Reviews
Write a reviewHorrible experience.
Horrible experience.. Sales manager is a liar. I went to buy a used car and said I would pay cash. Then they said the internet price is for financing. So i told him I would finance the car then he came back with the same price. They play games with the price trying to rip you off. Don't trust them
Horrible experience.
Horrible experience.. Sales manager is a liar. I went to buy a used car and said I would pay cash. Then they said the internet price is for financing. So i told him I would finance the car then he came back with the same price. They play games with the price trying to rip you off. Don't trust them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sofia Koren was amazing to work with on my new BMW x7
Sofia Koren was amazing to work with on my new BMW x7 M60. We have been going to BMW for many of our cars and love BMW.
Sofia Koren was amazing to work with on my new BMW x7
Sofia Koren was amazing to work with on my new BMW x7 M60. We have been going to BMW for many of our cars and love BMW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrible experience.
Terrible experience. I was buying a used m340i as an out of state purchase. I searched a long time for the exact car, color, and set of options I wanted. I researched the dealer too, and thought the reviews were reliable. Isabella misrepresented the condition of the exterior and interior: she described the exterior as “perfect” but when the car arrived, there were a dozen nicks and dings, and scratches down to the metal on each front door. Scratches to the interior leather as well. Months of back and forth with a “Guest Experience Director” in which I jumped through one hoop after another only resulted in a denial of responsibility. Caveat emptor - this is not an honest business.
Terrible experience.
Terrible experience. I was buying a used m340i as an out of state purchase. I searched a long time for the exact car, color, and set of options I wanted. I researched the dealer too, and thought the reviews were reliable. Isabella misrepresented the condition of the exterior and interior: she described the exterior as “perfect” but when the car arrived, there were a dozen nicks and dings, and scratches down to the metal on each front door. Scratches to the interior leather as well. Months of back and forth with a “Guest Experience Director” in which I jumped through one hoop after another only resulted in a denial of responsibility. Caveat emptor - this is not an honest business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great process
Tanner is an absolute all-star. He helped myself and my father purchase a vehicle, I highly recommend! Everyone was also great with communication, if you are looking to make a purchase they are great.
Great process
Tanner is an absolute all-star. He helped myself and my father purchase a vehicle, I highly recommend! Everyone was also great with communication, if you are looking to make a purchase they are great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Will buy again
Daughter bought a car from Katherine at bmw. She was very knowledgeable about the car. It was even hers that she traded in ha! Not pushy. Cared and listened to what she needed and wanted. Even convinced us from a Highlander to a bmw
Will buy again
Daughter bought a car from Katherine at bmw. She was very knowledgeable about the car. It was even hers that she traded in ha! Not pushy. Cared and listened to what she needed and wanted. Even convinced us from a Highlander to a bmw
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jason!
Jason was the mechanic that worked on my vehicle at BMW of Springfield and he handled my vehicle with great care. He was very fast and efficient and I recommend him to anyone who needs service done on their vehicles!
Thank you Jason!
Jason was the mechanic that worked on my vehicle at BMW of Springfield and he handled my vehicle with great care. He was very fast and efficient and I recommend him to anyone who needs service done on their vehicles!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Emma, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield!
Great experience with Christian.
Great dealer - Christian was awesome. Fast and easy buying experience would highly recommend this dealership and Christian. Genius Bar was a really cool way to learn about the car - Nick did a great job showing us all the features.
Great experience with Christian.
Great dealer - Christian was awesome. Fast and easy buying experience would highly recommend this dealership and Christian. Genius Bar was a really cool way to learn about the car - Nick did a great job showing us all the features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zach C, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
Service!
Jacob is awesome. I have now bought/leased at least 8 BMWs from this dealership. Jacob is a big reason for that. He and his service team are amaaazing!!!
Service!
Jacob is awesome. I have now bought/leased at least 8 BMWs from this dealership. Jacob is a big reason for that. He and his service team are amaaazing!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ara, we are very happy to have provided you with such a positive experience!
Jacob
Jacob is always terrific. I always ask for him because he is honest with answers and always works to solve any issue presented to him Also he is a very nice man
Jacob
Jacob is always terrific. I always ask for him because he is honest with answers and always works to solve any issue presented to him Also he is a very nice man
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
I came down from kansas city To take my mother to an appointment in Springfield. I noticed that my oil light came on. After the appointment I stopped by Springfield BMW. I had no appointment and got right in. I believer it was Joe and Mike checked my oil. They found I was a quart low and added the oil to my vehicle. When I asked him how much it would cost they said that there was no charge and they were glad to help. What great service!
Great Service
I came down from kansas city To take my mother to an appointment in Springfield. I noticed that my oil light came on. After the appointment I stopped by Springfield BMW. I had no appointment and got right in. I believer it was Joe and Mike checked my oil. They found I was a quart low and added the oil to my vehicle. When I asked him how much it would cost they said that there was no charge and they were glad to help. What great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David Whisenhunt, we are so happy to read such a great review about BMW of Springfield!