Reviews
Write a reviewUnfortunate circumstances lead me to shop for a new car
Unfortunate circumstances lead me to shop for a new car but it was incredible luck that lead me to Jack Daniels Audi and Gracie Cornelio the most pleasant salesperson (in history). I dread, dislike car shopping. My recent experience with Gracie has changed all of that. Gracie patience and sweet disposition won me over. Carlos and Gracie attended to my 1000’s of questions and doubt. Justin in finance was so helpful and amazing as well. I am still pinching myself because I can not believe how wonderful this car shopping experience was. Thank you so very much for this pleasant experience. Anyone shopping for a car should run, not walk to see Gracie and her colleagues at Jack Daniels Audi Upper Saddle River!
Unfortunate circumstances lead me to shop for a new car
Unfortunate circumstances lead me to shop for a new car but it was incredible luck that lead me to Jack Daniels Audi and Gracie Cornelio the most pleasant salesperson (in history). I dread, dislike car shopping. My recent experience with Gracie has changed all of that. Gracie patience and sweet disposition won me over. Carlos and Gracie attended to my 1000’s of questions and doubt. Justin in finance was so helpful and amazing as well. I am still pinching myself because I can not believe how wonderful this car shopping experience was. Thank you so very much for this pleasant experience. Anyone shopping for a car should run, not walk to see Gracie and her colleagues at Jack Daniels Audi Upper Saddle River!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I accompanied my daughter to Jack Daniels in Upper Saddle
I accompanied my daughter to Jack Daniels in Upper Saddle River, NJ to have her 2013 Audi repaired. Jack Stewart was AMAZING. We spoke to him prior to our appointment and was told the parts had to be ordered. They arrived as expected and when we arrived he treated us as if we were his only customer. The Service Department is amazing. When they finished with the car, they called my daughter via a live video where the service technician told us exactly what he did. He left no questions unanswered! All in all, JD is the place to go - A Very Appreciative Customer.
I accompanied my daughter to Jack Daniels in Upper Saddle
I accompanied my daughter to Jack Daniels in Upper Saddle River, NJ to have her 2013 Audi repaired. Jack Stewart was AMAZING. We spoke to him prior to our appointment and was told the parts had to be ordered. They arrived as expected and when we arrived he treated us as if we were his only customer. The Service Department is amazing. When they finished with the car, they called my daughter via a live video where the service technician told us exactly what he did. He left no questions unanswered! All in all, JD is the place to go - A Very Appreciative Customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TERRIBLE!!!!!!!!!!!!! 0 STARS!!!!!!!!!!!!
NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration.
TERRIBLE!!!!!!!!!!!!! 0 STARS!!!!!!!!!!!!
NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We purchased an Audi Q7 and had a great experience with
We purchased an Audi Q7 and had a great experience with Danielle! Very knowledgeable and took her time to explain the car to us in great detail so we were comfortable making an informed decision. I would hight recommend working with Danielle should you need a new Audi!
We purchased an Audi Q7 and had a great experience with
We purchased an Audi Q7 and had a great experience with Danielle! Very knowledgeable and took her time to explain the car to us in great detail so we were comfortable making an informed decision. I would hight recommend working with Danielle should you need a new Audi!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an appointment to purchase a car coming off lease
I had an appointment to purchase a car coming off lease this Saturday. Fees were agreed upon and discussed prior to my arrival. To my surprise, a new fee (security inspection) suddenly reared its ugly head when I arrived and the salesperson spoke to her manager. This fee was higher than all other fees discussed previously. I decided to purchase the car directly from the leasing company because the fees imposed by this dealership are absurd.
I had an appointment to purchase a car coming off lease
I had an appointment to purchase a car coming off lease this Saturday. Fees were agreed upon and discussed prior to my arrival. To my surprise, a new fee (security inspection) suddenly reared its ugly head when I arrived and the salesperson spoke to her manager. This fee was higher than all other fees discussed previously. I decided to purchase the car directly from the leasing company because the fees imposed by this dealership are absurd.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was definitely discriminated against for the way that I
I was definitely discriminated against for the way that I looked. The rep never even brought up cars, but instead asked me how much money I had and told me that I looked 16.
I was definitely discriminated against for the way that I
I was definitely discriminated against for the way that I looked. The rep never even brought up cars, but instead asked me how much money I had and told me that I looked 16.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Unprofessional
Horrible experience I could not say anything positive about this experience should be completely embarrassed in every level in sales . I will never ever go vadk
Unprofessional
Horrible experience I could not say anything positive about this experience should be completely embarrassed in every level in sales . I will never ever go vadk
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Absolutely amazing as always!
