BMW of Ramsey

DISHONEST!! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.

Bought a used car, drove the car off the lot and within 5 miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.

I know most people don't go to this dealership to buy a used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!

BMW of Ramsey went “above and beyond” to EXCEED my expectations! My transaction involved 3 Managers, my Sales Consultant and a Delivery Specialist/“Genius”. I was THRILLED!

They were initially very responsive However their sales department not so much. Could not make a deal.

Dealership told me I could not test drive the used vehicle i was interested in, but I could visit the dealership to discuss and review the price of a $95,000 car. I explained to them that I would be traveling a far distance, but they did not respond to me when I expressed my concerns.

please steer clear of this dealer …. family warned me of their practices BUT I DID NOT LISTEN shady shady IF SLIME BALL SALES and THIEVING MANAGEMENT could cover half the story you are dealing with liars and thieves just like highway used car sellers !!!!

Shout out to DWAYNE, the best salesguy that I've met so far. Likable, seemingly honest. Hope we can get together on price

My experience at BMW of Ramsey was absolutely horrendous. The client advisor Damion Lawrence and his manager Tim were both disrespectful and dishonest. The price of the vehicle shown on their website clearly states that it includes all charges and fees except tax, title, registration, and document fee of $899. When the price was presented to me after the test drive, it included thousands of dollars in extra fees and add-ons that came out of nowhere. When questioned about the charges, rather than providing a rational response, I was given hostility and excuses. I was told that I just didn't understand how the car industry works and that this is just how it's done. Their positive google reviews are in no way representative of my time at BMW of Ramsey. Stay away!

I am having a difficult time understanding how this dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the text system set up. There is no clear procedure after they take your car. You walk into a large space with people mundanely typing and shuffling papers. There is no sense of welcome or eagerness to help. Approaching any agent appears as if you're interrupting them. This has been a consistent problem. But, I can't mention it in reviews after service because it will adversely impact the agent- when in reality, this is a dealership and frankly, a culture problem within service. My repair was not conducted on site because it was insurance related, so my car needed to be brought elsewhere. This was never disclosed to me. Communication about the process was subpar. Phone calls went unanswered and so did the "text system" with the body shop. The leasing process feels pressure filled- Dwayne in particular seemed more concerned about the sale then the customer. I've had 2 leases through them, My first advisor, Lori, left the dealership, but I decided to stay for another lease. I guess it was out of pure hope things would be just as professional and easy.... the joke's on me. My lease is now up and I'll be going to another dealership for my next BMW lease. Beware folks, you're leasing or buying a high end product. You deserve high end service, respect, and to be heard and felt welcome and comfortable with the investment you're about to make. In my summation, this dealership which once was a pinnacle, has seem to have lost it's way.