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Meet Rui Tome

Rui Tome headshot
General Sales Manager
(17 reviews)

Reviews

this was a special purchase for me Everyone was help full

this was a special purchase for me Everyone was help full and joe did a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much, Joe, for allowing our Audi Millburn team to play a role in something special for you! It was our sincerest pleasure to help with everything, and our Joe will truly appreciate the compliment for his efforts. Our aim is to keep your Audi ownership experience special as well, and we're here for any additional support should you need it. Enjoy the road and travel safely!

I wish there was a zero rating. They don’t deserve a one....

I wish there was a zero rating. They don’t deserve a one. My GF and I have been communicating with the dealer for days. We were waiting for a call back from the sales manager as we were working out the final details on the purchase of a used Q3. He never called back but we were assured by the sales rep that our appt is on. We had an appt for 2 pm and showed up promptly with a bank check in hand. After waiting for approx 15 min we were told sorry the vehicle has been sold yesterday! We drove down specially to buy this car. They didn’t even apologize! Didn’t offer other cars. Rude and disrespectful. Should have at the very least called us to let us know the car has been sold and not waste our time. This place is a disgrace to the Audi brand. I will filing a complaint with Audi corporate as well as car dealer ratings websites. I hope they get penalized!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear your visit to our dealership only earned us one star and we'd like a chance to discuss this more with you to find a resolution. I hope you'll reach out to me so I can address these concerns and improve your experience. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304

Fast and pleasant.

This the the 2nd vehicle I purchase at DCH Audi within one year. I went into DCH for a oil change and left with a second vehicle. Rui tome, the sale manager make the purchase process quick and Pleasant. ( No xx)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're glad we could help! Thanks for your review!

Excellent and exceptional service

Amazing service from Leo, this is the second time he helped us with the lease of a vehicle . I highly recommend him to anyone, he is knowledgeable and cares for his customer. The finance person was also very nice .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great team

Great team and excellent customer service. Very responsive and took care of our needs. Showed us several cars for test driving and fully responded to our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Dealership was attentive to all my needs and knowledgeable with the information with the car. I was very pleased with my sales person Ashish. He was great. He was up front and direct. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worked hard to get me the car that was right for me.

Gave me the best price on my lease by far. Very friendly patient and knowledgable staff. Gave me as much time and test drives as I needed until I could make my decision. Worked with me to get me the best deal possible and the right car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome!

Ashish was great! very informative, professional, I would recommend him to anyone that asks me where to purchase an Audi. his other team members were great in the assist as well. Millburn Audi is my new dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and Direct

Found a car I liked at this dealership and called them up. I asked for sales and got in touch with Jake. I asked direct question and got direct answers, there was no pressuring to come in. I asked for the total out the door cost, estimated payments, and flexibility in pricing. Got quick answers on the phone right away, with no call backs. Once I was satisfied with the price after a little negotiation I informed them that I would be in the next day and at what time. When I got there I viewed and drove the car and everything was as described. The paperwork as already for me and most importantly the price was exactly as discussed. Very professional and straight forward. A nice change compared to many dealers who play games and skew information and numbers. Would recommend this place to anyone looking for an Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Another outstanding purchase

This is my sixth vehicle purchases from DCH. I have always been entirely satisfied with the experience. Joe Sasso has been the continuity and without him it is not as clear that I would continue to purchase Audi’s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.