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This review is coming a year after the purchase, but it still remains same after 2 services at the dealership! Had a wonderful experience during vehic...le purchase, the salesperson Benjamin, tried everything possible to give us a best deal. No problem with oil change/service anytime. Would go back to the dealership for future cars
Worst service department I ever been too, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership ...because it was the closest Ford roadside assistant could go without having to pay for extra charges per mile. After waiting 2.5 hours in the highway with Ford road side assistance, because they are extremely insufficient and incompetent of performing their job. When I arrived to this dealership service department I was told that I would get a loner to get to work the next day, then when they found out that I didn’t purchase the car from them they said they were out of loaner cars. Their response was I had to call 2 weeks in advance to reserve a loner, so I was supposed to know that the car was going to stop in the middle of the high way 2 weeks before it happens. The reason for car breakdown was due to malfunction with powertrain which was an existing ford recall. If I am able to give them a negative stars for review I would. Please do yourself a favor, don’t waste your time going to this dealership and save yourself the frustrations. There are plenty of better ford dealers in the area.
During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so... knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked. Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. 'FAN-FREAKING-TASTIC'!!!! and the Blind Spot Indicator.....Awesome!!!. Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional. Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.
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