Reviews
I almost purchased a vehicle from BMW of Ramsay, and even
I almost purchased a vehicle from BMW of Ramsay, and even though I did not, it was still a great experience. Frances, my sales rep, was great. Frances sat with me and we narrowed down myriad options into three discrete choices. Frances was response with texts, and let me take as much time as I wanted in viewing cars.
I almost purchased a vehicle from BMW of Ramsay, and even
I almost purchased a vehicle from BMW of Ramsay, and even though I did not, it was still a great experience. Frances, my sales rep, was great. Frances sat with me and we narrowed down myriad options into three discrete choices. Frances was response with texts, and let me take as much time as I wanted in viewing cars.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chris, it is great to know that Frances provided you with a wonderful experience here at BMW of Ramsey! Thank you for taking the time to share this experience with us and we hope to work with you again in the future.
Amazing experience with Nikolas!
Amazing experience with Nikolas! My car was towed with a blowout (on a runflat) crazy! He called me sent me the video gave me suggestions and seemed very genuine. The pricing was fair and the tire was in stock! Ask for Nikolas the service writer!
Amazing experience with Nikolas!
Amazing experience with Nikolas! My car was towed with a blowout (on a runflat) crazy! He called me sent me the video gave me suggestions and seemed very genuine. The pricing was fair and the tire was in stock! Ask for Nikolas the service writer!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at BMW of Ramsey! We're glad to hear that Nikolas provided genuine and helpful service during a stressful situation. We appreciate the recommendation, and we're here if you need anything else!
DISHONEST!
DISHONEST!! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.
DISHONEST!
DISHONEST!! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, It's concerning to hear about your experience with the pricing and fees. We strive for transparency in our dealings, so it's disappointing that we fell short here. Your feedback is important, and we'd like to address this issue directly if you're open to it. Please feel free to reach out at your convenience. Thank you, David Abbe General Sales Manager 844-265-1283
Bought a used car, drove the car off the lot and within 5
Bought a used car, drove the car off the lot and within 5 miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.
Bought a used car, drove the car off the lot and within 5
Bought a used car, drove the car off the lot and within 5 miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I'm truly sorry to hear about your experience with the car and the lack of communication regarding repairs. This is not how we aim to treat our customers, especially when reliable transportation is so crucial. I would like to help resolve this situation for you as soon as possible, so please reach out at your earliest convenience. Thank you, Jim Crowe Service Manager 551-777-5590
I know most people don't go to this dealership to buy a
I know most people don't go to this dealership to buy a used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!
I know most people don't go to this dealership to buy a
I know most people don't go to this dealership to buy a used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Rachel, I'm sorry to hear about the delay with your trade-in check. This isn't the experience we want for our customers and I apologize for any inconvenience caused. Please reach out so we can resolve this issue promptly. Thank you, David Abbe General Sales Manager 844-265-1283
Hi, I wanted to update my assessment. I called the dealership and though the information above (David Abbe) was no longer valid, I was contacted by the current manager. He was extremely professional, explained what happened--paperwork lost--and offered to up the amount of my trade-in substantially. I received a check promptly. So, thank you!
BMW of Ramsey went “above and beyond” to EXCEED my
BMW of Ramsey went “above and beyond” to EXCEED my expectations! My transaction involved 3 Managers, my Sales Consultant and a Delivery Specialist/“Genius”. I was THRILLED!
BMW of Ramsey went “above and beyond” to EXCEED my
BMW of Ramsey went “above and beyond” to EXCEED my expectations! My transaction involved 3 Managers, my Sales Consultant and a Delivery Specialist/“Genius”. I was THRILLED!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They were initially very responsive However their sales
They were initially very responsive However their sales department not so much. Could not make a deal.
They were initially very responsive However their sales
They were initially very responsive However their sales department not so much. Could not make a deal.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealership told me I could not test drive the used
Dealership told me I could not test drive the used vehicle i was interested in, but I could visit the dealership to discuss and review the price of a $95,000 car. I explained to them that I would be traveling a far distance, but they did not respond to me when I expressed my concerns.
Dealership told me I could not test drive the used
Dealership told me I could not test drive the used vehicle i was interested in, but I could visit the dealership to discuss and review the price of a $95,000 car. I explained to them that I would be traveling a far distance, but they did not respond to me when I expressed my concerns.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
please steer clear of this dealer ….
please steer clear of this dealer …. family warned me of their practices BUT I DID NOT LISTEN shady shady IF SLIME BALL SALES and THIEVING MANAGEMENT could cover half the story you are dealing with liars and thieves just like highway used car sellers !!!!
please steer clear of this dealer ….
please steer clear of this dealer …. family warned me of their practices BUT I DID NOT LISTEN shady shady IF SLIME BALL SALES and THIEVING MANAGEMENT could cover half the story you are dealing with liars and thieves just like highway used car sellers !!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Shout out to DWAYNE, the best salesguy that I've met so
Shout out to DWAYNE, the best salesguy that I've met so far. Likable, seemingly honest. Hope we can get together on price
Shout out to DWAYNE, the best salesguy that I've met so
Shout out to DWAYNE, the best salesguy that I've met so far. Likable, seemingly honest. Hope we can get together on price
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase