Reviews
We found Patrick Cadillac to be friendly and
We found Patrick Cadillac to be friendly and professional. We appreciated our Client Advisor, Erin, for her knowledgeable and kind manner; so much better than pushy salespeople at other dealers! The entire process was easy and customer oriented. We even had an introduction to all of the tech on our new XT4 by Jordan (a great idea, but somewhat overwhelming)! I highly recommend this dealership!
We found Patrick Cadillac to be friendly and
We found Patrick Cadillac to be friendly and professional. We appreciated our Client Advisor, Erin, for her knowledgeable and kind manner; so much better than pushy salespeople at other dealers! The entire process was easy and customer oriented. We even had an introduction to all of the tech on our new XT4 by Jordan (a great idea, but somewhat overwhelming)! I highly recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Julie, for your fantastic 5-star review! We're thrilled to hear Erin and Jordan made your experience friendly, professional, and customer-focused. We agree—getting to know your new XT4 tech is a great step, even if a bit overwhelming at first! We appreciate your recommendation and look forward to serving you again. – The Patrick Dealer Group Customer Relations Team
Erin was fantastic, always available when I needed her
Erin was fantastic, always available when I needed her and everything she told me about the vehicle was spot on. Purchase day was as quick as I have every been through, the entire dealership was ready.
Erin was fantastic, always available when I needed her
Erin was fantastic, always available when I needed her and everything she told me about the vehicle was spot on. Purchase day was as quick as I have every been through, the entire dealership was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Yukon! We're so glad to hear Erin took great care of you and that your purchase experience at Patrick Cadillac was smooth and efficient. We'll be sure to share your kind words with her and the rest of the team—enjoy your new vehicle! The Patrick Dealer Group Customer Relations Team
From the beginning to the End my car buying experience
From the beginning to the End my car buying experience was wonderful. I called about a vehicle I was interested in and Erin who was my sales consultant was amazing from beginning to the end. There was a no pressure environment to buy the vehicle and no arrogance like in some dealerships I have experienced. She went to bat to get me the best deal on a vehicle that was used but in amazing condition. Erin P. Was personable and just an amazing individual who deserves praise for her hard work and making the car buying process wonder experience. On my way out I also got to deal with Jesse who did my financing paperwork and final documentation and he was a friendly and amazing person and also personable. Thank you Patrick Volvo and Cadillac, keep up the great work and I love my car and the deal I got. I will recommend your dealership to others. Both you and Jesse should be commended for your integrity and going that extra mile. Exemplary of what the car buying experience should be.
From the beginning to the End my car buying experience
From the beginning to the End my car buying experience was wonderful. I called about a vehicle I was interested in and Erin who was my sales consultant was amazing from beginning to the end. There was a no pressure environment to buy the vehicle and no arrogance like in some dealerships I have experienced. She went to bat to get me the best deal on a vehicle that was used but in amazing condition. Erin P. Was personable and just an amazing individual who deserves praise for her hard work and making the car buying process wonder experience. On my way out I also got to deal with Jesse who did my financing paperwork and final documentation and he was a friendly and amazing person and also personable. Thank you Patrick Volvo and Cadillac, keep up the great work and I love my car and the deal I got. I will recommend your dealership to others. Both you and Jesse should be commended for your integrity and going that extra mile. Exemplary of what the car buying experience should be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Raid, Thank you for sharing your experience at Patrick Cadillac Volvo! We’re thrilled to hear that Erin and Jesse went above and beyond to earn your trust. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share it. At The Patrick Dealer Group, we are committed to making a difference in the customer experience, and it’s wonderful to know we met your expectations. We hope you enjoy your new car, and we look forward to assisting you again in the future! Best, The Patrick Dealer Group Customer Relations Team
The dealership is great.
The dealership is great. The staff is professional and polite. The paperwork was done on a timely manner. My salesperson was Stalia Sonic, highly recommended. I purchased a BMW 428, I drove from Ohio, the dealership handled all the required paperwork. Very happy the car and dealership.
The dealership is great.
The dealership is great. The staff is professional and polite. The paperwork was done on a timely manner. My salesperson was Stalia Sonic, highly recommended. I purchased a BMW 428, I drove from Ohio, the dealership handled all the required paperwork. Very happy the car and dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you had a great experience with Stela and the team at Patrick BMW. It's wonderful that you were able to make the trip from Ohio and that we were able to handle all the paperwork smoothly for you. We truly appreciate your recommendation and are so happy you're enjoying your BMW 428. We look forward to serving you again in the future!
