Reviews
The sales team took my deposit on a vehicle after agreed
The sales team took my deposit on a vehicle after agreed on price and discussing payments. 48 hours later, Leo, called and said his manage raised the price $2500 after I paid the deposit and after we reached an agreed price AND monthly payment. They are scam artists.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
⭐ 1/5 – Avoid This Dealership at All Costs!
⭐ 1/5 – Avoid This Dealership at All Costs! I wish I could give zero stars. TRI-COUNTY LEXUS is by far the worst car-buying experience I’ve ever had. From dishonest sales tactics to outright disrespect, here’s why you should RUN: 1. Bait-and-Switch Pricing: Advertised a great price online, but when I arrived, the car was suddenly "just sold" or had $3,000+ in mandatory add-ons. Classic scam. 2. High-Pressure Sales Tactics: The salesperson wouldn’t take "no" for an answer, hovering over me and insisting I sign before checking numbers. Felt like a used-car lot from a bad movie. 3. Hidden Fees & Bogus Charges: The final contract included $1,500 in "dealer prep," "nitrogen tires," and other junk fees they refused to remove. 4. Rude & Unprofessional Staff: When I questioned the fees, the manager became aggressive and condescending. No customer should be treated this way. 5. Shady Financing Games: Promised a low APR, but the finance office tried pushing a much higher rate. Had to walk out and go elsewhere. DO NOT TRUST THIS PLACE. They’ll waste your time, lie to your face, and squeeze every penny out of you. I drove an extra 150 miles to a reputable dealer and got a fair deal you should too.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6226. Thank you.
Ask for David.
Ask for David. He is friendly and helpful. Thank you for getting me a good deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We’re so glad to hear that David was friendly and helpful in securing a great deal for you. We appreciate your recommendation, and if you need anything else, don’t hesitate to reach out!
Tri County Lexus is a complete scam—stay far away!
Tri County Lexus is a complete scam—stay far away! Two weeks ago, I saw their ad on Cars.com for a Lexus Si 300 with 48,000 miles listed at $25,000. It seemed like a good deal, so I called and went to their dealership. Turns out, it was all a blatant lie—the car actually had 79,000 miles, and its condition was nowhere near what they showed in the photos. Then the sales consultant asked me to sign a document just so they could “check with the manager” about a discount due to their false mileage listing.. Next, the salesperson and manager bring out a contract stating I’d have to pay $1,000 per month for 72 months—plus a $3,000 down payment—for this overpriced, old car. I never even agreed to buy anything! They relentlessly pressured me, trying to justify their scam by saying the car is worth $42,000 elsewhere and that they’re offering a “special $16,000 discount.” Then they had the audacity to blame me for “wasting their time”! I felt extremely uncomfortable and even scared in that place—I ran out of there. These crooks tried to sell me a worn-out car for $75,000 when its real market price is only $23,000–$27,000. This dealership is a FRAUD. Avoid them at all costs!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6259. Thank you.
All people should stay away from Tri County Lexus!!! Very bad experience!!
U r not sorry, just play around. Looks like it's daily practice at Tri-County Lexus.
Osayd’s performance was exceptional and greatly assisted.
Osayd’s performance was exceptional and greatly assisted. We extend our sincere gratitude to exceptional support.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that Osayd provided exceptional support during your experience. Your gratitude means a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you, don't hesitate to reach out!
Don’t waste your time.
Don’t waste your time. They will lie to you and said come in for a good price and then they will try to sell you something else and will try to make you buy something that is more. I drove for over an hour to said that we sold the car after speaking to them 1 hour before get there so they will lie to you just to make you get in. Stay away.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear about your negative experience at Tri-County Lexus. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at 973 890 5900 ext. 6259. Thank you.
vinny was good go see him and ask for his help.
vinny was good go see him and ask for his help. thank you so much vinny
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josh was awesome, he was very helpful and got us a great
Josh was awesome, he was very helpful and got us a great deal for our new ride. I will definitely be doing business with him again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We're so glad to hear that Josh made your experience a great one and helped you get an amazing deal on your new ride. We look forward to working with you again in the future—enjoy your new car! 🚗✨
Joshua Manners provided exceptional service.
Joshua Manners provided exceptional service. He was patient and provided best in class professional service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WAOOLO INCREÍBLE, LA MEJOR!
WAOOLO INCREÍBLE, LA MEJOR!!! Gracias Pahola por tremenda ayuda con mi nueva Lexus, aunque duramos mucho tiempo en el concesionario por el préstamo, estoy muy agradecida y satisfecha con ustedes. Thanks Pahola.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car