 2018

    I leased a pre-owned Lexus in 2015 and my lease ends in August 2018. The service provided to me by this dealership during the term of my lease has been... excellent. Today, I met with one of the Sales Consultants - John Mottes - John is an excellent sales person. He is extremely knowledgeable and friendly. Given the fact that my lease is coming to an end, John went out of his way to explain all of my potential options that work best for me and answered all of my questions. He was honest and genuinely determined to help me figure out what I should do to continue driving a Lexus. If you are interested in driving a Lexus, I strongly recommend that you go to Lexus of Route 10 and ask for John Mottes to assist you in purchasing or leasing a car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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