VIP Honda

Complete and utter disappointment! This was the absolute worse car buying experience I have ever had! I've never been so pissed off about purchasing a car and I have owned 4 of them...recently bought a 5th one last week from Paul Miller Honda which instilled my faith in honesty and integrity of "SOME" but few car dealers. VIP Honda sold me a used (Honda-certified, Pre-owned) Nissan Altima with an extended warranty. After 1 week of having the vehicle (bought it in Spring), all hell breaks loose. The service engine light comes on, the window gets stuck, the brakes began to squeal..etc. Take it back to the dealer, they keep the car for about 2 weeks..and the light was supposedly blames on a "fuse", the window was repaired. Come the fall season and I discover that my heat doesnt work! Fed up, I take it to a Nissan dealer..called VIP and I asked about my warranty package, because I never received information on it..they gave me the telephone number! What do you know? The warranty company never had my car or name in their system!! So conveniently, now the car's mileage does not allow for a new warranty. This place needs to be shut down!!

10 out of 10! Doing business with this dealership is a pleasure. An experienced management team that are new to the store have obviously taken over well. I was made to feel important - thankfully there is a car dealership that values their customers. It is because of this that I will personally recommend VIP Honda to my friends and family. Specifically, I felt that I was treated with respect, that I was not rushed into making a decision, and that they listened when I explained exactly what I was looking for: a good value Honda Pilot or CRV, Honda Certified, clean Carfax, and AWD/4WD. As promised I am leaving a raving review, and I look forward to doing business with you again.

I would like to say thank you to Robert and the staff at VIP Honda, and as promised I am submitting a great review for you guys! The car is great, and it was a pleasure doing business with you. -- I have a new Certified 2007 Honda Pilot EX, a great vallue car, great price, and the car is running great. The guys at VIP are great to work with, will get you any Honda you want! It's easy to trade in your old car, too, especially if it's a Honda and you'll probably see your old car for sale there the next time you go back. Keep up the good work, and I look forward to seeing you when i come back for my next car whenever that might be!!

I shopped for a S2000 via the internet and, although they are about 75 miles away from me they were the most thorough in helping make a buying decision. The Internet is usually full of price scams that are not honored when you come in, but VIP played by the rules. I dealt with Paul over the Internet and Adam dealt with my in store dealings, I think he was the manager as he handled all decisions. It took all of 45 minutes to own a $30K car. Awesome experience.

This was the second Honda dealership that I have dealt with, and in fact was recommeded by a friend who had bought her new Accord there not too long ago. I'm not sure where the name VIP comes from, because there's nothing spectacular about the place, but important for me was that the service appointment was easy, quick, and they were very friendly, helpful, and honest. It's convenient to my job, so I will definitely come here again. I was early for the appointment, and they took my car right in and even though it was only scheduled maintenance, they were very quick and provided me with a checklist of everything that was looked at. The one point I guess I can't compare is the price, as I am sure all Honda dealerships will be very close if not the same. The price was reasonable, but the main reason I recommed this dealership is the overall customer service.

Bought a new Honda Accord around 1 year ago. I think the car was in a wreck or something because it has given me nothing but trouble. Wobbling, brakes grinding, etc. I take it in and they say nothing is wrong. They have replaced the rotars a few months ago and I am taking it in again. If anyone knows what I should do let me know. The service people make you feel like an idiot and will lie straight to your face. "well, Honda brakes just grind - what do you expect."

They called me after I sent an inquiry online, and was friendly at first. I had received quotes from 2 places earlier which I told her over the phone, and she just laughed at me like I was being ridiculous. She asked if I had it in writing, and I told her yes. Her attitude changed at this point to rude and condescending, and told me there was no way she can touch that price. She also didn't know the right price of the cars, and had no idea what destination charge was, which is probably why she thought my numbers were ridiculously low. It wasn't even that great of a quote, I received a lower one later in the afternoon. I still haven't bought the car yet, but obviously I won't be getting it from VIP Honda.

These guys are a bunch of liars. All they want to do is sell you a car but when it comes to customer service and follow-through, they are the WORST. We were in the process of moving to a different state, and while they ASSURED us they would be able to register our car in our new state, a week later when we hadn't received our new plates and we called they told us that we actually couldn't register in the new state but had to register in the old state. Well, it's now over 3 weeks later, we still have no plates, and the temporary registration has expired. We were supposed to hear from them today regarding the new plates, but still the car sits in the garage unusable. They don't return phone calls, they make promises they can't keep. Don't go here. Run far away.

Hi! We have bought Honda Accord 2007 EX-L brand new. When we looked at car there were couple of Scratches on the body. Sales person told us that we will fix all scratches and defect the car has. He gave us in writing. When we went to pick up the car. I called him and ask "did you fix everything". He said yes. We traveled Boston - New Jersey to pick our car. When we looked at our car. There were nothing done on this car. Car was as it is. This is waste of our time. finally, we didn't picked up car at that time. we told them to fix it which they were agree on fixing. But I paid my first installment and I still don't have my car with me. This is awful service I have ever got. Please don't go to this dealer ever. Also, Business manager (Juan A. Saldivar). He also does not have any communication skill as well. He sent us a papers to sign by mail and never called us that you have sign this papers and mail to me. so I was waiting waiting. Finally, I call him. At that time, he told me that you have to sign this papers and mail to me. So, Please don't ever buy or get any service from this dealer. Awful service. Thanks,

I rececntly bought a Honda Civic from VIPHonda dealer and I am very pleased with their service. The guys were friendly and treat you well. The dealer did not have the color I wanted, so they checked their system and promised me a delivery on Saturday. They kept their promise and provided me the VIN much before the delivery so that I can sort the auto insurance. My experience with VIPHonda has been very good and I would recommend the dealer to anyone planning to buy a Honda.