DCH Paramus Honda

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4.9
(5,342 reviews)
Visit DCH Paramus Honda
Sales hours: 9:00am to 8:30pm
Service hours: 7:00am to 7:30pm
View all hours
Service Sales
Monday 7:00am–7:30pm 9:00am–8:30pm
Tuesday 7:00am–7:30pm 9:00am–8:30pm
Wednesday 7:00am–7:30pm 9:00am–8:30pm
Thursday 7:00am–7:30pm 9:00am–8:30pm
Friday 7:00am–6:00pm 9:00am–8:30pm
Saturday 7:30am–4:00pm 9:00am–7:30pm
Sunday Closed Closed
New (201) 645-1000 (201) 645-1000
Used (201) 645-1043 (201) 645-1043
Service (201) 645-1044 (201) 645-1044

Inventory

See all 298 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2008.
DCH Paramus Honda in Paramus NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

WE ARE NEW JERSEY'S #1 VOLUME HONDA DEALER!!!
New Jersey's #1 Volume Honda Dealer!!

Service center

Phone number (201) 645-1044

Service hours

Monday
7:00am–7:30pm
Tuesday
7:00am–7:30pm
Wednesday
7:00am–7:30pm
Thursday
7:00am–7:30pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Meet our employees

View all 58 employees View less employees

Reviews

4.9
(5,342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Paramus Honda from DealerRater.

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5.0

My rep Alex was very helpful and informative.

My rep Alex was very helpful and informative. We are repeat customers and have owned Hondas and leased them for years

5.0

Happy confident and so many many words to say what

Happy confident and so many many words to say what comfortable you feel making deal business with them

5.0

Alex was patient and so helpful in getting my grandmother

Alex was patient and so helpful in getting my grandmother a new car. Alex is an honest salesperson.

Dealer response

Thank you for the positive feedback regarding your recent experience with Alex!

5.0

John Tavarez the best !

Best dealership go to John Tavarez if you need a car ! He explain every thing clearly and honest sales person comparing to others sales person they are just there for the sales ! He in it for both :)

Dealer response

Thank you for the positive feedback regarding your recent experience with John!

5.0

They had the car in stock .

They had the car in stock .. very quick and easy process on the purchase .. Omari (salesperson) was great and got us out in no time with our new purchase

Dealer response

Benny, thank you for the excellent feedback! It's a pleasure to know Omari could assist you and provide you with such great service. We look forward to working with you again in the future!

5.0

New car purchase

I was in the market to purchase a new SUV. I heard a couple of months ago that the upcoming Honda Pilot was being redesigned for the next generation of the vehicle. Came to DCH Honda in Paramus to make the purchase. Everyone who helped me obtain the vehicle were friendly and very helpful. From the salesman, Manny to the financial gentleman John. Once all the paperwork was signed, Manny explained all the features that the vehicle provided. I had an overall excellent experience at DCH Honda in Paramus. I’d like to thank everyone at the dealership for their service and professionalism.

Dealer response

Thank you for the excellent five-star review! It sounds like our team went above and beyond to assist you and provide you with outstanding service. We truly appreciate your kind words and hope to see you again soon!

5.0

Recently came in looking for a new 2023 Pilot.

Recently came in looking for a new 2023 Pilot. Salesman Manny helped me obtain one. The service he provided was excellent. The financial advisor was friendly and answered all the questions I had. He was also thorough with explaining optional services that I could add to my vehicle.

Dealer response

Thank you for the positive feedback regarding your recent experience with Manny!

3.0

On 01/18/2023 I leased a car from DCH

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else.

Dealer response

Thank you for taking the time to provide your feedback, Angie. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.

1.0

Contacted the internet on used vehicle Got back to me

Contacted the internet on used vehicle Got back to me once Made an offer Never responded after several attempts Poor service Will let others know Terrible Guess they sell lots Don’t care

Dealer response

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.

Consumer response

Already lost my business Real shame

5.0

Great Service at Sales Department

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying.

Dealer response

Angie, thank you for the outstanding five-star review! It sounds like Kay and Jerrod went above and beyond to assist you and provide you with excellent service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

See all 5,342 reviews