Open Road Acura of Wayne

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
80 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    June 5, 2020

    I purchased a vehicle on Feb 15, 2020. My purchase contract charged me $125 to transfer my plates. I was told that this was an estimate and that I would... be reimbursed for the overcharge when the state charged the correct amount. Three people at the dealership all told me the same thing. The contract clearly stated that I would be reimbursed for the overcharge. The actual charge from the state was $4.50 not $125!!! I contacted several people at the dealership and they have refused to reimburse me for the overcharge. I am asking the state to investigate this dealer to find out why they are violating their own contract and stealing money from their customers. It is clear that the dealership does this to all of their customers on a regular basis. This is not a mistake, it is their normal despicable policy. DO NOT BUY FROM THIS DEALER...DO NOT TRUST THEM!!!!!!!!!!!!!!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 11, 2020

    Humberto Cruz is a good man... made the buying process easy . Never pushed me into a car. Made the buying process easy! Gave me a great service plan and... awesome service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 21, 2015

    I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have taken better... care of me. He was polite, caring & answered every question I had. I will be buying all my future Acura's at this dealership. The service department means more to a person then the car buying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2020

    Excellent service, friendly staff and great prices. They made the process very easy, fun and fast. If I have to get another vehicle definitely I'll go... back!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2019

    Open road Acura have the best customer service and the best finance team, Thank you Greag and Manny Anziani for the best experience buying a new vehicle

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2019

    Very Bad Customer Service and Car buying experience. They ruined new car buying experience. Experienced issues with finance team "Greg Della Penna" (they... messed it up and overcharged me by including handling and Destination fee of 990$ twice intentionally and did not provide me rebate that was promised even though I am qualified, they also convinced me to finance with Acura in-order to get rebate) tried to rectify issue with General manager, but GM was not willing to fix the issue and I received unprofessional responses. He mentioned that he wont be able to help now because I already wrote online review, that is most ridiculous response. I did try reaching out them before writing review but they failed to respond or rectify the issue after numerous attempts. There is disconnect between sales team and finance team. Overall very bad management

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    8 people out of 9 found this review helpful. Did you?
  • 1.0 out of 5
    March 16, 2019

    Do not go to this dealership!!!! They were supposed to pay off my trade in and still haven’t - 30 days past due!!!!!!!! They finally sent out a check but... then cancelled it !!!!! They are unresponsive and Scott Simon is the worst. Lies, then while sending in bouncing checks calling me looking for more money, because my accounts past due!!!! Payoffs only good for 10 days not 45 dude - never get a call back just the run around from the front desk. I’ve bought 3 Acura’s and 2 Honda’s and I’ve never had a problem!!!! Go to Acura Springfield over this dealership- run!!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    March 16, 2019

    Deceitful customer service. Has a set strategy of enticing a customer to come in by making promises over the phone and piling up surprise fees when you... come in. Anna Mae, a “business development” rep, confirmed a price for a new lease over the phone with me at least three times. I drive over an hour, just to have two managers – Freddy Bracamonte and Johanna Perez – surprise us by adding taxes and a DMV fee that Anna Mae had promised was already included. Anna Mae, meanwhile, had disappeared, apparently was “with a customer” and despite my repeated requests for her to come confirm our deal details, could not come. This was obviously a set tactic by Open Road Acura in Wayne to lure customers to come into the dealership and then pile up more fees on the agreed price. I will be lodging a complaint with the New Jersey Division of Consumer Affairs and the FTC’s Bureau of Consumer Protection.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    March 11, 2019

    I recently bought a used car from this dealership that had sticker price of about $15K but after nearly $2000 in dealership fees if was around $17500 just... for the car. What a scam. For a car that still has broken parts. Steer clear.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    February 26, 2019

    My pre-sales experience with OpenRoad was great. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walked... in the door. The finance manager Scott was great, he didn't upsell me on anything and I got the feeling that this was a white-glove, high-touch dealership. However the post-sales experience was horrible. First I asked the salesperson if they had both keyfobs, he said "yes", then after I closed I was handed one keyfob. These are expensive keyfobs which are over $200 for the device and another $200 to program. He said they would get it to me later in the week which was my mistake for accepting. Second there was the temp tags. One week before the expired (about 3 weeks after purchase) I still didn't have plates or registration. This is very unusual given every other car I have purchased I have the plates well within 14 days of closing. I called the dealership and spoke with the used car sales manager Adam and he assured me they were "working on it." Of course they weren't and of course I had to spend hours of valuable time chasing him both with emails and phone calls. I finally contacted a lawyer because the temp tags expired and the car was not legal to drive. Once I sought legal advice and advised Andy they sent me the plates which was 2 weeks after they expired. I still don't have a keyfob and am filing a claim in regards. Overall I odn't think that Adam or this dealership understands how luxury sales work and I don't think he is a good fit for a high-touch, white-glove, luxury business. I found that chasing him not only disrupted my work and time but he was very defensive and elusive. Who wants to do business with someone like that?

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
View More Reviews