VIP Honda

My 22 year old car had finally died, and I was not used to shopping for or paying for a new car. We went to several dealers and spent many weeks this ...summer being intelligent consumers. I found the car shopping process tedious, confusing and bizarre, but when we finally landed at VIP Honda, it was a relief. Janet Ghazouani, our main Sales Representative there, was courteous, caring and not pushy. All in all, if we were just choosing a car on that alone, that is where we would have bought. In addition to that we got a much better price than at other Honda Dealers we had gone to. THUMBS UP for Janet and VIP Honda.

Mackenzie and Alex did an awesome job and made my experience a great one. I would definitely recommend to shop with them for your next vehicle.

On May 23rd I brought our Honda Fit in to have the AC looked at and a body panel replaced. I made an appointment well ahead of time online using VIP's... online appointment system. I was able to check a box for the AC work and there was a place to write in any other concerns or a message that needed to get to the scheduler. I wrote about the body panel. Since they had all the vehicle information and enough lead time the panel could be ordered. I arrived on time to find out that no one knew about the body panel, only the AC. I was told that the body panel would need to be ordered and then I would need to come back to have it installed. I chalked it up to someone missing the note left on the form I filled out. The rest of the appointment, while expensive and long, went without incident. Today, June 25th, I brought our Honda Pilot in for service. A week ago I made the appointment on line using the same online appointment system. The appointment is for A1 maintenance (oil change and tire rotation). I also used the notation box to let them know that the lighted running boards were not working properly and that I needed a cracked fog light replaced. When I got here I was told that they had no notes about the running boards or fog light. When I asked about why they were not told about notes left in their appointment system I was told "You are better off calling for stuff like that." I asked if the notes get read and the woman that was checking me in just shrugged. So I ask if the running boards can be checked out and explain that they are dealer installed and still under warranty. The woman asks if they were installed at *this* dealership and I said no, they were installed at the dealership where I bought the car Lundgren Honda in Massachusetts. She said that all dealerships are independently owned and that it would cost $125 to have the running boards checked out because they did not install them. If it turned out that they were improperly installed, the warranty would not cover the repair. It seemed that they did not want to deal with a warranty or part installed by another dealership, which is just a poor business practice. Then I ask about the fog light and I'm told that, once again no one knew about it and the part would need to be ordered. Will I need to wait another month to be told the part is here? Will anyone actually call me to make an appointment to have it installed? I'm guessing no...because I didn't purchase my vehicles here and customer service is severely lacking under a certain price point.

VIP Honda is the place to go for your first new car! Mack was more than helpful making the paperwork a breeze and painless. As a first time buyer I co...uldn't be any happier with the service they provided and making my first time amazing!

Extremely satisfied with my experience at VIP Honda. Daniel was so helpful and friendly with us. Both him and the manager, John, were awesome to work ...with! Thank you guys for everything, we love our brand new Honda Odyssey!!!!!

I had a great experience shopping for my new car at VIP Honda. Daniel Williamson was extremely helpful, professional and knowledgeable. Daniel is a ve...ry good salesman and outstanding service provider

Before we even walked into the door we were greeted by Tareek who welcomed us inside and made sure we were comfortable before getting us a salesperson.... Mack, our salesperson, went over the all Accord models while making sure to tell us all the difference between them. Once we narrowed our selection, Mack went out and pulled up the two models we were considering to test drive. When it came down pricing, Mack was an advocate on our side who tried to get us the lowest price. We decided on financing the car so we were led into Juan's office. Juan is truly a professional and will give you honest answers to all your questions. After all paperwork was completed and the car was ready to leave the lot, we had trouble reaching our insurance agent. Even though it was a Saturday (past 7 p.m. ??? dealership technically closed), Tareek and Mack didn't leave us until everything was all settled. This is definitely the place to go to buy your Honda because they ease the stress of buying a car..

I had a great experience shopping for my new car at VIP Honda. Daniel Williamson was extremely helpful, professional and knowledgeable. He made me fee...l at ease and I never felt pressured or rushed to make quick decisions. He also made himself available to answer questions over the phone. He is very friendly and personable. Daniel is a very good salesman and outstanding service provider. I highly recommend him and would purchase vehicles from him again in the future.

I went to buy a car which I had almost finalized and the sales representative did not seem interested in selling the car. He was rude to me and my fri...end and finally we left without buying any car!

I'm very disappointed with my purchase at VIP Honda, I purchased my daughters 1st car a 2005 Honda Civic we left the dealer with it and so far have b...een back with issue a total of four times. They released the car to us without doing a thorough analysis of the vehicle. 1. The car was sold to me without the gas gauge and trunk being having the ability to open, car went back 2. Then the car released a gas odor and when it rained the trunk got wet again, car goes back 3. This is all taking place within 30-days of purchase. 4. I return back with the vehicle they correct all issues confirmed the car is good to driver and I should not have any other issues. 5. Again today when my daughter drivers car to school check engine light comes on. 6. I'm not a car expert but I came to VIP Honda because a previous buyer confirmed it would be a painless experience especially when purchasing a used vehicle, unfortunately this is not my experience 7. I'm so disappointed with all the issues the car is having my daughter has barely been able to drive her car due to all these issues. I have spent taking time off work in the morning just to get the car serviced due to weekends not being an option 8. currently waiting for a call back due to the check engine light...