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Tri-County Lexus

(2,438 reviews)
Visit Tri-County Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award
New (855) 557-3673 (855) 557-3673
Used (866) 312-4617 (866) 312-4617
Service (877) 704-2341 (877) 704-2341

Reviews

(2,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-County Lexus from DealerRater.

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The sales team took my deposit on a vehicle after agreed

The sales team took my deposit on a vehicle after agreed on price and discussing payments. 48 hours later, Leo, called and said his manage raised the price $2500 after I paid the deposit and after we reached an agreed price AND monthly payment. They are scam artists.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

⭐ 1/5 – Avoid This Dealership at All Costs!

⭐ 1/5 – Avoid This Dealership at All Costs! I wish I could give zero stars. TRI-COUNTY LEXUS is by far the worst car-buying experience I’ve ever had. From dishonest sales tactics to outright disrespect, here’s why you should RUN: 1. Bait-and-Switch Pricing: Advertised a great price online, but when I arrived, the car was suddenly "just sold" or had $3,000+ in mandatory add-ons. Classic scam. 2. High-Pressure Sales Tactics: The salesperson wouldn’t take "no" for an answer, hovering over me and insisting I sign before checking numbers. Felt like a used-car lot from a bad movie. 3. Hidden Fees & Bogus Charges: The final contract included $1,500 in "dealer prep," "nitrogen tires," and other junk fees they refused to remove. 4. Rude & Unprofessional Staff: When I questioned the fees, the manager became aggressive and condescending. No customer should be treated this way. 5. Shady Financing Games: Promised a low APR, but the finance office tried pushing a much higher rate. Had to walk out and go elsewhere. DO NOT TRUST THIS PLACE. They’ll waste your time, lie to your face, and squeeze every penny out of you. I drove an extra 150 miles to a reputable dealer and got a fair deal you should too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6226. Thank you.

Ask for David.

Ask for David. He is friendly and helpful. Thank you for getting me a good deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We’re so glad to hear that David was friendly and helpful in securing a great deal for you. We appreciate your recommendation, and if you need anything else, don’t hesitate to reach out!

Tri County Lexus is a complete scam—stay far away!

Tri County Lexus is a complete scam—stay far away! Two weeks ago, I saw their ad on Cars.com for a Lexus Si 300 with 48,000 miles listed at $25,000. It seemed like a good deal, so I called and went to their dealership. Turns out, it was all a blatant lie—the car actually had 79,000 miles, and its condition was nowhere near what they showed in the photos. Then the sales consultant asked me to sign a document just so they could “check with the manager” about a discount due to their false mileage listing.. Next, the salesperson and manager bring out a contract stating I’d have to pay $1,000 per month for 72 months—plus a $3,000 down payment—for this overpriced, old car. I never even agreed to buy anything! They relentlessly pressured me, trying to justify their scam by saying the car is worth $42,000 elsewhere and that they’re offering a “special $16,000 discount.” Then they had the audacity to blame me for “wasting their time”! I felt extremely uncomfortable and even scared in that place—I ran out of there. These crooks tried to sell me a worn-out car for $75,000 when its real market price is only $23,000–$27,000. This dealership is a FRAUD. Avoid them at all costs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6259. Thank you.

Consumer response

All people should stay away from Tri County Lexus!!! Very bad experience!!

Consumer response

U r not sorry, just play around. Looks like it's daily practice at Tri-County Lexus.

Osayd’s performance was exceptional and greatly assisted.

Osayd’s performance was exceptional and greatly assisted. We extend our sincere gratitude to exceptional support.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that Osayd provided exceptional support during your experience. Your gratitude means a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you, don't hesitate to reach out!

Don’t waste your time.

Don’t waste your time. They will lie to you and said come in for a good price and then they will try to sell you something else and will try to make you buy something that is more. I drove for over an hour to said that we sold the car after speaking to them 1 hour before get there so they will lie to you just to make you get in. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6259. Thank you.

vinny was good go see him and ask for his help.

vinny was good go see him and ask for his help. thank you so much vinny

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Josh was awesome, he was very helpful and got us a great

Josh was awesome, he was very helpful and got us a great deal for our new ride. I will definitely be doing business with him again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're so glad to hear that Josh made your experience a great one and helped you get an amazing deal on your new ride. We look forward to working with you again in the future—enjoy your new car! 🚗✨

Joshua Manners provided exceptional service.

Joshua Manners provided exceptional service. He was patient and provided best in class professional service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WAOOLO INCREÍBLE, LA MEJOR!

WAOOLO INCREÍBLE, LA MEJOR!!! Gracias Pahola por tremenda ayuda con mi nueva Lexus, aunque duramos mucho tiempo en el concesionario por el préstamo, estoy muy agradecida y satisfecha con ustedes. Thanks Pahola.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.