Reviews
I have purchased / leased several cars over the past 10 years from this dealership and everytime I am happy. The car buying experience is a long event but Galaxy Toyota does a nice job making it an exciting and painless event. The staff is always very nice and helpful. Galaxy Toyota in Eatontown will continue to be my go to dealer when shopping for a new vehicle.
I have purchased / leased several cars over the past 10 years from this dealership and everytime I am happy. The car buying experience is a long event but Galaxy Toyota does a nice job making it an exciting and painless event. The staff is always very nice and helpful. Galaxy Toyota in Eatontown will continue to be my go to dealer when shopping for a new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty over the past 10 years! We’re thrilled to hear that you’ve consistently had positive experiences with our team. It means a lot to know that Galaxy Toyota continues to be your go-to dealership. We truly appreciate your trust and look forward to serving you again!
Galaxy Toyota has repeatedly demonstrated a pattern of misrepresentation, dishonesty, and refusal to address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and video evidence of multiple ongoing issues, I have been dismissed, given contradictory explanations, and ultimately told to “deal with it.” Their conduct reflects: False statements about scheduled appointments Misrepresentation of services performed Failure to investigate or repair safety‑related defects Dismissive and unprofessional responses to legitimate concerns Based on my experience, I strongly caution consumers to avoid Galaxy Toyota at all cost. Their handling of my vehicle and their disregard for documented safety issues raise serious concerns about their integrity and their commitment to customer safety.
Galaxy Toyota has repeatedly demonstrated a pattern of misrepresentation, dishonesty, and refusal to address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and video evidence of multiple ongoing issues, I have been dismissed, given contradictory explanations, and ultimately told to “deal with it.” Their conduct reflects: False statements about scheduled appointments Misrepresentation of services performed Failure to investigate or repair safety‑related defects Dismissive and unprofessional responses to legitimate concerns Based on my experience, I strongly caution consumers to avoid Galaxy Toyota at all cost. Their handling of my vehicle and their disregard for documented safety issues raise serious concerns about their integrity and their commitment to customer safety.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We value our customers’ input and have submitted your comments to management for review. If you would like to discuss this matter further, please contact Michael Cilmi at extension 3179.
I spoke to Michael 4 times. He told me that they have good and bad mechanics and that I must have had a bad one work on my truck. He also told me he we schedule my follow up appointment with their best. Well guess what. He never scheduled the appointment for me and I showed up on the day he confirmed to be told (after 3-4 hours) that they could not service my truck. Most recently I was told that the rattling in the sunroof is due to it being a pickup truck and that I have to deal with it! I provided video proof and their explanation makes zero sense. I had the same exact truck and never had this issue. It’s defective and they don’t want to own it. Must be one of the bad mechanics making that assessment - huh Michael. I also have a major issue with the review mirror and provided video proof that this is a serious safety issue. Ignored. So why would I call Michael again. Even with pictures and videos, the service department is taking zero accountability. They will pay dearly for this.
The process was fast ! I never imagine have this Car I’m súper happy with my new Camry xse
The process was fast ! I never imagine have this Car I’m súper happy with my new Camry xse
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, José! We're glad the process was quick and easy. Congratulations on your new Camry XSE, and we hope you enjoy every mile!
We recently purchased a new car, and working with KJ was an absolute pleasure. From start to finish, he was incredibly professional and made the entire buying process smooth and stress-free. He went above and beyond to make sure we were comfortable and taken care of every step of the way—even down to the small details like keeping us refreshed. If you’re looking for a seamless car-buying experience with top-notch service, I highly recommend asking for KJ!
We recently purchased a new car, and working with KJ was an absolute pleasure. From start to finish, he was incredibly professional and made the entire buying process smooth and stress-free. He went above and beyond to make sure we were comfortable and taken care of every step of the way—even down to the small details like keeping us refreshed. If you’re looking for a seamless car-buying experience with top-notch service, I highly recommend asking for KJ!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience! We're glad KJ made your car-buying process smooth and stress-free with his professionalism and attention to detail. We truly appreciate your recommendation and will be sure to share your kind words with him!
Nice enviroment , clean all people smiling , working and asking if everything is ok .all good
Nice enviroment , clean all people smiling , working and asking if everything is ok .all good
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind feedback! We're delighted to hear you enjoyed our clean, welcoming environment and that our team made you feel well cared for. We appreciate your support and look forward to seeing you again!
KJ is an incredible partner when you're looking to find your next vehicle. He helped my wife and I find the perfect car when we were expecting our second child and was proactive about helping us after we now have our third. He's very thoughtful, personable and always goes the extra mile throughout the process.
