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Mercedes-Benz of Paramus

(2,886 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Staff are good, very accommodating and Jhunie is the best

Staff are good, very accommodating and Jhunie is the best , she helped us to make it easier for us

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your kind remarks for our team. It's wonderful to hear that Jhunie was very helpful to you and you're pleased with everything. Thanks again.

Good service good people and perfect customer service in

Good service good people and perfect customer service in dealership of Paramus New Jersey. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's so nice to know that our team provided you with great customer service, and you're pleased with everything. Thank you!

Polite, professional, efficient .

Polite, professional, efficient . The in driveway service was such a great convenience and timesaver for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that our team is polite, professional and efficient. We're so glad to know that our driveway service was convenient and a real timesaver for you! Thanks.

The Mercedes dealer one of the best ever people they ar

The Mercedes dealer one of the best ever people they ar so helpful and understanding the situation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to know that our team was so helpful and understanding, and you're pleased with everything. Thank you!

Took me in the same day I called for a tire change.

Took me in the same day I called for a tire change. Very organized dealership. Friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're very glad to know that our team was really helpful with your needs, and you found everyone to be very organized and friendly!

Great service, very friendly staff, everything was done

Great service, very friendly staff, everything was done fast, all my issues resolved. Call easily recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. It's great to know that our service team is very friendly and you were pleased when all of your issues were resolved. Thanks for the terrific recommendation as well.

Customers are always primary in Paramus brunch crews.

Customers are always primary in Paramus brunch crews. Thank you for everything they do for customers

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your praise for our team, we really appreciate it.

Jose aponte helped me out he has the best service 100%

Jose aponte helped me out he has the best service 100% satisfied with the service experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Jose Aponte was helpful and he provided you with the best service experience. We'll look forward to helping you again with any future needs.

Excellent customer service and good service.

Excellent customer service and good service. They were able to assist me with all of my concerns in a fast mannerx

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your kind remarks. It's very nice to know that you appreciate our great customer service, and we also enjoy hearing that all of your concerns have been addressed promptly.

The at home service was fantastic.

The at home service was fantastic. Saves time and in the comfort of my own home. How can that be better??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very glad to know that you're pleased with everything and we'll look forward to helping you again with any future needs. Thanks!