DCH Kay Honda

I repeatedly have problems with this service department rotating my tires. On one visit I mentioned to my service advisor that I wanted a rim checked by a mechanic that had an excessive number of balance weights on it. I showed her which rim it was on the vehicle. (Rear driver side.) She advised me later that the tech looked and stated that the rim was fine. When I went to get in my vehicle there was motor oil smeared on my center arm rest and driver side door. I walked back in and asked the service advisor for paper towels so I could clean it up. She walked back out to my vehicle and started cleaning it herself… as she was cleaning the motor oil I alerted her by pointing to the odd rim that was still in the same location. Therefore the rims weren’t rotated during my service. She offered to bring the vehicle back in to have the tires rotated and out of frustration I declined. My next visit was without a problem. Vehicle was in for service and also a slow leaking tire. Odd rim was moved from the rear driver side to the front passenger side during that service. Upon this service I mentioned that the odd rim was on the top right of the vehicle. When my vehicle was delivered to me I checked my vehicle again. The odd rim was STILL on the top right of my vehicle. I went back in to alert the service advisor. She assured me that the tires were rotated. I again reiterated to her that I indicated upon right up which location the odd rim was in… the rim was still in the same location that I stated upon write up. I then walked back outside… took pictures of the odd rim… immediately emailed it to the service advisor and left frustrated once again! I never received a reply or phone call about the email which was sent.

We have an older Odyssey that needs TLC and Anthony, Joe (Service Advisor), and DCH has been providing that for us. Thanks so much for taking care of us.

Dealing with DCH Honda was one of the worst experiences I have ever had with customer service. Tiffany was obnoxious, abusive and even threatening. The used car salesman was extremely rude as well. NEVER should anyone ever go there.

Can’t give a low enough rating.. Changed a 10 month old battery without my knowledge or permission. Battery was perfectly fine. Did not perform a necessary safety update and instead recommended $9000 in work. Axel broke which is the same issue with 2013 Accords but no discount or recall.

Free oil change since I purchased cert used car from them. The service was fast and the waiting room clean. I would definitely return.

Eric and his team was amazing. They take care of us very quickly . Eric was friendly and very helpful. Thank you guys

I came in for an oil change and was expecting some suggestions for repairs I wanted done. Joe did not come to inform me about the recommended repairs in the waiting room (a norm from previous service visits). I left with a check engine light on and no recommendations. I was aware of a muffler issue and he did not inform me ahead of time for me to consider or approve repairs until I was at the cashier’s desk. I was very disappointed with his service. This was a terrible experience from Honda. To add insult to injury I found a flat tire when I got to my car. I’m very disappointed and expected better customer relations from Honda.

Tiffany is an outstanding employee. I had a service problem, and Tiffany fit me into her schedule and helped to respond to the problem. Great customer service!!@

Mel listened to me and genuinely answered my question. I trusted the vibe! I will be back to follow up with my needs! He definitely prove not all sales guys are crooks!

DHC Kay in Eatontown was great! I went in needing to buy a car and the sales and service staff were top notch. I left there with everything I wanted which was a lot. Price out the door, interest rate and monthly payment with really no haggling. DHC Kay has earned a new family's business. Would definitely be my first choice when we are in the market again. Sales Consultant Scott Durso and Service Advisor William Carp were absolutely great! Thank you!