Skip to main content

Maplecrest Ford Lincoln

(911 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
New (908) 364-2316 (908) 364-2316
Used (908) 364-2245 (908) 364-2245
Service (908) 364-5241 (908) 364-5241

Reviews

(911 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford Lincoln from DealerRater.

Want to share your experience with this dealership?

Write a review

After seven visits the trans is still not fixed

The loaner dept is top notch, the service advisers that I have been assigned not so good and who ever is working on the transmission hasn't fixed the issue after 6 visits.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Mr. Cruz, We appreciate the shout-out to our loaner team but are sad to learn that we let you down in other areas. We want to resolve your concerns quickly and yet understand your frustrations. Our service managers, Pat Vicuna and John Davis, have contacted you directly to discuss next steps. They will will work with you directly to ensure that we address your concerns. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Love my Edge!

Undecided on what kind of vehicle to get, my sales rep, Raphael, was very kind and patient with me. It took 3 visits to narrow down the perfect vehicle for me. Raphael was extremely patient with me. (I can be a real piece of work at times:-) at the end of the transaction, I drove out of the dealership with the best Edge created and a piece of mind that I had made the right decision. The dealership was very accommodating, clean and courteous. I hope the next customer has the same pleasant experience as I had. Happy car shopping!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations, Ms. Davis, on purchasing your new Ford Edge at Maplecrest Ford Lincoln of Union. We are so happy to hear that our team created the kind of experience that earned your business. We appreciate you acknowledging Raphael's patience and professionalism as he guided you through the sales process. Thank you for the opportunity to earn your business. We will strive every day, and remain committed in every way, to delivering the same, five-star experience that you received on day one! All the best for a wonderful new year. Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln

Professional and excellent service and communication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Mr. Brady, Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We appreciate the trust you have in our dealership as a loyal customer and look forward to seeing you again. All the best for a wonderful new year. Jen Miller Chief Marketing Officer (908) 964-7700

Ford 2020 purchase

This is the second time we look for Jorge to be our sales person.. Jorge is very professional and knowledgeable and made every effort to make sure we got what we wanted in the vehicle we purchased. Even after we purchased our vehicle, he is always available to answer any question. I will definitely go back to Jorge for any future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations, Mr. Perez, on your new vehicle purchase. We appreciate the opportunity to earn your business at Maplecrest Ford Lincoln of Union and we thank you for your huge shout-out to our team. Jorge Moreno take great pride in delivering the best customer care around by paying attention to detail and ensuring that our guests receive the utmost in professional attention. He enjoys all the information required for our customers to make informed decisions in a comfortable manner. Thank you for recognizing Jorge's hard work with this outstanding, five-star review. All the best for a wonderful new year, Jen Miller Chief Marketing Officer (908) 964-7700

Repair and service

Normal routine service and warranty repairs on electronic module

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Mr. Schinella, Thank you for leaving such a great review and five-star rating of your experience at Maplecrest Ford Lincoln of Union. Our team takes great pride in providing all our guests with outstanding customer service and quality work you can trust! We appreciate you recognizing their efforts and hard work. Thank you for being a valued our customer. We look forward to seeing you on your next visit. Take care! All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Quick and Easy!

Spoke to Benny on the phone the day before pickup. He came back with a great price, all the details, and a pick up date. I arrived the next day, signed the paper work, and picked up my detailed car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello JD, Thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We are so happy to hear that Benny made your car-buying experience so pleasant by making the process easy, affordable and comfortable. We appreciate you recognizing his hard work and efforts to deliver a great customer experience. Thank you for the opportunity to earn your business and congratulations on your new car. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

No Hassle buying experience

I got to say this dealership and Benny and Sergio made this experience so easy. They didnt let us settle with what was on there lot they ask our needs and wishes and delivered. I will now make sure all my family shoos at Maplecrest Ford of Union for there vehicles. Thank You Guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Konstantinos Tahinos, thank you so much for leaving such a great review and five-star rating of your experience at Maplecrest Ford Lincoln of Union. We are happy we could make your experience a positive one and congratulate you on your new vehicle. We appreciate you recognizing the hard work and efforts of Benny and Sergio. They strive every day to deliver the best customer care around. Your shout-out demonstrates that they hit the mark on creating a top-notch experience that you may trust and recommend to your family and friends. We wish you many miles and smiles on your journey ahead. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Excellent experience with Ray Shuta.

This is our 5th time at Maplecrest. Ray has been my salesman for 3 of those leases. He made me an offer I could not refuse. Thank you Ray Shuta. Have a wonderful holiday. Michelle P.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello MPetriella, Thank you so much for being a long-time and loyal customer at Maplecrest Ford Lincoln of Union. Nothing fuels our tanks more than to hear from our dedicated customers that we have created the kind of sales experience that has them returning over and over. We appreciate your shout-out to Ray, who works hard every day to deliver the best customer care around. They say that three times is a charm, and we thank you for acknowledging Ray for providing a third, outstanding sales experience. We look forward to seeing you again at your next, regularly scheduled service appointment, and wish you many miles and smiles in your journeys during the upcoming, new year. Happy 2020. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Ownership

Very friendly staff . I recommend buying or leasing a vehicle from this dealer .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Preciosa Lavrador Thank you for taking the time to post this wonderful, five-star rating of your experience at Maplecrest Ford Lincoln of Union. Your satisfaction means a lot to us as we understand that you have many options when it comes time to select a car dealership to purchase your new car. We truly appreciate you choosing Maplecrest Ford Lincoln and we will continue to deliver the kind of customer care that will keep you coming back for many years. Thank you for the opportunity to earn your business and for taking the time to notice the efforts of our team. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Great car buying experience

My salespersons were Tatiana and Sergy. Tatiana was great she knows the vehicles. She was patient we test drove a couple of vehicles and she made sure we found the one that checked everthing I wanted. Sergio got my financing done in record time . I would definitely recommend Maplecrest Ford. If you want knowledgeable non pushy salespeople this is the place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Nikkitria Roberts, Thank you for your wonderful response to the quality of service our team provides! Tatiana and Sergio take great pride in providing outstanding customer service and quality work our customers can trust! Thank you for the wonderful, five-star shout out and your kind words to Sergio and Tatiana. Your recognition of their hard work and efforts demonstrates they hit the mark on delivering their very best. Congrats on your new car and thank you for being a wonderful Maplecrest Ford Lincoln of Union customer. We wish you many miles and smiles in your new ride. All the best for a happy new year. Jen Miller Chief Marketing Officer (908) 964-7700