BMW of Ramsey

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
3189 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 23, 2019

    I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer... service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Sure, I had a few ideas before walking in, but honestly didn’t have a set car in mind when actually walking in. My Client Advisor, Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Cold Weather Package, Black and most important for me, NO LEATHER, as I am Vegan. She asked if we liked what was out on the floor a few steps away...a black 2 Series, Coupe. Then suggested we go check it out while she do some searching in her database. Low and behold, mere minutes later, she comes back announcing that she had the exact car with every single one of my "must haves" in one of their lots! It even came equipped with that SensaTec interior material, just like the 5 Series I just turned in. So if you can imagine, I was ecstatic! It was meant to be! My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond of just "helping" you. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, knows her cars, and overall is just a CLASS ACT. I was very fortunate to have been placed with her after my former Advisor had retired. I wouldn’t want to do business with anyone else...both my husband and I agree, she’s just so warm and genuine. No shticks here! Again, it’s the divine customer service that has kept me coming back after 16 or so years. I can’t end this review without mentioning the other 3 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was another very helpful young man whom actually assisted me with the learning the updated technology of the car. His name escapes me, but he was professional in every way as well. Lastly, there's Rob - in the Insurance and Finance area, my very last stop before leaving. He’s a brand new addition to this dealership and an absolute pleasure to deal with! He was so informative and personable, and spoke in great detail about the bundles to be offered. I never took advantage of this before, but after speaking with him, thought it would help with my own peace of mind to add in a bundle. I sure was glad I got the bundle I did! Thank you Rob for your recommendation. Thank you Lori for being you and adding that special and most unique touch to the experience...you truly are an asset to this location. The epitome of how a Client Advisor should be. Platinum Status - well deserved. Thank you BMW of Ramsey for having and keeping people like this on your team. You sell a high end car, and you have a beautiful dealership, with that being said, you should also have people that represent both as such. A successful business requires maximum team effort. I can assure you that you've proven this time and time again...!

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    Shopped for a new car
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    Dealer Response

    This is such an incredible review! I can't tell you enough how much I appreciate the level of detail in your feedback. Not only are we proud to be you...r BMW dealership of choice, we love that you mentioned our specific team members and how they have supported you in visits both past and present. This is exactly the type of feedback we hope to hear from our customers! Enjoy that beautiful BMW 2 Series - we'll be here when you need us!

  • 5.0 out of 5
    November 22, 2019

    I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer... service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Didn’t have a set car in mind when walking in, but Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Black and NO LEATHER, as I am Vegan. The last one also came equipped with the sensatec (I believe that’s what it’s called?) Low and behold, she had this exact car in one of their lots! It was meant to be! My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, which I DO NOT LIKE. I was very fortunate to have been placed with her after my former advisor had retired. I wouldn’t want to do business with anyone else...she’s just so warm and genuine. No schticks here! Again, it’s the customer service that has kept me coming back after 16 or so years. I can’t end this review without mentioning to the other 2 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was Rob - in the Insurance area, my last stop before leaving. He’s a new addition to this dealership and a pleasure to deal with as well! He was so informative and spoke I great detail about the bundles to be offered. I never took advantage of this before, and thought it would help with peace of mind. I sure was glad I got the bundle I did! Thank you Rob for your recommendation. Thank you Lori for being you and adding that special and most unique touch to the experience...

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    Shopped for a new car
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    Dealer Response

    This is such an incredible review! I can't tell you enough how much I appreciate the level of detail in your feedback. Not only are we proud to be you...r BMW dealership of choice, we love that you mentioned our specific team members and how they have supported you in visits both past and present. This is exactly the type of feedback we hope to hear from our customers! Enjoy that beautiful BMW 2 Series - we'll be here when you need us!

  • November 14, 2017

    I have been shopping around for a used car and I decided to take a look at Prestige BMW in Ramsey. When arriving at the dealership I was approached to... show acknowledgement I was there, but was not pressured at all. After looking around I was helped by Steven M. He was very knowledgeable with all the cars I was asking him about I was very surprised. I haven't made a decision on which car I will buy just yet, but I will definitely come back and ask for Steven M. since he was able to help me with anything I had a question about.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 27, 2019

    Had a quick and painless buying experience. Lori was extremely knowledgeable and pleasant to work with. I would highly recommend her to anyone looking... to purchase a BMW

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    It's wonderful to hear that Lori made it easy for you to get into your new ride, congratulations! We appreciate you stopping by to recommend her and B...MW of Ramsey. Hope to see you for your first oil change.