KJ is an incredible partner when you're looking to find your next vehicle. He helped my wife and I find the perfect car when we were expecting our second child and was proactive about helping us after we now have our third. He's very thoughtful, personable and always goes the extra mile throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're delighted to hear KJ provided such thoughtful, personalized service and went above and beyond to help your family find the perfect vehicle. We appreciate your continued trust and hope you enjoy every mile in your new car!
My husband and I have bought many vehicles from this dealership. Our sales man Nate was very helpful and we were very pleased with the service. We will come back here again.
My husband and I have bought many vehicles from this dealership. Our sales man Nate was very helpful and we were very pleased with the service. We will come back here again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty and kind review! We’re so glad Nate provided helpful service and that you and your husband were pleased with your experience. We truly appreciate your support and look forward to welcoming you back again!
I wanted to thank Galaxy Toyota for fixing my Oil Leak Issue. They were kind considerate, asked questions and were willing to do whatever it took to fix my issue. I want to thank Aiden in Service and the guys who worked on my car. They are the best and I would recommend them to all ! From Michael P
I wanted to thank Galaxy Toyota for fixing my Oil Leak Issue. They were kind considerate, asked questions and were willing to do whatever it took to fix my issue. I want to thank Aiden in Service and the guys who worked on my car. They are the best and I would recommend them to all ! From Michael P
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Michael. We’re glad Aiden and the service team at Galaxy Toyota were able to resolve your oil leak and provide such attentive and helpful service. We truly appreciate your recommendation and kind words!
Only dealership I trust! I have purchased a few cars here and came back again! I love their service department as well, which was another reason I wanted to come back for my next purchase. This time I worked with Jim, and he was so easy to work, making sure I got exactly what I was looking for, all with no pressure! He kept my options open and let me come to my decision on my own without any pressure whatsoever. In fact, I ended up choosing the very first car he picked for me ! I also can’t forget about Bree, who went above and beyond to make sure I was in the right hands. Best dealership in Monmouth County.
Only dealership I trust! I have purchased a few cars here and came back again! I love their service department as well, which was another reason I wanted to come back for my next purchase. This time I worked with Jim, and he was so easy to work, making sure I got exactly what I was looking for, all with no pressure! He kept my options open and let me come to my decision on my own without any pressure whatsoever. In fact, I ended up choosing the very first car he picked for me ! I also can’t forget about Bree, who went above and beyond to make sure I was in the right hands. Best dealership in Monmouth County.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Beverly, thank you so much for your wonderful review! We’re thrilled to hear that our team, especially Jim and Bree, made your experience enjoyable and stress-free. It’s fantastic to know that you felt supported while finding the perfect car and that our service department continues to earn your trust. We truly appreciate your loyalty and kind words, and we look forward to assisting you again in the future!
It had been at least two decades since I've purchased a new car and in getting older I had anxiety & trepidation about the engagement with a salesman. I was introduced to Jim Lozano, the salesman next up on the floor. The initial encounter went well because we were both of the same temperament, not aggressive as I certainly was not confrontational but cautious. I came armed with information from the website for models & .deals both in purchase & lease knowing that it was only an introduction. There was a pleasant exchange of information, an introduction to models I was interested in and conversation about a trade-in. That's when the floor manager stepped in on cue, to advance the close. There were probably two more conversations regarding the trade & appropriate lease. Surprisingly the negotiation went better than thought & were agreeable to both parties. Closing with finance was easier than expected and I'm now enjoying my RAV4.
It had been at least two decades since I've purchased a new car and in getting older I had anxiety & trepidation about the engagement with a salesman. I was introduced to Jim Lozano, the salesman next up on the floor. The initial encounter went well because we were both of the same temperament, not aggressive as I certainly was not confrontational but cautious. I came armed with information from the website for models & .deals both in purchase & lease knowing that it was only an introduction. There was a pleasant exchange of information, an introduction to models I was interested in and conversation about a trade-in. That's when the floor manager stepped in on cue, to advance the close. There were probably two more conversations regarding the trade & appropriate lease. Surprisingly the negotiation went better than thought & were agreeable to both parties. Closing with finance was easier than expected and I'm now enjoying my RAV4.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We’re so glad to hear that Jim Lozano helped make the car-buying process comfortable, especially after so many years since your last purchase. It’s great to know that his calm approach, clear communication, and patience matched what you needed throughout the process. We’re also happy the team was able to work with you on a fair trade-in and lease that felt right for you. It’s wonderful to hear that the final steps were smooth and that you’re now enjoying your new RAV4. Thank you for choosing us and for trusting our team. We truly appreciate it and are here any time you need support!