Reviews
Write a reviewA bunch of scammers
This was the worst car buying experience I’ve ever had. They sold me a certified car that is an absolute lemon. I went to them to try and work something out and their manager Danny offered to pay me $10k less than what I owed on the car. They dont care about the customer and are greedy, lying scammers. It’s an absolute shame that these people are selling cars to hard working people. The have no moral compass and should be absolutely ashamed of themselves. I wouldn’t tell a person to get a free car from them. The owners of this dealership should be embarrassed their name is associated with how these people are doing business and treating their customers.
A bunch of scammers
This was the worst car buying experience I’ve ever had. They sold me a certified car that is an absolute lemon. I went to them to try and work something out and their manager Danny offered to pay me $10k less than what I owed on the car. They dont care about the customer and are greedy, lying scammers. It’s an absolute shame that these people are selling cars to hard working people. The have no moral compass and should be absolutely ashamed of themselves. I wouldn’t tell a person to get a free car from them. The owners of this dealership should be embarrassed their name is associated with how these people are doing business and treating their customers.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Mr. Campanella, I hope this message finds you well. I am writing in response to the review you submitted regarding the vehicle you purchased from our dealership a year and a half ago. We take customer satisfaction very seriously, and it is disheartening to hear that you are experiencing issues with your vehicle. First and foremost, I would like to apologize for any inconvenience or frustration this situation may have caused you. We understand that vehicle performance is of utmost importance, and we genuinely want to address your concerns to ensure your satisfaction. We kindly offered to bring your car in for a wheel alignment, as this is a common solution for addressing issues with a vehicle pulling to one side. However, we respect your decision to decline our offer. We would like to reiterate that our dealership is always committed to providing excellent service, and we are more than willing to work together to find a resolution that meets your needs. In order to assist you further, we kindly request that you provide us with more specific details regarding the issues you are facing with your vehicle. This will enable us to better understand the situation and explore potential solutions. Our dedicated service team is ready to assist you and ensure that your vehicle performs optimally. Furthermore, we would like to assure you that we value your feedback and take it seriously. We strive to continuously improve our services, and your comments will be valuable in helping us achieve that goal. We appreciate your willingness to communicate your concerns with us directly, and we genuinely hope to resolve this matter to your satisfaction. Once again, we apologize for any inconvenience caused and assure you that we are committed to addressing your concerns promptly and professionally. Please feel free to reach out to me at (7320 440-1219, should you wish to further discuss this matter. We look forward to the opportunity to work with you and find a mutually satisfactory resolution. Thank you for your understanding and patience. We value your business and are committed to ensuring your satisfaction. Warm regards, Laura Fluor, General Manager Circle BMW
List car for one price, but selling for 10k mor
I have no idea where all these great reviews are coming from. My experience was an utter waste of time. They had a car listed for 75k both here and on their website. Contracted them about this very specific car get a quote back for 10k more. Asked to reconfirm if we're talking about the same car, get "yes, There are very few of these cars available currently" Go back and forth on numbers, hit the question again: "Why do you have it listed for 75k if you're selling it for 85" "I'll take that up with management" Call them out on the bait and switch, get back a lecture on the "actual" definition of what bait and switch is... I guess everyone got their own opinions! Finally, hit up their site chat agent: "Is stock number XXX still available and what's the price?" Get "I'm sorry we took a deposit on this car this morning" Bait and switch? You can be the judge, but a total waste of time for sure!
