Circle Hyundai

**Disappointing Service Department Experience — Warranty Concerns** My October 27, 2026, service visit to Circle Hyundai was extremely disappointing. I own a 2026 Hyundai IONIQ 9 with approximately 6,025 miles. I scheduled service to address multiple intermittent warnings and a documented charging-related fault. Upon arrival, I was informed of the dealership's policy requiring authorization for a $200 diagnostic fee per concern if the issue could not be reproduced or identified. For a vehicle under factory warranty, I find this policy particularly troubling. Intermittent electronic faults can be difficult to reproduce, and customers should not feel financially discouraged from reporting potentially legitimate defects. I declined the proposed charges and left without diagnostic testing. The resulting repair order described my decision as declining diagnostic service, without documenting the actual concerns that brought me to the dealership. I am pursuing this through Hyundai Motor America and hope the dealership reconsiders how it handles intermittent warranty complaints. Based on this experience, I cannot recommend Circle Hyundai's service department.

Stay away from Hyundai unless you lease. Their car engines will die around 100k when the warranty is over and they do not stand by their vehicles. It is not normal for engines to burn 2.5 quarts of oil in 1k miles (do your research and you will find their engines are notorious for this issue). They blame your maintenance of the engine (sludge buildup) even though they show you pictures of the engine being spotless from regular oil changes. You may be paying cheaper for a Hyundai but hey you get what you pay for. Pay a little more and get a car that will last. Dont buy these paper weights. Their own employees even tell you this is why they dont buy a Hyundai. If that doesnt deter you then hey enjoy the car for the short time you may own it!

Stay away from EV vehicles from this dealership. 3,500 miles on my 2026 IONIC which has been in the shop for two months and still no timetable for a new battery. They’ll pass you on to corporate and your own your own. Check out the battery problems they are not correcting before buying a LEMON.

Andrew Feldman was extremely helpful throughout the entire car-buying process . He took the time to understand my needs and preferences and made sure to consider everything I was looking for in a vehicle. He was patient, knowledgeable, and took the time to answer all of my questions thoroughly. I truly appreciate his professionalism and dedication to making the experience as smooth and comfortable as possible. I would highly recommend Andrew to anyone looking to purchase a vehicle.

My buying experience here was exceptional due to Haley MacKenzie, not only did she help me with financing and paperwork, she went above and beyond, when my registration and plates were not available before my temp tags were expiring. She also managed to get the wipers replaced for me, because the first rain we had was after purchase the wipers weren't that great. She is one top notch employee! Thank you so much Haley!

Great service easy to schedule appointment for service online was taken right in and helped by Raul. Was able to utilize shuttle service back home and Robbie was a top notch driver very highly recommend this dealership will surely return.

Impossible to work with for out of state sale. Won’t ship, won’t take a deposit. I’d have to sell my current vehicle then fly down there and they might sell it out from under me during that process. When I mentioned this isn’t an unusual request and I have never had an issue buying a car from other out of state dealers they told me to go shop somewhere else then. Glad I got the attitude up front, I imagine it would have been a nightmare sales process.

My experience with Circle Hyundai has been very positive. The salesperson I have been dealing with for the last year or so (Mona) has been excellent. She has gone out of her way to ensure my complete satisfaction. She has always been there to assist me with any issue I may encounter. Always returns my calls or emails in a very timely fashion. Would recommend this dealership to anyone looking to purchase a Hyundai vehicle.

They didn't answer the questions asked of them or seem like they wanted to close an easy cash only deal quickly. I talked with three people including the sales manager and none of them seemed like they wanted to close the deal. The biggest obstacle was whether they would deliver the car or have it delivered 103 miles away or not.

had set up an appointment at two o'clock to see the vehicle, no one there to help me when i arrived, so went out and look at vehicle in parking lot, still no agent to assist, went back in to building and had to approach three different people before they would assign one to help us and then we were told the vehicle was sold wholesale and it wasn't available. Not a good customer service rating from me on this place.