Maplecrest Ford Lincoln

Rectangle 48
Sales 7:00 AM - 9:00 PM
Service 7:30 AM - 5:30 PM

Maplecrest Ford Lincoln Hours

Sales

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 9:00 PM

Saturday

7:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2018

We are a family owned establishment serving our community since 1963. Our free loaner car, free shuttle, and free pick a

...

nd delivery are here to make your car shopping experience as convenient and hassle-free as possible. With more than 1,000 New and Used cars, trucks, SUVs, and vans, you're sure to find the vehicle you are looking for at our dealership. Please read our reviews and see why everyone loves us. Come visit us today! We look forward to meeting you.

"Family owned and operating for more than 50 years. Please read our reviews and see why everyone loves us."

Service

Oil, Filter Change

$19.95 and up*

Tire Rotation

$14.95 and up*

Brake Replacement

$79.95 and up*

Wheel Alignment (FWD)

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
136 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 3, 2018

    Easy, hassle free experience from start to finish when leasing our new 2018 Lincoln Navigator L. Very good pricing.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi There, First of all, congrats on the purchase of your awesome, new, 2018 Lincoln Navigator. What a fantastic vehicle. And thank you so much for t...aking the time to post this five-star review of your experience at Maplecest Ford Lincoln of Union. We strive everyday to deliver a hassle-free, easy experience within our customer's budget. We'rehappy to know that we hit the mark. We look forward to seeing you again at your next regularly scheduled service appointment. Thank you again for being a valued customer. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • 5.0 out of 5
    October 1, 2018

    Was very happy with service. My rep was very clear about work which needed to be done & the cost. Did the work quickly. Very satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Margaret, Thank you so much for this awesome, five-star shout out to our team at Maplecrest Ford Lincoln of Union. We're so happy to learn th...at you received the necessary repairs on your vehicle quickly and to your satisfaction. We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • December 4, 2016

    This review is coming a year after the purchase, but it still remains same after 2 services at the dealership! Had a wonderful experience during vehicle... purchase, the salesperson Benjamin, tried everything possible to give us a best deal. No problem with oil change/service anytime. Would go back to the dealership for future cars

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2018

    Excellent Service. Quick. Reasonbly Priced. Advisor John provided good paperwork and advice.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mitch, Thank you so much for your awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. We're so happy to learn t...hat we hit the mark as we strive everyday to exceed our customer's expectations of quick, excellent service. Thanks also for the shout-out to John Davis. He works hard every day to deliver the kind of repair service that keeps our customers coming back. We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • 5.0 out of 5
    September 26, 2018

    Gary the salesperson is terrific. The dealership has really upped its game to make it feel higher end for their Lincoln customers and it shows

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Shari, Thank you so much for this outstanding, five-star review of Maplecrest Ford Lincoln of Union. We appreciate your business and congratulate ...you on your Lincoln ownership. Thank you also for the shout-out to Gary Wilkinson. He works hard to make sure our customers receive excellent service, and we all appreciate your acknowledgement of the efforts. We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • 4.0 out of 5
    September 25, 2018

    I have a Lincoln MKC 2015 that I purchased new at Maplecrest union. Never had a problem with the service. I was always in and out within the time frame... promised and never leaving without being offered a car wash. My waiting experience the last time in was great as John Davis and Brian Benson made my visit quick and painless while enjoying a hot coffee and a bagel while I waited. Highly recommend.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Deborah, Thank you so much for this great review of your experience at Maplecrest Ford Lincoln of Union. John and Brian work hard to make sure we ...do everything possible to ensure that our customers receive great service, quickly and with a smile ... not to mention bagels and coffee. We appreciate your recommendation and your business. See you at your next, regularly scheduled service appointment. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • 1.0 out of 5
    September 24, 2018

    If you can, avoid this place! By FARRRR THE ABSOLUTE WORST EXPERIENCE EVER! Bought a used car from Tatiana 2 months ago (PAID IN FULL) and to this date... I still do not have the title of the car! The only answer I get is that they do not have it. I talked to a Graham (which took many calls on my end to reach him! His excuse for not being able to call back was because he was tired because his kids kept him up) and he solved nothing, tried reaching out to Nuno and it was a waste of time because of the many messages I've left for him to have him call me back I am still waiting to hear from him. When I do speak to Tatiana who by the way forgot to ask for my social when I purchased the car and only realized it 2 weeks after the purchase was made, she makes sure to tell me that she's doing me a favor even though this is her job! If there was any way to give this place a negative number I would. This has been nothing but frustration and NO HELP FROM ANYONE at this dealer. They have no issue charging all the fees for plates and the title and what not but when you call to get answers no one calls you back (I'll also point out that the car has been sitting at the dealership for over a week now because it still does not have plates). At this point I'm looking into a lawyer to solve this because clearly this place doesn't care unless you buy a new car

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We have spoken with you directly and have resolved your concern as per your request. All the best, Jen Miller Head of Brand Transformation and Consu...mer Experience (908) 964-7700

  • 5.0 out of 5
    September 19, 2018

    Fast and great quality service from the service desk on Saturday. John Davis did an excellent job of helping me with the tire replacement at a great price.... Replacement was quick tire was in stock and I was very happy. Thanks again John Davis. I will return.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Charles, Thank you so much for sharing your five-star review of your experience at Maplecrest Ford Lincoln of Union. We appreciate your business a...nd your shout-out to John Davis. He works hard to deliver an awesome experience to his customer and we're happy to learn he helped you land a great deal on replacement tires. We look forward to seeing you again at your next, regularly scheduled service appointment. Jen Miller Head of Brand Transformation and Consumer Experience 908-964-7700

  • 1.0 out of 5
    September 15, 2018

    Was told the car was available. Went an hour later to the dealership and was told the car was sold. This was over a week ago and the car is still listed... on cars.com. My husband just called to ask if the car was available and was told it was sitting on the lot and was available.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jackie, Please contact me directly as we'd like to understand more about your experience. We do not want nor intend to provide a sub-par expe...rience to any customer and only want to build relationships that last for a long time. Anything less is below our standards and does not follow our own best practices. Perhaps a conversation will help us both understand how this interaction missed the mark. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

  • 5.0 out of 5
    September 14, 2018

    A manager John Davis at Maplecrest Ford Lincoln is so great attentive and he's very well versed in his job. Always very pleasant and respectful.... He goes out of his way to accommodate me everytime I come in. I just love this guy!!! It's like you stepped out of time and landed at a time when people were nice and respectful of each other again. And when customer service was sincere.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Denise, Thank you so much for this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union, and for the huge shout-out to... John Davis. John works hard to deliver an outstanding experience to his customers every time they step into our dealership. I will pass along your very kind words as I know he will appreciate your noticing his efforts. Thank you for being a valued customer and for servicing your vehicle with Maplecrest Ford Lincoln of Union. We know that you have many options when it comes to choosing where to serve your car and we appreciate that you chose our dealership. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700

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