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Joe Heidt Motors

2.9 out of 5 2.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 5:00 PM

Joe Heidt Motors Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

At Joe Heidt VW, we take care of our neighbors searching for a Ramsey & NYC VW dealership. Luckily we have an incredible selection of new & used New York Volkswagen cars & SUVs to choose from. Come test drive the ever popular VW Passat today! We also carry the new & sleek Jetta and the timeless Beetle in NYC. Our dealership, serving Ramsey, offers amazing dealer specials and can get you a quick quote in minutes.

...



Visit Joe Heidt Volkswagen serving our NYC Volkswagen car buyers. You can always schedule service or order parts for your own New York Volkswagen car or SUV. Contact us at anytime! We hope to prove to you that we take our customers

"Buy Right from Joe Heidt!"

Reviews

2.9 out of 5 2.9
144 lifetime reviews. Includes reviews of Joe Heidt Motors from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    January 24, 2021

    This was the most painless car buying experience ever! Stephen Kennedy and Michael Denardo were quick and efficient. Would highly recommend to anyone... and everyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael DeNardo

    Business Manager

    NOT RATED

    Stephen Kennedy

    Sales Consultant

    NOT RATED

  • 2.0 out of 5
    January 15, 2021

    Had a good experience leasing my Atlas 2021 in October. However, they never called me to let me know my registration and plates came in. I had emailed... and called previously with no response. Come to find out my plates were in back in November and I only knew 1/14 because I called to find out. Horrible customer service and service recovery. Will not lease from them again.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • May 21, 2018

    I had a great experience. My sales person , Richard Song was amazing. I would recommend him to all my friend He took care of all my questions and worked... really hard to work with me in the price of the car!! And my daughter loves her “new” car!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael DeNardo

    Business Manager

    NOT RATED

  • 1.0 out of 5
    December 5, 2019

    Extremely disappointed with the customer service we received. My VW Tiguan was taken in today for service that we had prepaid for when I purchased the... car. The service was for 50k miles and my car was a little bit past 60k miles by the time it was taken in, however we were never told that the service expired and almost $400 had already been paid for the service, so I assumed there would be no issues. Well, when we got there the employee handling maintess lecturing was not understanding and adamant about how the car should’ve came in sooner and they refused to do the service. Additionally, they suggested we should pay another almost $400 for the 60k service, despite the fact that they were refusing to do the service we already paid for, just because the miles were slightly over what they should’ve been. They did not give us the money back for the service they wouldn’t give us, and they made us pay $89 for just an oil change. The prepaid service plan was sold to us by the salesperson there when we bought our car who to be fair was very nice, knowledgeable, and helpful, but they never informed us that we would not be able to get the service we paid for if we didn’t come within a certain mileage. It’s not as if I was at 80k miles, I was only slightly over, and even if I was way over I still paid for a service and expected they would at least be kind about the situation. It appears as though the sales people earn commissions on selling these plans. Management spoke to us very rudely and in a completely unprofessional manner, lecturing at us about the service. The manager said since VW would not pay the dealership back for doing the service we already paid for, that they would not do it. I had a good experience buying my car from this dealership, so I am extremely upset about the way we were treated and how Joe Heidt VW employees handled the situation. I do not recommend coming here to purchase a car or have service done. It’s absurd that they would not give us a service that they sold to us and we paid for, and then suggest we pay again, on top or speaking down on us and never informing us about their deadline. It felt to me that I was being ripped off and that they don’t care about anything except your money.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    December 5, 2019

    Extremely disappointed with the customer service we received. My VW Tiguan was taken in today for service that we had prepaid for when I purchased the... car. The service was for 50k miles and my car was a little bit past 60k miles by the time it was taken in, however we were never told that the service expired and almost $400 had already been paid for the service, so I assumed there would be no issues. Well, when we got there the employee handling maintess lecturing was not understanding and adamant about how the car should've came in sooner and they refused to do the service. Additionally, they suggested we should pay another almost $400 for the 60k service, despite the fact that they were refusing to do the service we already paid for, just because the miles were slightly over what they should've been. They did not give us the money back for the service they wouldn't give us, and they made us pay $89 for just an oil change. The prepaid service plan was sold to us by the salesperson there when we bought our car who to be fair was very nice, knowledgeable, and helpful, but they never informed us that we would not be able to get the service we paid for if we didn't come within a certain mileage. It's not as if I was at 80k miles, I was only slightly over, and even if I was way over I still paid for a service and expected they would at least be kind about the situation. It appears as though the sales people earn commissions on selling these plans. Management spoke to us very rudely and in a completely unprofessional manner, lecturing at us about the service. The manager said since VW would not pay the dealership back for doing the service we already paid for, that they would not do it. I had a good experience buying my car from this dealership, so I am extremely upset about the way we were treated and how Joe Heidt VW employees handled the situation. I do not recommend coming here to purchase a car or have service done. It's absurd that they would not give us a service that they sold to us and we paid for, and then suggest we pay again, on top or speaking down on us and never informing us about their deadline. It felt to me that I was being ripped off and that they don't care about anything except your money.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2019

    Stephen Kennedy was so helpful and knowledgeable! The best! I needed lots of information and Stephen provided it all. Seamless transaction! Buying anything... should be half as easy.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Stephen Kennedy

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    May 10, 2019

    I've been to several VW locations and this place might be my favorite! This dealership was top notch! Dylan was great. I was able to leave Joe Heidt Volkswagen... feeling like I was not just another random sale for them. He were personable, friendly and treated me with respect. Dylan took the time to give me all of my options and was never pushy. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting my phone to the car. He was so helpful from start to finish. He went above and beyond and made the whole process a lot easier. I couldn't recommend the dealership and him more!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dylan Murphy

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    April 29, 2019

    They took advantage of us, and now we ended up paying for their mistakes. Very unprofessional. Salesperson lied to our face, that he never heard anything... from us. After signing the deal they don't care about you anymore. Will never lease a car from joe heidt vw.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Dylan Murphy

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    December 27, 2018

    I wouldn't recommend their certified preowned cars. I purchased a passat from them and when we took it to be inspected we were told it barely passed inspection... and needed new tires. Had I known that the car needed new tires I would not have purchased it! The inspection station said it was below the requirement for certified cars and said in all his years in the inspection business he has never seen a certified preowned with tires with that little tread and was surprised they even let it off the lot that way. I should have know not to put any stock into their preowned BS when I had to have them change the windshield wipers that were supposedly changed also. Lesson learned, don't trust ANY used car salesman even if it's at a dealer. I will never purchased a car from them again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    2 people out of 2 found this review helpful. Did you?

    Worked with:
    Chase Heidt

    Sales Manager

    NOT RATED

  • 1.0 out of 5
    November 24, 2018

    Bought two cars from this place. David and Nick are great. Loved it until problem occurred. I'm so disappointed. Had to tow the car twice because the control... light Low Oil Pressure came on, and I was tool that it was because there was o low oil level, which is not true. I need to have extra oil with me, but it the same control light comes on, it's not save to drive the car has 39,000 mil and the problem was because it was due for 40000 service which they charged me for $700. Scared to go out of town at this point. Have to have it checked privately to see what's causing it. Never got follow up call or email for service eval.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Nick Kobryn

    Sales

    NOT RATED

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