BMW of Ramsey

I almost purchased a vehicle from BMW of Ramsay, and even though I did not, it was still a great experience. Frances, my sales rep, was great. Frances sat with me and we narrowed down myriad options into three discrete choices. Frances was response with texts, and let me take as much time as I wanted in viewing cars.

Amazing experience with Nikolas! My car was towed with a blowout (on a runflat) crazy! He called me sent me the video gave me suggestions and seemed very genuine. The pricing was fair and the tire was in stock! Ask for Nikolas the service writer!

DISHONEST!! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.

Bought a used car, drove the car off the lot and within 5 miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.

I know most people don't go to this dealership to buy a used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!

BMW of Ramsey went “above and beyond” to EXCEED my expectations! My transaction involved 3 Managers, my Sales Consultant and a Delivery Specialist/“Genius”. I was THRILLED!

They were initially very responsive However their sales department not so much. Could not make a deal.

Dealership told me I could not test drive the used vehicle i was interested in, but I could visit the dealership to discuss and review the price of a $95,000 car. I explained to them that I would be traveling a far distance, but they did not respond to me when I expressed my concerns.

please steer clear of this dealer …. family warned me of their practices BUT I DID NOT LISTEN shady shady IF SLIME BALL SALES and THIEVING MANAGEMENT could cover half the story you are dealing with liars and thieves just like highway used car sellers !!!!

Shout out to DWAYNE, the best salesguy that I've met so far. Likable, seemingly honest. Hope we can get together on price