Patrick Cadillac

Do not trust theses guys. They pulled a fast one on me. They Drag on the financing and wear you down....then they change the agreed upon price. Very slippery... and slimy business. I would go elsewhere. I would not recommend this place to anyone other than the better business bureau.

BUYER BEWARE!! I wish there were an option to leave NO stars. I purchased a “thoroughly inspected” preowned vehicle, despite the dismissive attitude of... the sales associate. Within 2 days I noticed issues with the car: one key fob doesn’t work at all, car makes a high pitch squealing sound when it starts up (confirmed belt issues), front windshield wipers don’t spray fluid (blockage), and (here’s the kicker) rear hatch doesn’t open when using the release button (confirmed misalignment) and the rear windshield wiper fluid SPRAYS INSIDE THE CAR/DOWN THE INSIDE OF WINDOW AND DOOR! It was raining the first two days that I had the car so I hadn’t needed wiper fluid, and honestly I didn’t think that was something that needed to be checked because how in the world can you claim that you’ve inspected a car sold in that condition?? I contacted the sales associate who agreed this was a major miss and assured me he would speak to a manager and call back. No call back. Then no response to email the next day (even though he had emailed me requesting positive feedback on the sale.) Day 3, I texted him, to which I received a rude response saying basically that he was far too busy to do what he said he would do, and I can go ahead and handle it myself by calling a manager or bringing the car in, “do whatever you want.” I called the store, spoke to a manager who also agreed this was a major miss and he’d call me back. No call back. Finally I contacted the head manager of the store who also agreed that this was a huge miss and “never happens” and who’s stock response from there was “it’s no big deal, just bring it in.” Because I should drop everything in my life so they can fix their mistakes. After agreeing to come get the car from me at my work (driver was not given instructions, I was contacted twice to tell him where he needed to go, then he showed up 40 mins late forcing me to leave a meeting) they “fixed everything” within a day or so, which makes me wonder a) why they didn’t just do the right thing to begin with before selling the car, and b) what’s the quality of such fast work. I pushed the issue and finally the store manager agreed to dissolve the sale. But after going all the way to the store again, assured I’d be refunded a check in the full amount upon my arrival, I was told they would issue me a refund check once my original cashiers check cleared. They said issuing me a check before then would “void” my check to them. I thought this was pretty stupid, but all I cared about was getting my money back and being done. I know a cashier’s check also clears very quickly, so I took his guaranteed that I’d be sent a check via overnight delivery once my check cashed, so it wouldn’t be long. It’s been 8 days, no refund check, and it turns out that my check to them was cashed two days after I purchased the vehicle. That was 6 days before our signed agreement to dissolve the sale. So this is a place that has zero respect for its customers, does shoddy work, and, after reading many of these reviews, evidently just likes to mess with people. This has been nothing but a horrible experience. I’ve been dismissed, my time and patience devalued, and had the store manager look me in the eye, after admitting to the shortfalls and failures of his staff and that the car should not have been sold like that, and he still flat out lied to my face and has held my efforts to move on and secure a new, QUALITY, vehicle hostage. I’ve reached out to the COO, CSO, CFO, and Director of Services TWICE and not one of them have responded to me! Evidently they do not care about their company’s poor ethics and dishonest practices. I suppose this is how they want their business to be run. If you’re looking for a car or service work: don’t look here. Your power is your money. Give it to a reputable dealership who values their customers and treats them with dignity and respect. Places like this don’t belong in business.

Bought a new Cadillac CTS, they had a good price and we negotiated on the phone. Drove there on a saturday and got the car, nice and easy, end of story.

Without going thru the multiple inept missteps, and miscommunications that spanned multiple areas of the dealership, I'll say, I arrived at the dealership... at 2:30 and didn't leave until 6:30 so I was at the dealership 4 hours to buy are car that I had already picked out, and was paying cash for. Because the salesperson that I had been working with wasn't in, and the person who made the appointment for me didn't look at his calendar, I was at the dealership for the appointment and nobody wanted to assist with the purchase of the vehicle. When your told by one of the gentleman that he is trying to get a salesperson to help you, but that salesperson is "being a xxxxx" that should have been my cue to leave and find a car elsewhere. I have multiple complaints regarding the customer service experience, and how I have been treated during this transaction. When management chooses to not return phone calls you so that you can voice your concerns, you can be pretty sure that the people that work for them have the same attitude. That being said, I will enjoy the car, but will not have my car serviced at Patrick Cadillac, nor will I buy another car from them.. And to Patrick Cadillac, please spare me with any canned response that you may have, I have voiced my concerns to everyone at the dealership that will listen, they are well aware of the issues, and if they choose to fix them great. I'll continue to do my part and tell as many people as I can about my experience with the hopes that nobody else has to deal with what I did!

Dont buy here, Lied about Certified warranty never processed it. Service Dept was terrible and you drive 2 hours for them to say they cant find anything.... This dealer promised from the beginning to fix the issues and to cover the car. They lied

I must say that I was initially hesitant shopping for a used car at a luxury dealership. However, Merza , was wonderful to work with

This dealership has been awful. The only great person there is salesman Merza. First we were told they couldn't find the key to the Benz we purchased and... they said they would send us a check to get it replaced. They wanted to send a check for 200.00 when the key was over that. After arguing and taking over a week they called Mercedes told me it was taken care of to take the car in that they sent a check. Once I called Mercedes they said no they told us you would pay it. Then after that they only gave me temp plates for 30 days. Never advised me that they use a 3rd party for their tags registration and whatnot. I called to have my temp plates extended because they were expired they refused to have it done. Told me I had to speak to nationwide I called Nationwide they said they can't talk to me because I'm not the dealer. Weeks later I get a call from DMV saying my plates are in and I owe 389.00! Howwww I called multiple times no one wants to return my calls then I finally get ahold of Joe in finance and he argues with with. I told him the loan includes the 1,464.00 for the fees plus the additional 175.00 for using Nationwide and I wanted to k ow why they only wrote out a check to DMV for 1,200.00 when my loan included the full charge. Joe kept arguing with me saying the 175.00 fee was included in the 1464.00 I told him it was not and I had the paperwork right infront of me. I still don't have my plates and the dealship is still trying to rip me off when its all included in the loan! I have a lawyer and will be calling secretary of state to report them. I even had to have my DMV call Nationwide because there is a mistake and the dealship wont pay it. Basically they will out everything on a loan and then not pay the fees they need to and try to screw you over. Stay away!!!! Plus it doesn't help that I had to drive 4 hours to get the vehicle and now they are causing all these issues its been nothing but harassment from the dealship!

The deal for my new Cadillac Escalade was accepted. The delivery was terrible. Car was not assembled. Prep not done. Advise the Gm sales manager. He said... they would address it. VERY SAD INDEED.

very good! gggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

We were looking for a good-quality, reliable used car with relatively low miles for our college-aged son, and we found it! Mike Vilchik was extremely... helpful and easy to work with. He gave us what we felt was a fair price, and we're very pleased with our car and the entire process with Mike and Patrick Cadillac. Highly recommended!!!