Reviews
Purchased a new vehicle
My sales associate, Arnaud and manager Vinnie took the time to listen to my wants and needs. I received a great deal within my budget. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this wonderful 5-star review! We strive for excellence and employees like Arnaud and Vinnie make that happen. We hope to see you again in the future.
Wonderful
Ron is absolutely the best car sales consultant that I have ever had. He was very knowledgeable about the cars and extremely professional. He wasn’t pushy or gimmicky. I went in with the plan of buying one car, but Ron helped me find the perfect one for me. I will definitely be sending more people his way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for this wonderful review and your kind words about Ron! It was our pleasure to provide you with top-notch service and appreciate your recommendation! Congratulations on your new vehicle!
Great experience!
Bought a 2019 Civic Ex. Peter was awesome. Down to earth and very knowledgeable. Pat in finance was great as well. I would definitely recommend taking a trip to DCH if you want a Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to provide an easy buying experience for you, Mike. We strive for quality service, and dedicated employees like Pat make it happen. We hope to see you again in the future!
Excellent service and friendly staff
Have very good experience doing service at this location. The staff is very friendly and the prices are very reasonable with genuine Honda parts used.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us such an awesome review, Kahul! I'm delighted to know we could provide you with a positive servicing experience!
Recent Service
Great overall experience. The team was fantastic all around! While I was given a discount for the work performed (brakes, wheel alignment, oil change), I do find it crazy to be charged a little over $470 dollars for labor and $150 in parts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us such a good review! I am so delighted to know we could give you an overall good experience. We will certainly take your recommendation about the on our labor prices. We look forward to seeing you at your next scheduled maintenance!
I had a superb experience!
Mr. Theron Horne made our day! He is very helpful and polite with me, my son and husband. He was able to answer all our questions and he was very patient with us. He never pressured us for anything . He was very thorough and always willing to help with our questions! I feel very blessed and I will always recommend him for his great behavior and superb public relations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to provide an easy buying experience for you, Terri. We strive for quality service, and dedicated employees like Terri make it happen. We hope to see you again in the future.
Good dealer, and program
My experience with DCH Kay Honda was great as always. The problem is with the Sentinel program. The story is I picked up a large piece of metal in my tire. I called Roadside Assistance and they came out and changed the tire very quickly. I took the car to DCH Honda in Eatotown, NJ thinking the tire would be replaced. This was not the case. I was told that they would plug the rather large hole in my tire rather than replace it. I was told it would hold well and everything would be fine. I hope it does and I am not stuck somewhere on a cold rainy night with a flat tire. Dave
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Dave. I would appreciate the chance to speak with you directly to learn more and see how I can further assist. Please contact me at 732-676-9971 at your convenience. I look forward to hearing from you. Thanks, Ken Kallok, Service Director
service
Thank's for fast service, because I don't have an appointment. I have qualifying white list and estimates for future service. thank's again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome review! We are thrilled you had a quick and easy experience with us. We hope to service you again in the future.
Fourth repair on brand new car
This was my 4th attempt to repair the same issue on my 2019 Pilot. The electrical screen keeps having the same software glitch where it blacks out , completely shutting down . Not to mention that when I turn off the car, the screen still is on Which could ultimately drain my battery causing me to be stranded. In May, The entire unit was replaced but clearly the issue is still occurring . This is my 5th Honda and never have I had any issues with my previous cars. Honda has always been extremely Reliable but this time around I feel like I have gotten a lemon. I’m Very concerned!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this thorough feedback. I am sorry to hear about your current car and that your experience with us was anything less than satisfactory. I would like to learn more about your recent experience in hopes to redeem any further issues you may have. At your earliest convenience, please contact me at 732-676-9988 ext. 1002. I look forward to hearing from you. Sincerely, Ruben Arcila, General Sales Manager
Service
Excellent in every step of way from checkmin to paying and service and how much they go out of the way to make sure all your needs are taken care off
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marco, thank you for writing this amazing review! We are thrilled to hear your experience with us was a positive one and hope to service you again in the future.