Pine Belt Nissan of Keyport

"Worst PDI Dept in new jersey: Took delivery of a new vehicle: Wind washer did not work, had to go back 2x to service to replace the pump? While there they tore the hood insulator, had to go back again: Then they left off some insulator clips/retainer 2 paint chips on fenders at delivery, Provided a tube of touch up & basically said do it yourself Bose emblem on the front speaker grille was missing at delivery: Missing sight shield clips at delivery Glue from protective plastic coverings on alloy wheels never removed at delivery Tire PSI well over inflated at delivery Car appears to have been ransacked prior to delivery Salesman Guy Rose is a nice guy, but has no clue how to pre check a New vehicle he is about to deliver How do you try and deliver a brand new car like this? I know Nissan doesn't let their cars out of the factory like this, Shameful" The sales manager wouldn't even come out to hear about this

I had a wonderful experience at this dealership. I worked exclusively with Guy Rose and he was a great salesman. He kept me informed during the entire process and I left the dealership with a great car and a smile! Once my lease is up I'll be back to work with him directly. Highly recommend working with Guy when you go there!

I WILL NEVER WALK THROUGH THEIR DOOR AGAIN. I went there needing two tires. (My biggest mistake was not going to someone who knew about tires.) The man told me there was a sale for four tires. I asked him to explain the differences in tires. He said Nissan doesn't sell bad tires; they're good tires, and I couldn't go wrong. WHAT HE DID NOT TELL ME was that the other tire had a different rating and was not designed for the comfort I was used to. I am shaking and feeling every bump as if I'm in a truck. I am an older woman with back issues. I spoke to the service manager, who said, "We would have no way to tell if you would like the tires until after you drove them." He offered to buy them back from me at 50% of what I just paid!!!!!! He said he wanted me to be happy. YOU CALL THAT HAPPY? Then he had the nerve to try to sell me more tires!!!!!! I went somewhere else today, and they explained the differences in the tires and provided me with a lot of information on tires--information that should have been given to me in the first place to make an informed decision. I bought a cushion for my front seat to try to reduce the vibration when driving. It helps a little. IT LOOKS LIKE I WILL BE BUYING A SECOND SET OF TIRES. They were kind enough to rebalance them to rule that out, but it seems they are just tires that let you feel every bump on the road AND THEY KNEW NOTHING ABOUT HOW TO GIVE INFORMATION ON HOW TO PURCHASE THE RIGHT TIRE... But don't worry.... he said, anyone who drives off the lot, doesn't like the tire they will buy them back at 50% of what was paid because they are now used tires. So feel assured they WILL MAKE YOU HAPPY!! SERVICE IS A REFLECTION OF HOW THE BUSINESS RUNS SO NEXT YEAR... I WILL BUY MY NEXT NISSAN FROM A DIFFERENT DEALER, AND I SUGGEST YOU DO TOO!!

Sad, still after what was done. .. this was POSTED, WITH NO OTHER CONTACT, APOLOGIE, SOLUTION. . . IT WAS DETERMINED EXACTLY WHAT UR DEALERSHIP DID. .. As mentioned, You would like to resolve this matter, and see the right thing DONE ! No one has reached out, or NO offers presented. .. I will wait until the end of Business hours today, if anyone Cares to reach OUT. .. By Monday, I will follow up with my Attorney and take Legal action towards the advantage taken and we can pursue it in that direction.

Waste of TIME ! Drove over 2hours to waste time, miss out on incentives from other dealers !

Dave Stone helped me with my car purchase he’s great sales guy,friendly, fast good customer service! Fed us donuts too!

I dealt with Dave. Great guy awesome person. Straight shooter. We should call him straight dave! Didn't push me or anything for credit app. Waited until we decided we wanted the car. Just good business straight up, didn't hide anything or pull anything out last minute. Finace guy was just as great. I actually agreed to a price and he co tined to get $750 in extra savings! I ended up buying a vehicle that was well priced so I ended up walking away with a deal. Doesn't happen often thse days. I will be buying another used truck soon and will wait until these guys get something in stock to do it. Best car buying experience I have ever had. But I was a well informed buyer that knew what they wanted. Put those two elements together me + straight dave = deal done. Lol. If you can't tell yet I enjoyed it.

I just wanted to thank you guys for providing me with the uttermost customer service. Your Sales Manager Ken Harris and Product expert Jay Maher made my experience smooth throughout the process. Both gentlemen went above and beyond to meet my expectations. I'm thrilled with my 2023 purchase! I definitely recommend visiting this Nissan dealership! Update: I recently leased a new Nissan Altima, and I had an outstanding experience thanks to Steve. From the moment I walked in, he was attentive, professional, and genuinely interested in helping me find the perfect car. He patiently answered all my questions and made sure I understood all the features of the Altima. What impressed me most was his no-pressure approach. He was knowledgeable and transparent, making the entire process smooth and stress-free. Steve went above and beyond to ensure I got the best deal possible, and I couldn't be happier with my new car. If you're in the market for a new vehicle, I highly recommend reaching out to Steve at Pine Belt Nissan. He made what can often be a daunting experience into an enjoyable one. Five stars all the way!

I recently leased a new Nissan Altima, and I had an outstanding experience thanks to Steve. From the moment I walked in, he was attentive, professional, and genuinely interested in helping me find the perfect car. He patiently answered all my questions and made sure I understood all the features of the Altima. What impressed me most was his no-pressure approach. He was knowledgeable and transparent, making the entire process smooth and stress-free. Steve went above and beyond to ensure I got the best deal possible, and I couldn't be happier with my new car. If you're in the market for a new vehicle, I highly recommend reaching out to Steve at Pine Belt Nissan. He made what can often be a daunting experience into an enjoyable one. Five stars all the way!

Bought a 2018 Nissan Rogue LEMON, worst service department except for Rob. Buyer be ware I had my car in there for numerous issues in the last year since I bought it. I got yelled at By Eric their supposed sales manager. They keep telling me there’s nothing wrong with my car, and the thing is a danger and a hazard. The transmission is broken. The all-wheel-drive does not work, and I was told it only works when the car goes over a bump. It is a 100% lemon and I will never buy from anything there again. I’ve been to every outlet the Better Business Bureau file the report I called Nissan directly. They actually are trying to help me but like I said this car is a lemon and they do nothing about it nor do they care I was treated like a five-year-old. Like I said buyer beware. Also, my check engine light is now on, but since I won’t go to Pineville anymore because they sell lemons, I chose to go to Edison Nissan, who is much friendlier and more knowledgeable. When to Pineville I got yelled at by their service manager treated me like a five year old. I bought the car with 54,000 miles on it had problems with it from day one and brought the car in 5 to 7 times. Tell me they were gonna fix certain things and then told me they never said that. But like I said when a dealer knows they sold you a lemon they got you. And then they all laugh about it.