List car for one price, but selling for 10k mor
I have no idea where all these great reviews are coming from. My experience was an utter waste of time. They had a car listed for 75k both here and on their website. Contracted them about this very specific car get a quote back for 10k more. Asked to reconfirm if we're talking about the same car, get "yes, There are very few of these cars available currently" Go back and forth on numbers, hit the question again: "Why do you have it listed for 75k if you're selling it for 85" "I'll take that up with management" Call them out on the bait and switch, get back a lecture on the "actual" definition of what bait and switch is... I guess everyone got their own opinions! Finally, hit up their site chat agent: "Is stock number XXX still available and what's the price?" Get "I'm sorry we took a deposit on this car this morning" Bait and switch? You can be the judge, but a total waste of time for sure!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, Unfortunately, we do not have enough inventory to satisfy demand. This is an issue throughout the automotive industry, as you may know. We have been here for over 40 years and have thousands of loyal clients who we need to prioritize. You provided a Boston address and there are dozens of BMW dealerships in closer proximity to you. Perhaps one of them has the vehicle available for less. M.S.R.P. is the manufacturer’s suggested price and is subject to market conditions. If you have ever received a discount on the purchase of a vehicle in the past, were you taking advantage of the dealer? I don’t think so. You were simply purchasing the vehicle for market price. Now the market has changed, and the vehicles are worth more. There is nothing unethical or immoral about a business making a profit. The market will eventually adjust, and we will continue to provide our clients with fair pricing and exemplary service. Best, Laura Fluor General Manager Circle BMW Phone (732)440-1219 laura.fluor@circlebmw.com
The best dealership around hands down!
Circle BMW is amazing! Dealt with Holman for years and they don't hold a candle to this firm - prices are great, cars are in spectacular condition, and you are treated with the utmost professionalism. They send over backwards to make you happy. After almost a year of owning my X3 from them (pre-owned) I have had ZERO issues with it - I have only done preventative maintenance on it to keep it running like new. BUY FROM THEM I'd you really want a BMW. You'll be so thrilled. Also, their service pricing is super competitive to an independent mechanic. Thank you Tom, Laura, and Carlos!
The best dealership around hands down!
Circle BMW is amazing! Dealt with Holman for years and they don't hold a candle to this firm - prices are great, cars are in spectacular condition, and you are treated with the utmost professionalism. They send over backwards to make you happy. After almost a year of owning my X3 from them (pre-owned) I have had ZERO issues with it - I have only done preventative maintenance on it to keep it running like new. BUY FROM THEM I'd you really want a BMW. You'll be so thrilled. Also, their service pricing is super competitive to an independent mechanic. Thank you Tom, Laura, and Carlos!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brent, we love reading fantastic reviews like yours and we are thrilled that Tom, Laura, and Carlos with our Sales and Service Team treat you with the utmost professionalism. We are certainly pleased that the preventative maintenance keeps your pre-owned X3 running like new. We strive to provide great pricing to all of our customers and we value your business with us at Circle BMW!
Outstanding dealership
I’ve leased many vehicles in my lifetime . Just ordered my 2nd BMW from Circle. Wish I had known about them when I had my 3 previous BMW leases because you can’t even compare this dealership to any other .Danny Wong is exceptional to deal with . He’s very knowledgeable and will help you find exactly what your looking for at the best price possible.He takes his time to explain everything to you. There is no need to ever shop elsewhere . There service department and all of the staff are outstanding. They go out of there way to make you feel completely satisfied . Thank you Circle I plan on being a lifetime customer.
Outstanding dealership
I’ve leased many vehicles in my lifetime . Just ordered my 2nd BMW from Circle. Wish I had known about them when I had my 3 previous BMW leases because you can’t even compare this dealership to any other .Danny Wong is exceptional to deal with . He’s very knowledgeable and will help you find exactly what your looking for at the best price possible.He takes his time to explain everything to you. There is no need to ever shop elsewhere . There service department and all of the staff are outstanding. They go out of there way to make you feel completely satisfied . Thank you Circle I plan on being a lifetime customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Staci, It delights us to hear that you found our Sales Department to be knowledgeable, helpful, and informative. Enjoy your purchase and we appreciate your kind words. Thank you for choosing Circle BMW and please know that you are always welcome here.
Great experience with Jim at Circle BMW
Jim Hirsch spent time with me to understand which model & options were right for me. Professional with a personal touch. Highly recommend Jim and Circle BMW.
Great experience with Jim at Circle BMW
Jim Hirsch spent time with me to understand which model & options were right for me. Professional with a personal touch. Highly recommend Jim and Circle BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, we appreciate you sharing your great review with us here at Circle BMW. We are so pleased to read that our Sales Team was able to help you pick out the perfect car.
