Audi Millburn

Audi Millburn is a good dealership! The sales person always work with you.. I’ve had three leases and finally financed my Audi. It was great experience.. I highly recommend this dealership..

Cristina is always taking care of me and my car. Easy to work with and no back and forth. Very happy with my Audi.

Very personable and friendly staff at Audi Millburn. I appreciate their helpfulness and courtesy towards the customers.

I own two Audis and get them both serviced at DCH Audi. The service is top notch. Matt goes above and beyond to provide A+ customer service. It’s actually an enjoyable experience. Thank you!

Millburn Audi is one of the most elegant and customer friendly dealerships I’ve ever dealt with. They actually care about you and only want to give you the best service. I recommend them to everyone!

The entire staff from answering the phone and scheduling to the service and sales department were very helpful and professional

The entire operation is very good The Advisor Robert is very knowledgeable Kind and always very helpful. Very impressive dealership and clean Always I like to bring my car for service. The entire staff that took care of my visit are excellent.

Very Bad experience overall dealing with Salesperson Burak Murad. I very strongly do not recommend anyone working with him. He was sloppy, unprepared and even pulled the wrong car outside for me to test drive. Only reason I bought was car was it was a CPO and 500$ cheaper but now I think it is better to pay little extra and get quality service as buyer's expect from Audi. This Audi dealer is not suited to be a premium Audi dealer. Equally horrible was the delivery experience, this dealer did not have anyone available to come to the car with me and do a technology or a delivery inspection with me. The sales guy, Burak Murad was in a rush to go home instead, and said I can come in next day or on weekend to do all that but then starting making excuses when contacted. I discovered few issues but again there was nobody with me to notify when I was taking the car out of the lot. The car was not even washed/detailed on the delivery day. Beyond AWFUL!!!! I bought car on Thursday 07/09/2026. I escalated to Audi North America too as Audi buyers deserve to get premium experience. I actively disseminated this information and make sure to call them out at every possible venue to lot of my friends warning them to avoid going to Audi Millburn, but rather choose Meadowlands or Englewood. Equally horrible is working with their Finance team, I never got all papers via email that they promised. I plan to collect everything when I go to pick up my Registration/Plates. Dawn McAdams was cc'ed on lot of these emails and never responded one but is quick to respond to online review. BEWARE!!! Service department is equally dismal, see the text screenshot.

Micheal Condosta assisted me with buying my 1st Audi. He was very patient and knowledgeable. Helpful in every way. Made the transaction easy.

I recently visited Audi and worked with Ziad, and the experience fell short of what I’d expect from a luxury dealership. From the moment I walked in, there was very little engagement or effort to understand what I was looking for. I didn’t feel welcomed or prioritized, and overall, the interaction came across as inattentive and dismissive. I have a personal “hoodie and sweats test” for customer service, and unfortunately, this experience didn’t pass. I came in dressed casually, and it genuinely felt like I wasn’t being taken seriously. Regardless of appearance, every customer should receive the same level of professionalism and respect, especially at a premium brand. I was fully prepared to move forward, but the lack of attention ultimately pushed me elsewhere. I ended up purchasing a vehicle just down the street at Ray Catena Mercedes-Benz of Union, where the experience was significantly more professional and customer-focused. There’s a lot of opportunity here to improve the customer experience, starting with consistent engagement and treating every potential buyer with equal importance.