  • 5.0 out of 5
    August 17, 2019

    This was my first lease in BMW. Lori Asserson was best salesperson I ever dealt with. She was very nice and helpful. I will definitely recommend her to... my friends and family.

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    Shopped for a new car
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    Dealer Response

    For you to say that Lori was the best salesperson you've worked with makes our day! Thank you so much for recommending her to your friends and family.... We hope that you love your new car.

  • 5.0 out of 5
    July 30, 2019

    Picked up my new Mediterranean Blue BMW 330 a few weeks ago… love the car! It’s the third 3-Series I’ve leased through Lori Asserson @ Prestige BMW... because of the excellent/high level service. In the case of the first two leases… my office was nearby Ramsey. Now I’m about 100 miles away in Ocean County. After giving Lori the deposit/monthly lease guidelines established by my company she circled back right away with some choices. A few days later I drove up to Ramsey, turned in my current leased car, Rob in financial services had all the docs ready for signature as the new car was being set up for the trip back home. Experience was perfect... hassle-free and quick. JT Tracy

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    JT - It makes our day to hear that you're enjoying your new car! We especially love that you can depend on Lori for a five-star leasing experience. Al...l of us at BMW of Ramsey are grateful for your repeat business as well as your positive feedback. We look forward to working with you for years to come.

  • 5.0 out of 5
    July 26, 2019

    Bought my 4th BMW last week. Worked with Lori Asserson, she is the only sales person I will work with. She is absolutely the best sales person. Makes... the process very easy and does not BS. I would highly recommend going to Ramsey BMW and use Lori to get your BMW.

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    Dealer Response

    What a fantastic review, Brian! We are so glad that you can depend on Lori to deliver a great buying experience, every time. Thank you for your repeat... business!

  • 5.0 out of 5
    June 29, 2019

    this is my third leased BMW with lori asserson. i've leased bmw's at other dealers in the past, but am glad lori was recommended to me by a close friend.... she is very personable, knowledgeable, professional and makes the whole process a comfortable and pleasant experience. she she knows her stuff and knows what i like. she didn't have the model with my preferred specs in their dealership, but she found what i wanted on an incoming shipment. i probably complicated the process by waiting almost to the end of my current lease, but she got it for me just in time, as promised. there are many bmw dealerships closer to where i live, but i wouldn't go anywhere else. all of the staff are very friendly and accommodating. overall, a wonderful experience and i highly recommend lori and BMW of Ramsey!!

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    Dealer Response

    Leonard - Thank you for taking the drive out to visit us at BMW of Ramsey! We are so glad that you can depend on Lori and our team for professional se...rvice, every time. We really appreciate your many kind words and look forward to our continued relationship.

  • 5.0 out of 5
    June 26, 2019

    I just leased a new 2020 BMW M4 through BMW of Ramsey. This is my second M4 going through this dealership. Both times I had the pleasure of working with... Lori Asserson. Lori is amazing – knowledgeable and professional with the customer’s best interest in mind. She worked with me through the custom ordering of my car, keeping me up-to-date on its status, and quickly responded to any and all questions and requests that I had. I will definitely go back to Lori for my next BMW, and I recommend her highly!

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    Shopped for a new car
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    Dealer Response

    Thank you so much, Mike! We are delighted to read your review and to hear that you enjoyed working with Lori for a second lease. It's wonderful that s...he makes the ordering process simple and keeps you updated along the way. Safe driving in your new 2020 BMW M4!

  • 5.0 out of 5
    June 25, 2019

    Lori was absolutely excellent. She made the process not only tolerable, but enjoyable. Her no-nonsense approach was refreshing, and I ultimately ended... up with exactly what I desired. Rob DiDomenico was similarly helpful and made the process as painless as possible.

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    Dealer Response

    There is nothing we love more than hearing that our customers are enjoying their time with us at BMW of Ramsey! Thank you so much for the many kind wo...rds about Lori and Rob. We hope that you continue to enjoy your new car!

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