Top tier service
I have always had a positive experience with Circle BMW, primarily in the service department. Today I had an exceptional service advisor Ray Wagner. He was absolutely too notch. Friendly, knowledgeable and extremely helpful. I would highly recommend Ray and the whole team at Circle BMW.
Top tier service
I have always had a positive experience with Circle BMW, primarily in the service department. Today I had an exceptional service advisor Ray Wagner. He was absolutely too notch. Friendly, knowledgeable and extremely helpful. I would highly recommend Ray and the whole team at Circle BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gabriel, thank you for the excellent feedback and recommendation. Ray is an amazing advisor and will appreciate your kind words. Let us know if there is anything else that you need. Have a wonderful day.
Great Car, Great Service!
We were looking for a second car and wanted a convertible. And fell in love with 4 series hard top. Lucky for us a 2019 was available - low mileage and good price. A big thanks to Ed Lebedinskiy and Carlos Lopez for making the process a pleasurable experience. Oh and can’t forget Hon Fung! Simply put - Circle BMW is the best.
Great Car, Great Service!
We were looking for a second car and wanted a convertible. And fell in love with 4 series hard top. Lucky for us a 2019 was available - low mileage and good price. A big thanks to Ed Lebedinskiy and Carlos Lopez for making the process a pleasurable experience. Oh and can’t forget Hon Fung! Simply put - Circle BMW is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your convertible, Carol. Ed and Carlos will be glad to know that you are satisfied with the outcome of your visit. Be sure to inform us of any future needs. Have a great day.
Pre-certified 2015 BMW 328i
Great buying experience from start to finish. No pressure. All questions answered. Vehicle features explained. I financed through BMW and the rate was great! Robert Cavalieri was great to deal with and I wouldn't hesitate to recommend him to my friends and family. I really felt like I got a great deal on my 328i and I will use Circle for all my service needs.
Pre-certified 2015 BMW 328i
Great buying experience from start to finish. No pressure. All questions answered. Vehicle features explained. I financed through BMW and the rate was great! Robert Cavalieri was great to deal with and I wouldn't hesitate to recommend him to my friends and family. I really felt like I got a great deal on my 328i and I will use Circle for all my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thank you so much for sharing your great buying experience! We are so happy to hear Robert provided you with exceptional service. It was truly a pleasure working with you. Let us know if there is anything else we can help you with.
Perfection in Car Sales
My third car from Circle BMW and the experience keeps getting better. Robert Cavalieri is the consummate professional who truly has your best interests in mind when he works your deal and sells you a car. He works harder for you than any other salesperson I have dealt with and bends over backwards to see that you’re happy when you drive away. The whole experience at Circle is real pleasure. I’m not likely to ever go anywhere else for a BMW!
Perfection in Car Sales
My third car from Circle BMW and the experience keeps getting better. Robert Cavalieri is the consummate professional who truly has your best interests in mind when he works your deal and sells you a car. He works harder for you than any other salesperson I have dealt with and bends over backwards to see that you’re happy when you drive away. The whole experience at Circle is real pleasure. I’m not likely to ever go anywhere else for a BMW!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review! We love knowing that you've purchased three cars from us and enjoy your time spent at our dealership. We strive to always provide exceptional customer service, so it's great to know that Robert exceeded your expectations. Please reach out to us if there is anything else we can do for you!
Knowledge and pleasure
From the sales process through the service side, its always a pleasure doing business with Circle! Robert Cavalieri is a very knowledgeable adviser. He works hard to insure a pleasant experience and best price. Bob Datri in service is the best! Justin is very knowledgeable from the product side.
Knowledge and pleasure
From the sales process through the service side, its always a pleasure doing business with Circle! Robert Cavalieri is a very knowledgeable adviser. He works hard to insure a pleasant experience and best price. Bob Datri in service is the best! Justin is very knowledgeable from the product side.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review! We are so glad that you have had wonderful experiences with our sales and service teams. Please let us know if we can do anything else for you!