Skip to main content

Towne Toyota

(524 reviews)
Visit Towne Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (973) 607-2561 (973) 607-2561
Used (973) 607-2200 (973) 607-2200
Service (973) 810-4627 (973) 810-4627

Reviews

(524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Towne Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

I have leased my 2 Rav 4 I love it.

I have leased my 2 Rav 4 I love it. Thanks to Fred D He works quick to get you in your New vehicle . I give you Fred D and towne Toyota 5 ⭐⭐⭐⭐⭐ you are the best ! I will be back to purchase another vehicle from you .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for the glowing 5-star review! We’re thrilled to hear that you love your RAV4s and had a great experience with Fred D. It’s fantastic to know he helped you get into your new vehicle quickly. We can’t wait to assist you with your next purchase. Thanks again for your kind words and for choosing Towne Toyota!

Excelente trato por parte de Bernardo y muy amable de su

Excelente trato por parte de Bernardo y muy amable de su parte y excelente experiencia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

¡Muchas gracias por tus amables palabras! Nos alegra saber que recibiste un excelente trato por parte de Bernardo y que tu experiencia fue excelente. Si necesitas algo más o tienes algún comentario adicional, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte.

Just purchased out our lease and then leased a new 2025

Just purchased out our lease and then leased a new 2025 CamryHybrid. Matt Diana worked us through both processes. He did an excellent job of showing us a few vehicles and we finally decided upon the Hybrid. We picked it up this Tuesday and Matt patiently answered all of my questions about thus very smart car. Kudos to Matt. Towne’s Sales and their excellent Service department is why we have purchased and/or leased no less than four cars from them in the last ten years. The entire staff is friendly, knowledgeable, and anxious to help out their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new 2025 Camry Hybrid and thank you for sharing your experience! We're thrilled that Matt Diana provided excellent service throughout both your lease purchase and new lease processes. It's wonderful to hear he patiently answered all your questions about the smart car features. We appreciate your loyalty over the last decade and your kind words about our friendly, knowledgeable staff. If you ever have more questions or need assistance, don't hesitate to reach out. Enjoy your new Camry Hybrid!

Class elegance, cleanliness, honesty respect was the

Class elegance, cleanliness, honesty respect was the experience I had yesterday at town Toyota in Ledgewood was amazing from the sales rep Fred as well. The financial manager, Sergio I truly felt that these guys are work class. I have bought at least 90 cars in my lifetime. I would drank this one among the first one or two experiences of the best I assure you if Toyota is your product this is the place to go even if you’re coming from a distance it’s worth it just do your research. Your budget and the rest is history absolutely wonderful. I felt like I was having a great dinner and a great place with an ocean view versus the atrocities that’s out there and the dishonesty, you will be the judge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your incredible experience at Towne Toyota in Ledgewood! We're thrilled to hear that Fred and Sergio provided such exceptional service. Your kind words about our team's honesty, respect, and professionalism mean a lot. We appreciate your recommendation and are glad you felt at home with us. Enjoy your new car, and we look forward to serving you again in the future!

I just picked up a new Grand Highlander from Towne Toyota

I just picked up a new Grand Highlander from Towne Toyota and had a great experience. Luis T. from sales was helpful throughout the entire process and did a great job showing me all the vehicle features once it was delivered. Also a big thanks to Eric D. in the service department who helped me with some add on accessories. Both guys were easy to work with and I would recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are so glad to hear that Luis T. and Eric D. were so helpful with your needs.

Matt Diane was great in helping me to buy out my lease.

Matt Diane was great in helping me to buy out my lease. The transition was done without any problems and only took about an hour. He is very professional and knowledgeable and would recommend him highly. Also a shout out to Sergio. Who is also great in helping me to buy my car. Great dealership. Wouldn't go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

I just had my first service for my Toyota 2023 Rav 4 XLE

I just had my first service for my Toyota 2023 Rav 4 XLE Hybrid at Towne Toyota where I purchased it. It was done in about an hour & the service ticket stated code 05KSYN which stated: performed a multi point inspection & a tire rotation. Usually there is a separate sheet for the multi point check off sheet but there wasn't any, also no listing of a new oil filter with 5 new quarts of oil. Asked my service advisor Dave Durnal why this wasn't listed on the service ticket & shrugged his shoulders & pointed to the service code 05KSYN as he rushed me to my car. Driving home I didn't feel good of what happened there being my first impression of having service done there. At home I called the service dept & spoke with Lisa who told me that they don't change the oil & filter at 5,000 only at 10,000 because it synthetic oil. I maybe be old school but I believe the first initial 5,000 service should include a oil & filter change to get rid of all the break in metallic material & contaminates. None of this was explained to me at the time of the service write up or even after it was completed. She said all that was done was a tire rotation! REALLY! I drove a 75 mile round trip for a tire rotation,I could of done that in my driveway. I'm appalled by what what done & also what wasn't done at this 5,000 mile service, this is not customer service but just get them & get them out. I put a call in to the service manager to express my disappointment of this entire service, not holding my breath for his call back! I appears service advisor Dave Durnal could not be bother at Towne Toyota Service dept to extend themselves to the customer to explain their service before it happens or what was performed when it's completed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very sorry to hear about your recent service experience. The service covered by your Toyota Care Plan should have been explained to you and you should have received a copy of the multipoint inspection that was performed. We take matters like this very seriously and would like to speak with you and take the necessary steps to make this right. We are unable to locate you in our system based on the information provided in this review. Please call the Service and Parts Director, Chardae Moody, at 973-584-8100 ext 525. We look forward to speaking with you and thank you for bringing this matter to our attention.

They were great.

They were great. They were able to fit me in right away. They were awesome. Lisa was great and helpful 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your kind words for Lisa as well.

Just picked up my 2023 Tacoma.

Just picked up my 2023 Tacoma. Matt was very helpful and easy to work with. Very professional. The overall experience was excellent from start to finish. Got home and thought I left my house key on my trade in keys but nope, Matt had swithced it to my new keys! that type of proactive thought and service is rare in todays world and was reflected in the whole process. They made buying a new vehicle what it should be FUN!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience!

Marco is the best

I have to say, Marco is the best! He is very genuine and responsive to all your needs. I have purchased many vehicles through the years and Marco is just a refreshing professional who keeps it simple but so thorough in handling the process from beginning to delivery, thank you so much! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for taking the time to share your experience!