We had a great experience at Patrick Cadillac!
We had a great experience at Patrick Cadillac! Edward was very knowledgeable and made our car buying process easy.
We had a great experience at Patrick Cadillac!
We had a great experience at Patrick Cadillac! Edward was very knowledgeable and made our car buying process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience with us! We're so glad to hear that Edward made your car-buying process smooth and easy. We appreciate your kind words and are thrilled that you had a great time at Patrick Cadillac.
We had a great experience working with Jesse on our first
We had a great experience working with Jesse on our first Cadillac purchase. Although it’s only been a few days, we are excited and enjoying our XT4. We came in knowing what we wanted and Jesse took his time moving vehicles for us to see and test drive. This was a smooth and easy process. We also had a review of Onstar and the features of the SUV. There is more to learn as we go. Also thank you to Patrick Cadillac for the flowers, such a pleasant surprise.
We had a great experience working with Jesse on our first
We had a great experience working with Jesse on our first Cadillac purchase. Although it’s only been a few days, we are excited and enjoying our XT4. We came in knowing what we wanted and Jesse took his time moving vehicles for us to see and test drive. This was a smooth and easy process. We also had a review of Onstar and the features of the SUV. There is more to learn as we go. Also thank you to Patrick Cadillac for the flowers, such a pleasant surprise.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your positive experience! We're thrilled to hear that Jesse made your first Cadillac purchase so smooth and enjoyable. We’re glad you're loving your new XT4, and we hope you continue to enjoy all the features it has to offer. It was our pleasure to surprise you with the flowers, and we truly appreciate your kind words. If you ever need anything else, don’t hesitate to reach out. Enjoy your new vehicle!
I had a very positive experience with Patrick Cadillac
I had a very positive experience with Patrick Cadillac and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took the time to address them. She also continued to follow-up as needed to get me the answers to my questions. I believe I got the best deal possible here and it was a very pleasant experience. I would recommend both Patrick Cadillac and Erin to others.
I had a very positive experience with Patrick Cadillac
I had a very positive experience with Patrick Cadillac and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took the time to address them. She also continued to follow-up as needed to get me the answers to my questions. I believe I got the best deal possible here and it was a very pleasant experience. I would recommend both Patrick Cadillac and Erin to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience! We're so pleased to hear that Erin provided such attentive and transparent service, addressing all your questions and concerns. It's great to know that you felt valued and well-informed throughout the process and that you believe you received the best deal possible. Your recommendation means a lot to us! We appreciate your trust in Patrick Cadillac and Erin, and we look forward to welcoming you back in the future. Enjoy your new vehicle!
Stela and Mo were both wonderful.
Stela and Mo were both wonderful. I recently bought a pre-owned car and, having visited a few other dealerships, I appreciated the professionalism, efficiency and honesty. Highly recommended.
Stela and Mo were both wonderful.
Stela and Mo were both wonderful. I recently bought a pre-owned car and, having visited a few other dealerships, I appreciated the professionalism, efficiency and honesty. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're delighted to hear that Stela and Mo provided you with a professional, efficient, and honest car-buying experience. Your recommendation means a lot to us, and we're thrilled that you chose Patrick for your pre-owned vehicle. Enjoy your new car, and we look forward to assisting you again in the future!
6 months they can’t cancel my extentended warranty, I
6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’t do that, I am completely disappointed and regretting about choosing the Caddillac Patrick dealership, looks like they don’t want to cancel it
6 months they can’t cancel my extentended warranty, I
6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’t do that, I am completely disappointed and regretting about choosing the Caddillac Patrick dealership, looks like they don’t want to cancel it
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out and sharing your experience. We're sorry to hear about the ongoing difficulties with canceling your extended warranty and the communication challenges you've faced with our financial department. This is certainly not the level of responsiveness or transparency we strive for. Your satisfaction is important to us, and we want to help resolve this matter quickly, please email us directly at customerservice@patrickcars.com
Went in knowing what I wanted to test from their website
Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !
Went in knowing what I wanted to test from their website
Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Erin and were able to find the perfect CT5 Sport. It's wonderful to know that our website helped you identify what you wanted, and we appreciate your trust in us throughout the buying process.