DCH Kay Honda

Reason given for my issue makes no sense at all wasted 2 hours at dealership

Communication between sales and service or parts was missing something. Sales kept going back to parts or service and told me someone from parts or service would call me. No one ever did. It took nearly 45 days from the time I picked up my new Ridgeline to the day I finally got my tonneau cover installed. Once I was connected to Tiffany she resolved the whole issue within one day. My experience on the day of service was perfect. I mistakenly arrived a day earlier and they fit me in anyway!. Then it was done in a little over 1 hr (much quicker than I thought it would be). I found your waiting area to be very comfortable and quiet so I could get some work done. Also, the charge was below what I thought it would be. Fantastic experience on the day of service. Everyone was very nice.

I hate to leave negative reviews, but I am doing this for the greater good. I bought a new Honda CRV in July '26 and the sales/financing process was superior. Scott Durso who sold me my car was very knowledgeable, professional, and not pushy. He found me the exact car I wanted at the right price. Highly recommend! The service department was an entirely different experience. I have always been one to use dealerships for service and my first experience with Honda Eatontown in August was horrific. The service agent did not answer any of my questions, lost a loose inside car piece that I gave him to be fixed and did nothing to rectify the problem but blame others, and was downright offensive. To add insult to injury, he texted me after my service appointment indicating that I may be receiving an American Honda Survey and asked me to please fill it out and I quote "Please keep in mind EXCELLENT is the only grade to pass me, hopefully you can do this for me." Anyone who has to ask for a review of themselves and tell you how to rate them is not a professional in my opinion. I decided to give the servicing department another chance and met with Tiffany on another day shortly thereafter. She went over and above to answer all of my questions and locate the missing car piece. Tiffany was extremely knowledgeable, professional, and truly concerned with turning the ship around which she did. Thank you Tiffany for all of your help, it was greatly appreciated! My rating for the sales department *****. My rating for the service department before Tiffany *. My rating for the service department after Tiffany *****.

I explained my issue. I dropped the car off. It was fixed for a reasonable price.

Always feel welcome everyone is always friendly. Tiffany has been my service tech she is always friendly and accommodating.

I have been with your dealership for many years and I have always been very pleased.

Open app Your location   DCH Kay Honda Just bought our 4th car from Kay Honda, they never disappoint with price or service. We travel one hour from home and bypass multiple Honda dealers to get to Kay Honda. Never pressured and they do their best to meet on middle ground. Macey Mc Allister was wonderful, efficient and got us out with a new CRV that just came off the truck in 2 hours. She was very respectful of needing handicap accomodations for the test drive, never making us feel it was an inconvenience or making look like anything out of the ordinary day. I would recommend her 100% as your sales person, I would ask for her again.

Open app Your location   DCH Kay Honda Just bought our 4th car from Kay Honda, they never disappoint with price or service. We travel one hour from home and bypass multiple Honda dealers to get to Kay Honda. Never pressured and they do their best to meet on middle ground. Macey Mc Allister was wonderful, efficient and got us out with a new CRV that just came off the truck in 2 hours. She was very respectful of needing handicap accomodations for the test drive, never making us feel it was an inconvenience or making look like anything out of the ordinary day. I would recommend her 100% as your sales person, I would ask for her again.

Good service at a reasonable price. Their coupons found in mailings and text messages are very useful. Highly recommended.

Professional. Mickey was professional and the service was efficient. In and out in under 2 hrs.