DCH Kay Honda

The service was very friendly and punctual with high quality. I hope that I won’t have to come in case of any problems, but if God forbid something does happen, I know that I will always find real help and support. Thank you you very much again!

I have had a very disappointing experience since I purchased my used Honda Ridgeline from DCH Kay Honda. Since I have purchased it, the car has spent more weekends in Honda dealership repair shops than at my house due to issues that popped up the week after I drove it off the lot. There was an issue with one window not opening, and now another dealership service department has confirmed that the entire steering column assembly has to be replaced even though the car has < 36,000 miles. There is still an unresolved issue of creaking noise from the rear windshield that they are unable to figure out. The truck also came missing multiple tie downs in the bed and I had to negotiate with a sales manager to get him to send me the missing parts. His solution was to take off the parts from another pre-owned Ridgeline for sale on their lot, instead of just ordering me new ones! So now, whichever customer purchases that other truck will also have missing parts. I am not sure what kind of inspection they do when preparing pre-owned cars for sale, or if they temporarily patch issues for selling, but my advice is to stay away. This is not a good place to purchase a pre-owned vehicle!

Good customer service and quick process of purchasing my new vehicle. Overall a good experience and nice staff.

The team understood our issue and took care of us! That sums it up - thanks

Professional, efficient and knowledgeable staff, good inventory. Very responsive to questions, flexible buying options, accessible website.

Everyone, especially Eric Morgenstern, was professional and wonderful to work with. Eric was knowledgeable and made the whole buying process seamless.. I love my new Honda CRV.

Very helpful, as always. Always appreciate the attention. And effort that our service guide, Micky, gives us.

Hi William, I had indicated at the time of my visit that I forgot coupons for yesterday's service on my vehicle. Would it be possible to receive the discount retroactively. Please advise. Thanks

I have been getting my vehicle to service here even though I live an hour away and there are other Honda Service center near me. This is first time I experienced discrimination. Mike was the advisor. He showed attitude from the time we entered. We ignored that gave the vehicle for service and as had requested earlier as confirmed asked for the loaner. He without even checking he said we do not give any loaners that’s against our policy. Which is far from true. When showed the email confirmation about loaner he made faces and gave the loaner. We completely felt that he has racists because he treated the people behind us completely different. We still ignored that. When asked will the vehicle be done today? He replied I better get my loaner back today. I was shocked at this. Yet again ignored. He calls back stating that the vehicle was ready. When checked there were messages about the critical services required for the car. He never discussed that neither he had vehicle properly inspected. I had to let him know about the as basic as wipers not working and needed to be replaced. I required manager to be called back and the staff there starts calling me that I am the Sr.Advisor and manager cannot speak. Unless compelled that I will only speak to the manager and I am recording none were agreeing to transfer. Somehow a person named Ken called he is was so defensive that he is Mike wouldn’t do that and all. Even though he offered 10% discount which most of the coupons were offering he is like i am doing a favor which is not the case as some coupons would have anyways given me. I am so appalled by this racist behavior by Mike and Defensive behavior by Ken I am certainly not coming here again.

Everybody is nice at this Dealer, friendly, helpful, and polite The girl who called me the next day said that I could ask for my car to be washed. Next time I come in, which makes it even better thank you.