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Reviews

Average Ratings

3.6
29 lifetime reviews.
  • Nice People, easy to get to

    Bought a new Cadillac CTS, they had a good price and we negotiated on the phone. Drove there on a saturday and got the car, nice and easy, end of ...


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    Bought a new Cadillac CTS, they had a good price and we negotiated on the phone. Drove there on a saturday and got the car, nice and easy, end of story.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Service - Pleased with my purchase.

    Tremaine White did an excellent job on selling me my previously owned Infiniti QX56, I love the vehicle and I was treated with respect and profess...

    Dealer Response

    Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! The Patrick Cadillac Sales Department is striving to ...


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    Tremaine White did an excellent job on selling me my previously owned Infiniti QX56, I love the vehicle and I was treated with respect and professionalism. I received numerous positive comments about my purchase while I was loading up after the sale while at the dealer and even more from friends and family. I will recommend Tremaine White and Patrick Cadillac to my family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! The Patrick Cadillac Sales Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn't be happier that Tremaine was able to make that happen for you. We look forward to seeing you again. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team


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  • did not use OEM parts/Service writer

    I purchased a user Saab.Took it to Patrick Cadillac for a inspection. they said that said I need plugs an oil changeAnd the the codes would go awa...

    Dealer Response

    Thank you for contacting the Patrick Dealer Group Customer Relations Team. We appreciate the opportunity to hear from our present and past custome...


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    I purchased a user Saab.Took it to Patrick Cadillac for a inspection. they said that said I need plugs an oil changeAnd the the codes would go away after. I still had same performance problem a miss in engine. They cleared codes. Codes back I then took to a saab specialist. He found that they put ac delco plugs in and said that might be the problem. I paid again to have plugs installed,thinking Patrick Cadillic would refund my money .The original equipment NGK plugs solved my performance problem. Dealer claims he put right part in and will not refund my 300 dollars. Service was rude and rushed me out.......I will write later on that. I did explain I would write poor reviews if they did not make this right. owner/investor had no comment

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for contacting the Patrick Dealer Group Customer Relations Team. We appreciate the opportunity to hear from our present and past customers; however, we apologize for the circumstances that prompted your review, regarding the service experience at Patrick Saab. We will contact the dealer management team to advise them of your concern(s). In the meantime if you have any further concerns you would like to share feel free to contact customerservice@patrickcars.com or the Patrick Saab Service manager at 866-670-5533 any time.


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  • Painless transaction by Mike, no pressure.

    Using their website as a shopping guide, we set up an appointment to check the vehicle we were searching for. It was ready for the test drive on a...

    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sinc...


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    Using their website as a shopping guide, we set up an appointment to check the vehicle we were searching for. It was ready for the test drive on arrival, Mike was helpful pointing out some of the features. While on the drive, our vehicle was appraised, after we returned the numbers were in. Between my wife and I , we agreed it was a fair deal for the vehicle we were trading and the one we were looking for. We financed through our bank, they sent in the paperwork to Teresa, she had everything ready to sign here, sign here and sign here. 2 days later(work schedule for us delayed the transaction) we went in to pick up the new (used) vehicle , 15 minutes later, we were on our way. Very friendly staff and smooth transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that Mike and Teresa made your visit a memorable and smooth one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • 1st ATS Caddy

    Just bought my first ATS Cadillac from Patrick Cadillac / Volvo. After shopping around different brands and different models of cars for about a m...

    Dealer Response

    Patrick Cadillac/Volvo Sales Department would like to thank for the 5 Star Review!! We couldn't be happier that our team made your experience so p...


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    Just bought my first ATS Cadillac from Patrick Cadillac / Volvo. After shopping around different brands and different models of cars for about a month, I finally found the dealership for all of my future car purchases. They have a great show room, great knowledgeable sales people, and incredible financing staff that really look out for you and work hard at getting you the best financing available! I love my new car, full certified bumper to bumper 7 year warranty, tire, rim, paint finish, door dig and glass coverage included! I love this place! Alex S Ex-BMW enthusiast.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Cadillac/Volvo Sales Department would like to thank for the 5 Star Review!! We couldn't be happier that our team made your experience so pleasurable. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. Enjoy your new ATS and please feel free to reach out to us at any time. We are pleased you were able to experience the "Patrick Promise".


