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2018 state dealer award
View 9 awards
2018 state dealer award 2013 state dealer award 2013 state dealer award
2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,885 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Freehold Toyota from DealerRater.

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Polite, honest and Professional

Ian and Sal were a pleasure to deal with. They did exactly what he said with nopressure and no games. They were polite and professional. I was lucky enough to get them for my purchase and I will definitely be using them for my next purchases too. Be sure to ask for them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Antonio, thanks so much for taking the time to leave such a great review! We are happy to hear that Ian and Sal were able to provide you with such excellent customer service. Thanks again for the review, and we hope to see you again soon.

Great experience!

I traveled over 50 miles from NYC to purchase from this dealer, and I would do so again in a heartbeat. I found an excellent price for the car I wanted on cars.com and sent an inquiry. The dealership responded promptly and with a solid quote that reflected the price I had seen online. They didn't give me a hard time or change the terms when I went in person to complete the sale, and they gave me a fair price on my trade-in. When the process took a while, they offered me complementary snacks and even went out to grab some more food for my family and myself while we waited! There is also a kids area my almost-3 year old daughter loved while we waited. I drove away with the car I wanted on the terms I expected after a few hours where they went out of their way to make us comfortable. It doesn't get better than that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review, Yasmin! We are very pleased to know that you had such a positive experience with us. Enjoy your new car, and we hope we can take care of you and your family again soon!

First time Lease

Our salesperson James Rizzo was a first rate salesperson. He made my daughter feel comfortable and was very attentive to her questions. James, gave us a very good deal and he was quick and honest. Once the car was received James spent quality time with my daughter going over all the operations of the car. She felt very comfortable with the car. I would recommend James to anyone who wants a great salesperson! Paul Leahy was outstanding in working out our finance issues. He went above and beyond to meet our needs. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 5-star experience, Mike! We are glad to hear that James and our staff made the purchasing experience pleasant. Congratulations on your daughter’s new car, and we hope to see you again soon!

Mr john

One of the best experiences I've had in buying cars for 30 years Wanda was unbelievable the sales person and also Joe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, thank you for the awesome review! We will be sure to let our team know to keep up the good work.

Outstanding knowledge of product

Excellent knowledge of vehicle and walked and talked me through every and mean every question and concerns I had with purchasing the car. Thank you Ron Kris D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We will be sure to pass along the kind words.

Corrected a problem

My mother was in a hurry the day of closing and she agreed to extras that she really didn't want. A few days later we returned and to our surprise all the added charges we didn't want were removed without issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad our team could help correct the situation, and we hope your mother enjoys her new vehicle!

Best car shopping experience ever

Outstanding service! #1 reason for returning to this Dealership for the 2nd time. Excellent service from beginning to end! Hassle free, easy process. Wanda Malave and Peter Leahy are excellent took their time to go over all the information with me. I highly recommend to family, friends, anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Josie, thank you for the 5-star review! We are happy to hear you had such a great experience, and we appreciate your kind words about our staff members. We look forward to having you back again soon!

Good treatment

I'm so glad that I met the right customer service, he took his own time and explained every questions that I asked with a low and clear tone. So I'm well pleased with him and Toyota dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review, John! We are glad to hear that our staff could make your experience pleasant, and we hope to see you again!

Awesome Dealer

I highly recommend this dealer. Ashley Ortiz-Milne and Nick Hoff were great to work with! Stop looking elsewhere and buy at DCH Freehold! A 5-Star place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ric, thank you for the excellent review!

Really helped me out!!!

Freehold Toyota is a class act in every way.,couldn't be more happy! They went above and beyond and made things easy.I highly recommend anyone looking for a car to come here first.My salesman Ian is the BEST!!!! THANK YOU!!!!!!!!! t.s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, and for your kind words about our team here at DCH Freehold Toyota! We will be sure to pass along your compliments to Ian.