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Springfield Acura

(928 reviews)
Visit Springfield Acura
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–8:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–8:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (833) 372-5808 (833) 372-5808
Used (833) 349-5491 (833) 349-5491
Service (833) 241-6670 (833) 241-6670

Inventory

See all 541 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2024.
Serving the Springfield area Springfield Acura located at 243 Route 22 East in Springfield NJ is your premier retailer of New Acura and Pre-Owned Vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and pleasurable. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car truck or SUV today!
Springfield Acura - "Where we turn Customers into life time friends.." is our commitment to YOU

Service center

Phone number (833) 241-6670

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(928 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Acura from DealerRater.

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I purchased a 2020 Acura MDX from Acura of Springfield on

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the second key fob and floor mats. A malfunctioning side mirror, which should have been addressed during inspection, was also overlooked. I reached out multiple times by email, letter, and phone with no formal response. Even after Acura corporate acknowledged the issue and tried to help, the dealership’s sales management team never followed up. Very disappointing experience overall. I expected more professionalism and accountability—especially when it involves trust and safety. I hope others ask detailed questions before assuming a vehicle is truly CPO.

I purchased a 2020 Acura MDX from Acura of Springfield on

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the second key fob and floor mats. A malfunctioning side mirror, which should have been addressed during inspection, was also overlooked. I reached out multiple times by email, letter, and phone with no formal response. Even after Acura corporate acknowledged the issue and tried to help, the dealership’s sales management team never followed up. Very disappointing experience overall. I expected more professionalism and accountability—especially when it involves trust and safety. I hope others ask detailed questions before assuming a vehicle is truly CPO.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Buyer beware.

Buyer beware. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. Bait and switch. They also added almost $500 for Administrative fees. Needless to say I did not purchase the car. I felt very scammed.......

Buyer beware.

Buyer beware. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. Bait and switch. They also added almost $500 for Administrative fees. Needless to say I did not purchase the car. I felt very scammed.......

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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BEWARE!

BEWARE!!! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers stopped working out of the blue. The car has about 31k miles on it and everything was working fine until the speakers stopped working. It turns out that recent MDX models are prone to clogged drains on the roof regardless of how well the car is maintained and even if the owner isn’t negligent in any way with car. Considering this, whatever needs to be done to fix this should be covered under warranty, which A LOT of owners in different MDX forums have stated it is. It depends on the dealership. My service rep Tara R. told me they ran a diagnostic check on the car and NEVER took it apart to see what caused the drain, and that this is common on the MDX models regardless of the mileage. When Acura corp. called the dealership to follow up on the diagnostic's the dealership did, they informed me the dealership told them that leaves caused the clog which in that case isn’t covered under warranty. The dealership told me one thing, and Acura corp. another because I guess they’re trying to get me to pay $7500 for a car that was just purchased. BEWARE OF THIS DEALERSHIP!!! YOU’VE BEEN WARNED.

BEWARE!

BEWARE!!! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers stopped working out of the blue. The car has about 31k miles on it and everything was working fine until the speakers stopped working. It turns out that recent MDX models are prone to clogged drains on the roof regardless of how well the car is maintained and even if the owner isn’t negligent in any way with car. Considering this, whatever needs to be done to fix this should be covered under warranty, which A LOT of owners in different MDX forums have stated it is. It depends on the dealership. My service rep Tara R. told me they ran a diagnostic check on the car and NEVER took it apart to see what caused the drain, and that this is common on the MDX models regardless of the mileage. When Acura corp. called the dealership to follow up on the diagnostic's the dealership did, they informed me the dealership told them that leaves caused the clog which in that case isn’t covered under warranty. The dealership told me one thing, and Acura corp. another because I guess they’re trying to get me to pay $7500 for a car that was just purchased. BEWARE OF THIS DEALERSHIP!!! YOU’VE BEEN WARNED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Courteous salesperson (Rich P).

Courteous salesperson (Rich P). Rich was helpful and patient. Entire purchase process was quick and least.

Courteous salesperson (Rich P).

Courteous salesperson (Rich P). Rich was helpful and patient. Entire purchase process was quick and least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Sorry because i speak Spanish only.

Sorry because i speak Spanish only. Visité el concesionario de acura springfield acura y fui atendida por un sr Alexis canabe, excelente persona y vendedor, muchas gracias 😘

Sorry because i speak Spanish only.

