Jack Daniels Audi of Upper Saddle River

4.7
(964 reviews)
Visit Jack Daniels Audi of Upper Saddle River
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 7:30am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (201) 355-2419 (201) 355-2419
Used (888) 205-6310 (888) 205-6310
Service (877) 800-5233 (877) 800-5233

Reviews

4.7
(964 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Jack Daniels Audi of Upper Saddle River from DealerRater.

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1.0

THEFT FROM VEHICLE! The temperature sensor on my 2021 q5...

THEFT FROM VEHICLE! The temperature sensor on my 2021 q5 hybrid failed when I was about 7 miles from this dealer. The service advisor I dealt w/Samantha was great even though the part would take 10 days to arrive and there was no loaner for a week, she booked it for me for the next week. Unfortunately, they ended up keeping my car for 3 weeks (not her fault). BUT when I got my car home, two brand new expensive bathroom fixtures were missing from my trunk. I called twice and a service advisor apologized and said they would call me back they did not. After a third call I was said the GM would call me back. Finally the service manager, Blanca Simpson called me to say this was the first she was hearing of it, and that this does not happen at their dealership. I said it happened to me and she said she had checked the video and found nothing. I asked if she had checked 3 weeks worth of video and she proceeded to repeat over and over that 'this does not happen at our dealership'. It was a useless, unprofessional attempt to cover themselves for something that is inexcusable.

5.0

I had the pleasure of working with Danielle to purchase a...

I had the pleasure of working with Danielle to purchase a 2018 Audi that I saw on carfax. She really was a pleasure to work with. I called to inquire about the car and set up an appointment. She met with me and made sure that I received the advertised price. She also got the one of the hefty fees taken off. I decided to sleep on the purchase, but assured her that I was going to come back the next day to complete the sale. She contacted me one time to set the appointment. She wasn't overly aggressive and you could tell that she wanted to make the sale, but she really wanted for me to have a great car buying experience (because we all know what a horrible one looks like). Now if you get the opportunity to work with the finance manager Carlos Amaya, you will be very happy. He knows his stuff, very professional and will work with you to get you where you want to be in terms of financing. Never one time did I feel pressured or that they were trying to be shady. I definitely would recommend my family and friends to this dealership. The car is beautiful by the way.

5.0

For the third time in the last few years I had the BEST...

For the third time in the last few years I had the BEST experience dealing with Will at Jack Daniels Audi!! He is extremely professional, calm, kind, and transparent from start to finish. I won’t buy a car from anyone else because every other experience I’ve had doesn’t compare to how smoothly Will ensures the purchase goes. I highly recommend this dealershio!

4.5

Will provided great service! Always great doing business...

Will provided great service! Always great doing business with him. Went out of his way to make the best deal happen, thank you Will! Thanks!

5.0

What a pleasure to deal with this Audi dealership....

What a pleasure to deal with this Audi dealership. Professional, straightforward transaction today. I dealt with Ava Park, who was thorough, and fantastic from beginning to end, as well as Carlos Amaya, the Finance Manager. No BS. No pushiness. The way a car purchase should be.

5.0

Michael is bursting with enthusiasm, respect and...

Michael is bursting with enthusiasm, respect and kindness. Customer service at it’s best, making the purchase of a gorgeous Audi even greater fun! Highly recommended!

5.0

Great experience purchasing my new Audi at Jack Daniels...

Great experience purchasing my new Audi at Jack Daniels USR. My Audi Brand Specialist, Ava Park, made the purchase easy and effortless. Thanks so much!

5.0

The staff provided excellent service for my buying...

The staff provided excellent service for my buying experience.. Big Thanks to Michael Condosta and Carlos Amaya for the Great care they provided with everything.

1.0

worst experience ever, for the highest cost

Jack Daniels Servie department has flubbed a software update so badly our car is disabled and no one in in dealership or Audi North America can fix it. This is day 5 of the serice experience nighmare. No one taking owner ship of the issue Audi casued, we have to chase Audi people for shreds on information. service manager left mid day after promising to all us with updates.

5.0

Micheal Condesta at Jack Daniels Audi in USR was the...

Micheal Condesta at Jack Daniels Audi in USR was the best!! He got the sale done in a matter of minutes. Was truthful, efficient, and made the deal happen without any of the back and forth of other places. Great sense of humor - he had us laughing and made the whole experience an absolute pleasure!! I don’t think we’ve ever had a better salesman!! I would highly recommend Micheal and we will definitely use him again. Everyone at Jack Daniels Audi was an absolute pleasure!