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  • I would give it 10 stars if i could!

    We went in to buy a used Hyundai and I was impressed at the great service we received. Mike the sales manager is a great person and made sure we ...

    Dealer Response

    Patrick Cadillac Sales Department would like to thank for the 5 Star Review!! We couldn't be happier that Mike, Joey and Justin were able to make...


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    We went in to buy a used Hyundai and I was impressed at the great service we received. Mike the sales manager is a great person and made sure we were completely satisfied and everything was explained in detail, Joey our salesman was easy to talk to and very helpful and Justin (who stepped in to help with the financing) was such a pleasure to deal with, he made sure that we knew exactly what was in the loan and did not try to push us on any additional options. Mind you they have 60k cars there and we were looking at one that was only 11k and were treated like we were spending 60k. Absolute pleasure to deal with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Cadillac Sales Department would like to thank for the 5 Star Review!! We couldn't be happier that Mike, Joey and Justin were able to make your visit worth it while and that you were satisfied. The Patrick Dealer Group is motivated in gaining your trust and making our customers glad they chose us. Your feedback is greatly appreciated. We are pleased you were able to experience the "Patrick Promise".


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  • Julio from schiller park

    You guys rick and are very awesome tbank u for all your help especially mike ruiz you are the best keep up the good work

    Dealer Response

    Hi Julio, Patrick Cadillac Sales Department would like to thank for the 5 Star Review!! We appreciate the time you took to provide us with feedbac...


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    You guys rick and are very awesome tbank u for all your help especially mike ruiz you are the best keep up the good work

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Julio, Patrick Cadillac Sales Department would like to thank for the 5 Star Review!! We appreciate the time you took to provide us with feedback and we hope you enjoy! We are proud to have Mike as part of our sales team. --The Patrick Dealer Group Customer Relations Team


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  • recent vehicle purchase

    Upon my arrival the sales man greeted me as I got out of my car and called me by name which was a little strange since I had just corresponded wit...

    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo was one that you felt worthy enough to share and we sincerely appreciate ...


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    Upon my arrival the sales man greeted me as I got out of my car and called me by name which was a little strange since I had just corresponded with him via email. So lucky guess but a keen attention to detail. It was clear that the vehicles on the lot and the facility itself was well cared for. The experience was rather quick which is something I wasn't used to. I arrived at 4pm test drove the vehicle and was out by 630 with my new car. If anyone has bought a car they know it can very well take all day. so this was a pleasant surprise. all in all very satisfied.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo was one that you felt worthy enough to share and we sincerely appreciate the 4 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to hear that sales department was able to make your visit a memorable one. We look forward to seeing you again! -Patrick Dealer Group Customer Relations Team


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  • Nice showroom

    Waited more then a few minutes to be approached. Wanted to buy a car, no luck-they tried to get me financed but no luck. I emailed the salesman to...

    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac/Saab/Volvo Sales De...


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    Waited more then a few minutes to be approached. Wanted to buy a car, no luck-they tried to get me financed but no luck. I emailed the salesman to see if an additional amount down could change the outcome-no response. Emailed again, he said he would call me-still waiting. Bad customer service. Even though I had to check yes or no to refer this dealer, I really can't say. Maybe would be a better answer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac/Saab/Volvo Sales Department! With so many choices in today's marketplace it is disappointing to hear. Our customer service department would like the opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact as online review profiles don't provide enough information. We thank you for your time and feedback! -The Patrick Dealer Group Customer Relations Team


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  • Worse communication between sales and management

    It happen twice in 1 month that they told me the car is available and when I drove there after leaving work early they told me we just sold the ca...

    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Sales Department! W...


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    It happen twice in 1 month that they told me the car is available and when I drove there after leaving work early they told me we just sold the car I even called on before leaving the work to confirm if the car is still there and the Internet sales manager said yes it's here. Than they tried to show me different escalade which I am not interested in. I asked to speak to the manager and all of a sudden the manager was in the meeting. I will never go back there

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Sales Department! We understand your time is valuable and would appreciate the opportunity address your experience and look further into what happened. In today's marketplace there are many fine vehicles and dealerships to consider and we are dedicated to make the sales experience a more enjoyable one and for every customer. We are striving to make a difference in customer service and would greatly appreciate it if you send your contact information to customerservice@patrickcars.com to take a further look.


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