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I am extremely dissatisfied with all of the service that I have received at Towne Hyundai in Denville, NJ. The process of purchasing my certified pre owned... Elantra went smoothly but everything after went down hill. About a week into having the car I noticed a clunking noise upon shifting and also a rattling noise when turning the ignition. I brought the car back to the dealer and after two visits they finally fixed the clunking noise, but to this day I still hear the rattling noise and I purchased the car over THREE YEARS ago. For three years I have brought this car to the dealer approximately 6 times to get the rattling noise evaluated and after getting numerous second opinions it has been diagnosed as a bad timing chain. After getting the second opinions I brought it back to Hyundai once more to get the vehicle looked at and they told me up front that there would be a $130 diagnostic fee, (which I have never been charged in the years that I have had the car) and also that they “didn’t think my car was covered under the 10 year 100k mile warranty”, which it 100% is being the vehicle was a certified pre owned. Then, after having the car for 7 hours they said that there was no noise heard upon startup. I have time and time again given this dealership’s service department an opportunity to fix whatever is wrong with the car i purchased from them, but they have failed to do so. I highly recommend NOT coming to this dealership at all for any reason. Choose another make of car or at least another dealership.
Louis was a great listener He truly helped us get the car we needed He did not waste our whole day trying to sell something else. Go to Louis if your... looking for a new car.
Thank you for this thoughtful review! We're so happy to hear how well your experience went while working with Louis. If you have any questions, c...omments, or concerns, please feel free to reach out. We look forward to seeing you in the future!
Our recent experience with Towne Hyundai was phenomenal. This was the 5th vehicle that we have purchase there and can't say enough positive things about... how the transactions were handled. Our salesman, Joe Ippolito is the BEST!! If you are looking for a new or used vehicle, ASK FOR JOE!! He's the best car salesman in NJ!! THANKS JOE!
Thank you for taking the time to leave this thoughtful review! We're so happy to hear about your pleasant experience and that Joe was able to provide ...you with great assistance throughout the process. If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future!
Joe and his staff are awesome! This is the 3rd car we have purchased from Joe and we will keep returning for our auto needs and would definitely recommend... Towne Hyundai. Joe always goes above and beyond to make sure that you leave there with exactly what you are looking for. I absolutely love my new Elantra!!!
Thank you for this thoughtful review! It is a pleasure to hear how great your experiences have been while visiting our dealership and that Joe has bee...n of great help throughout the process. We hope you are enjoying your Elantra!
Fred was thorough, helpful & attentive to our needs. When we do decide to purchase a new vehicle, Fred will be my point of contact.
Thank you for this positive review! We're very happy to hear about your pleasant experience. Please feel free to reach out with any questions, comment...s, or concerns. We look forward to seeing you in the future!
Joe Ippolito and his staff did another great job getting me into a new Hyundai Elantra. As always, professional, knowledgeable, and friendly.
Thank you for your amazing review, Janette! We look forward to many more to come.
Very responsive, they got right back to me and answered all my questions.
Thank you for your great review and rating!
I have not purchased yet. They were however, very responsive.
Thank you for your wonderful review! We hope to see you in the near future, Susan!
I love Towne Hyundai! I've bought 3 cars from this dealership and my experience is always good. My last two car purchases were exceptionally outstanding... as my sales associate was on the ball!! My needs were met right away, the process was seamless and my experience overall was pleasant and even fun. Fred Onorato is my go to sales person. He's thorough, friendly & informative. He makes a point to meet your needs and you're always greeted with a smile & hand shake. I'm a Hyundai advocate and will always come back to Denville Towne Hyundai!
Thank you so much for your amazing review and kind words! We truly appreciate you taking the time to let us know how we did. We look forward to many m...ore positive experiences to come. Enjoy!
This is my 9th car from Towne Hyndaui in Denville. I always work with Joe Ippolito, he is the best. I've had a 20 year relationship with this dealership... and I am always satisfied with the service. Whether it's for maintenance or getting a new lease, I am always well taken care of. Five stars all around.
Thank you so much for your positive feedback! We truly appreciate you taking the time to let us know how we did. Enjoy your new ride to the fullest!