Sorry because i speak Spanish only. Visité el concesionario de acura springfield acura y fui atendida por un sr Alexis canabe, excelente persona y vendedor, muchas gracias 😘

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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awful customer service.

awful customer service. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers.

awful customer service.

awful customer service. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
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Richard Passananti cares about details to benefit his

Richard Passananti cares about details to benefit his customers. We have been buying cars from Springfield Acura since 1999. They have an exceptional team for service and Richard P. is one of the finest salespersons we have had...for many years. This is the place to find best deals, full inventory, customer service that values your business. We will continue to support and buy from Springfield Acura, NJ for many years to come.

Richard Passananti cares about details to benefit his

Richard Passananti cares about details to benefit his customers. We have been buying cars from Springfield Acura since 1999. They have an exceptional team for service and Richard P. is one of the finest salespersons we have had...for many years. This is the place to find best deals, full inventory, customer service that values your business. We will continue to support and buy from Springfield Acura, NJ for many years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Richard Passananti is an exceptional salesman, cares about all beneficial options for his customers...very personalized service. We have purchased Acura cars since 1999 from Springfield Acura...we will continue for years to come.

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Monta Harris was an outstanding professional.

Monta Harris was an outstanding professional. He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and even more Mr. Harris. You’ll be in great hands purchasing/leasing your new vehicle. I can’t thank you enough Monte and staff. I wish I could give more stars

Monta Harris was an outstanding professional.

Monta Harris was an outstanding professional. He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and even more Mr. Harris. You’ll be in great hands purchasing/leasing your new vehicle. I can’t thank you enough Monte and staff. I wish I could give more stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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This dealership is by far the best Acura Dealer.

This dealership is by far the best Acura Dealer. From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Customer Service. To me that's what counts. They go above and beyond to take care of your needs.

This dealership is by far the best Acura Dealer.

This dealership is by far the best Acura Dealer. From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Customer Service. To me that's what counts. They go above and beyond to take care of your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I took my car to the Springfield Acura rout 22 dealership

I took my car to the Springfield Acura rout 22 dealership for a black screen on the infotainment system and an oil change. When I went there, they told me they will have to do a diagnostic for $159.00 and let me know what is wrong.  After about 3 hours the service rep came and got me and told me that the car was fixed. He said they did a hard reset, and the black screen went away and it’s $285. They never asked me if I wanted to do a hard reset, and I did not sign any paperwork for the work. I paid the money and left. Next morning, I got into the car and started it, and the screen was black again. When I called them to let them know, they told me I will have to replace the system and it cost $3,531.00.  I asked them what I paid $285.00 for, and they told me it’s for the work that was done. The receipt showed Labor $215.00 Parts $29.00 shop supplies $3:48 Plus taxes. It also showed a windshield washer top off - that was a big LIE. Reason being, I did not want them to put their washer fluid because I had bought 2 bottles of Costco rain X that I topped off before going there. I did not use it on the drive there, so there was no room to top off.  I am now concern that the oil change may be the same as the washer top off. After paying $285.00 I turned off the car, turned it back on and the hard reset they claim to have done did not work and when I called them they said the $285.00 will go towards replacing the infotainment unit.

I took my car to the Springfield Acura rout 22 dealership

I took my car to the Springfield Acura rout 22 dealership for a black screen on the infotainment system and an oil change. When I went there, they told me they will have to do a diagnostic for $159.00 and let me know what is wrong.  After about 3 hours the service rep came and got me and told me that the car was fixed. He said they did a hard reset, and the black screen went away and it’s $285. They never asked me if I wanted to do a hard reset, and I did not sign any paperwork for the work. I paid the money and left. Next morning, I got into the car and started it, and the screen was black again. When I called them to let them know, they told me I will have to replace the system and it cost $3,531.00.  I asked them what I paid $285.00 for, and they told me it’s for the work that was done. The receipt showed Labor $215.00 Parts $29.00 shop supplies $3:48 Plus taxes. It also showed a windshield washer top off - that was a big LIE. Reason being, I did not want them to put their washer fluid because I had bought 2 bottles of Costco rain X that I topped off before going there. I did not use it on the drive there, so there was no room to top off.  I am now concern that the oil change may be the same as the washer top off. After paying $285.00 I turned off the car, turned it back on and the hard reset they claim to have done did not work and when I called them they said the $285.00 will go towards replacing the infotainment unit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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