BMW Of Springfield

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
187 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 18, 2019

    Jacob is awesome. I have now bought/leased at least 8 BMWs from this dealership. Jacob is a big reason for that. He and his service team are amaaazing!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ara, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    December 17, 2019

    Jacob is always terrific. I always ask for him because he is honest with answers and always works to solve any issue presented to him Also he is a very... nice man

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2019

    I came down from kansas city To take my mother to an appointment in Springfield. I noticed that my oil light came on. After the appointment I stopped... by Springfield BMW. I had no appointment and got right in. I believer it was Joe and Mike checked my oil. They found I was a quart low and added the oil to my vehicle. When I asked him how much it would cost they said that there was no charge and they were glad to help. What great service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David Whisenhunt, we are so happy to read such a great review about BMW of Springfield!

  • 5.0 out of 5
    December 15, 2019

    from greeters to repair representative - Service was professional and conscious of time. The service rep texted me and found me in the waiting area to... inform me that the service was complete

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    December 15, 2019

    Paul was great - he made several suggestions re servicing, notified me when car was ready, and made sure that I was satisfied with work done, when I picked... up car.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Satisfied! We're so happy we were able to help you out!

  • 5.0 out of 5
    December 14, 2019

    The service agent Macael was excellent. He made up the order and when the results came back he was on point with the options I had. Then the young lady... who helped me with the rental car was so nice and also on point. Very nice experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    December 14, 2019

    Great customer care for me and my car. Service was able to repair my flat saving me $'s on a new one. Thanks for being honest.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erok210, your satisfaction is our top priority.

  • 5.0 out of 5
    December 13, 2019

    What can I say? They are the best in customer service and repair. Gabe the service supervisor is always there to resolve the issue. He makes you feel comfortable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    December 13, 2019

    Took my car for a recall. The staff were courteous and efficient and the car was ready in less time than I was told. Comfortable waiting area.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mdh Brit., we appreciate you taking the time to leave us this feedback.

  • 5.0 out of 5
    December 12, 2019

    I had such a great experience. Anthony work fantastically to make my experience as a buyer really good. He is very knowledgeable and helped to make the... process as easy and simple as possible. BMW of Springfield is very welcome and friendly. Loved my experience as customer. This was my second time and I definitely recommend, but look for Anthony he is great

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Roberto U., thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield!

View More Reviews