Absolutely amazing as always! Made a quick call with Miss T at Front Desk, she got the Service Dept ASAP for an appointment for change on a flat/damaged tire with Dani, in Service. Giovanni helped with the process all the while I was there. He kept constant updates with me on how the car is being managed and how long it will take. Knowing my kids and I outgrew the current A4, I lease with Audi Jack Daniels Upper Saddle River, I gave it a try to browse a bigger car with them. Adam Z in Finance, (super cool guy!) with whom I worked last time to lease my current car, introduced me to Anna Aslanian in Sales and Carlos in Finance. They all worked with me on the best car option and the best monthly lease rate. The entire team just made my day! I drove in to change the spare tire with a new one (NYC - fix the potholes on GWB please!) and I drive out of the dealership with a 2022 Q5! Again, absolutely friendly and courteous, seamless service as always! Thank you Anna, Adam, Carlos, Miss T, Giovanni, Dani and everyone involved! Now I have the new Q5 for a week already and can't wait to drive it out a 2nd weekend in a row Upstate NY! The car runs smooth, we all feel safe in it, I'm very happy to stay with Audi and always feels like home when I drop by the Jack Daniels Upper Saddle River Dealrship! THANK YOU All :) <3 <3 <3 Gigi
Absolutely amazing as always!
Absolutely amazing as always! Made a quick call with Miss T at Front Desk, she got the Service Dept ASAP for an appointment for change on a flat/damaged tire with Dani, in Service. Giovanni helped with the process all the while I was there. He kept constant updates with me on how the car is being managed and how long it will take. Knowing my kids and I outgrew the current A4, I lease with Audi Jack Daniels Upper Saddle River, I gave it a try to browse a bigger car with them. Adam Z in Finance, (super cool guy!) with whom I worked last time to lease my current car, introduced me to Anna Aslanian in Sales and Carlos in Finance. They all worked with me on the best car option and the best monthly lease rate. The entire team just made my day! I drove in to change the spare tire with a new one (NYC - fix the potholes on GWB please!) and I drive out of the dealership with a 2022 Q5! Again, absolutely friendly and courteous, seamless service as always! Thank you Anna, Adam, Carlos, Miss T, Giovanni, Dani and everyone involved! Now I have the new Q5 for a week already and can't wait to drive it out a 2nd weekend in a row Upstate NY! The car runs smooth, we all feel safe in it, I'm very happy to stay with Audi and always feels like home when I drop by the Jack Daniels Upper Saddle River Dealrship! THANK YOU All :) <3 <3 <3 Gigi
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
10 STARS !!!
Absolutely amazing as always! Made a quick call with Miss T at Front Desk, she got the Service Dept ASAP for an appointment for change on a flat/damaged tire with Dani, in Service. Giovanni helped with the process all the while I was there. He kept constant updates with me on how the car is being managed and how long it will take. Knowing my kids and I outgrew the current A4, I lease with Audi Jack Daniels Upper Saddle River, I gave it a try to browse a bigger car with them. Adam Z in Finance, (super cool guy!) with whom I worked last time to lease my current car, introduced me to Anna Aslanian in Sales and Carlos in Finance. They all worked with me on the best car option and the best monthly lease rate. The entire team just made my day! I drove in to change the spare tire with a new one (NYC - fix the potholes on GWB please!) and I drive out of the dealership with a 2022 Q5! Again, absolutely friendly and courteous, seamless service as always! Thank you Anna, Adam, Carlos, Miss T, Giovanni, Dani and everyone involved! Now I have the new Q5 for a week already and can't wait to drive it out a 2nd weekend in a row Upstate NY! The car runs smooth, we all feel safe in it, I'm very happy to stay with Audi and always feels like home when I drop by the Jack Daniels Upper Saddle River Dealrship! THANK YOU All :) <3 <3 <3 Gigi
10 STARS !!!
Absolutely amazing as always! Made a quick call with Miss T at Front Desk, she got the Service Dept ASAP for an appointment for change on a flat/damaged tire with Dani, in Service. Giovanni helped with the process all the while I was there. He kept constant updates with me on how the car is being managed and how long it will take. Knowing my kids and I outgrew the current A4, I lease with Audi Jack Daniels Upper Saddle River, I gave it a try to browse a bigger car with them. Adam Z in Finance, (super cool guy!) with whom I worked last time to lease my current car, introduced me to Anna Aslanian in Sales and Carlos in Finance. They all worked with me on the best car option and the best monthly lease rate. The entire team just made my day! I drove in to change the spare tire with a new one (NYC - fix the potholes on GWB please!) and I drive out of the dealership with a 2022 Q5! Again, absolutely friendly and courteous, seamless service as always! Thank you Anna, Adam, Carlos, Miss T, Giovanni, Dani and everyone involved! Now I have the new Q5 for a week already and can't wait to drive it out a 2nd weekend in a row Upstate NY! The car runs smooth, we all feel safe in it, I'm very happy to stay with Audi and always feels like home when I drop by the Jack Daniels Upper Saddle River Dealrship! THANK YOU All :) <3 <3 <3 Gigi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a wonderful experience purchasing my Q3 with Derek...
I had a wonderful experience purchasing my Q3 with Derek Hopson. He made the process stress free, and pleasant. Adam Zanrocki was very professional, and walked me through the entire finance process in 20 minutes. I highly recommend this dealership. No need to go anywhere else.
I had a wonderful experience purchasing my Q3 with Derek...
I had a wonderful experience purchasing my Q3 with Derek Hopson. He made the process stress free, and pleasant. Adam Zanrocki was very professional, and walked me through the entire finance process in 20 minutes. I highly recommend this dealership. No need to go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car