Towne Toyota

Horrible experience at Towne Toyota in Ledgewood, NJ. I highly recommend shopping elsewhere. I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasing, I noticed cosmetic damage that had been poorly repaired. The general manager acknowledged it and reduced the price, so I decided to move forward. Unfortunately, the problems started immediately. On the drive home, I heard a noise and discovered a piece of the exterior body molding coming loose and falling off. I returned to the dealership, where it was simply reattached. About a week later, I began experiencing braking issues. The brakes did not seem to stop the vehicle properly; the brake pedal would sink almost to the floor, and eventually a Brake warning light appeared. I contacted the general manager and brought the vehicle in. Before any technician inspected it, the service manager got into my vehicle, pressed buttons, shifted it into gear, and applied the parking brake until the warning light disappeared. When I asked why he would clear the warning before it could be diagnosed, he offered no explanation. Fortunately, the employee who checked me in had already seen the warning light, and I also had a photo of it. After waiting more than an hour, I was told the vehicle was safe to drive. Almost immediately after leaving, the Brake warning light returned, forcing me to turn around. I was then told the vehicle needed a new sensor and battery, but the sensor was not in stock, requiring another trip. About a week later, the Brake warning light came on again. During my next visit, the service manager became argumentative and raised his voice, claiming the problem was the steering angle sensor—the same component I had been told was already replaced. Toyota states that the Brake warning light can indicate a braking system failure and advises drivers to pull over immediately and have the vehicle towed. Despite this, I was repeatedly told the vehicle was safe to drive. The dealership eventually agreed to replace additional braking components, but the necessary parts were again unavailable, requiring yet another trip. Since the dealership is about an hour from my home, these repeated visits resulted in significant lost time. When I finally received a loaner vehicle, nearly two weeks passed without a single update. After I contacted the dealership, I was told the Brake warning light had returned even after additional repairs, meaning they still had not resolved the issue. While checking the Toyota app, I noticed my vehicle was parked at a residential address instead of the dealership. I later learned the service manager had taken my vehicle home, which further damaged my confidence in how it was being handled. About two months later, I returned because the suspension felt unusually soft and unstable. The vehicle floated over the road, had excessive body roll, bounced over small bumps, and produced loud banging noises from the driver's side front suspension. The paint is also peeling in several areas, and rust is beginning to form. The service manager photographed the damage but never explained what would be done or whether it would be covered. This has been the most problematic vehicle I have ever owned. Between the repeated safety concerns, unsuccessful repair attempts, poor communication, and dismissive customer service, I have completely lost confidence in Towne Toyota. I cannot recommend purchasing a vehicle from this dealership and will never do business with them again.

Horrible experience at Towne Toyota in Ledgewood, NJ. I highly recommend shopping elsewhere. I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasing, I noticed cosmetic damage that had been poorly repaired. The general manager acknowledged it and reduced the price, so I decided to move forward. Unfortunately, the problems started immediately. On the drive home, I heard a noise and discovered a piece of the exterior body molding coming loose and falling off. I returned to the dealership, where it was simply reattached. About a week later, I began experiencing braking issues. The brakes did not seem to stop the vehicle properly; the brake pedal would sink almost to the floor, and eventually a Brake warning light appeared. I contacted the general manager and brought the vehicle in. Before any technician inspected it, the service manager got into my vehicle, pressed buttons, shifted it into gear, and applied the parking brake until the warning light disappeared. When I asked why he would clear the warning before it could be diagnosed, he offered no explanation. Fortunately, the employee who checked me in had already seen the warning light, and I also had a photo of it. After waiting more than an hour, I was told the vehicle was safe to drive. Almost immediately after leaving, the Brake warning light returned, forcing me to turn around. I was then told the vehicle needed a new sensor and battery, but the sensor was not in stock, requiring another trip. About a week later, the Brake warning light came on again. During my next visit, the service manager became argumentative and raised his voice, claiming the problem was the steering angle sensor—the same component I had been told was already replaced. Toyota states that the Brake warning light can indicate a braking system failure and advises drivers to pull over immediately and have the vehicle towed. Despite this, I was repeatedly told the vehicle was safe to drive. The dealership eventually agreed to replace additional braking components, but the necessary parts were again unavailable, requiring yet another trip. Since the dealership is about an hour from my home, these repeated visits resulted in significant lost time. When I finally received a loaner vehicle, nearly two weeks passed without a single update. After I contacted the dealership, I was told the Brake warning light had returned even after additional repairs, meaning they still had not resolved the issue. While checking the Toyota app, I noticed my vehicle was parked at a residential address instead of the dealership. I later learned the service manager had taken my vehicle home, which further damaged my confidence in how it was being handled. About two months later, I returned because the suspension felt unusually soft and unstable. The vehicle floated over the road, had excessive body roll, bounced over small bumps, and produced loud banging noises from the driver's side front suspension. The paint is also peeling in several areas, and rust is beginning to form. The service manager photographed the damage but never explained what would be done or whether it would be covered. This has been the most problematic vehicle I have ever owned. Between the repeated safety concerns, unsuccessful repair attempts, poor communication, and dismissive customer service, I have completely lost confidence in Towne Toyota. I cannot recommend purchasing a vehicle from this dealership and will never do business with them again.

Excelente gracias al señor Duvan por hacer todo muy rápido es mi tercer carro con ellos y no e tenido queja súper contenta siempre me ayuda la mejor manera posible

I had an excellent experience working with Goskel Aksoy at Towne Toyota, Ledgewood, NJ. From the very moment I entered the dealership to the end of the process, he was incredibly helpful, professional and patient, paying attention to exactly what I was looking for. He took the time to answer all of my questions, made sure I understood every step, and never made me feel pressured. He was very committed to making the experience smooth and stress-free and also went above and beyond to help me find the right car and took me directly to the car I was looking for. I commend Goskel Aksoy on his patience and great customer service and highly recommend him to anyone looking for buy or lease! Thank you Goskel for all of your patients, time and help!

I would like to highlight the excellent human quality of this person. Their approach is always kind, warm, and genuine, making every interaction truly pleasant. It’s clear they have a sincere commitment to helping others and providing exceptional service. In addition to their professionalism, they consistently convey trust and empathy—qualities that truly make a difference. Without a doubt, this is someone who leaves a very positive impression and whom I would highly recommend.

I recently leased a car from Towne Toyota, and I have to say this was by far the best car-buying/leasing experience I’ve had in over 20–25 years. I’ve purchased and leased many cars over the years, but nothing compares to how smooth, fast, and enjoyable this process was. From the start, my salesman Goksel was outstanding — professional, knowledgeable, and genuinely focused on making the entire experience stress-free. He took the time to answer all of my questions, set up a test drive right away, and made sure I was comfortable throughout the entire process. The signing process was lightning fast — paperwork was handled quickly and efficiently, and before I knew it, I was driving off in my new car. They even offered me drinks and snacks during the process, which was such a thoughtful touch and made me feel really valued as a customer. I also want to give a special mention to the General Manager, Travis. Don’t be afraid to ask him for what you want — he went above and beyond to make sure I got a really good deal and worked hard to meet me in the middle on everything. His professionalism and willingness to find solutions truly stood out. Overall, this was hands down the best dealership experience I’ve ever had. If you are looking to buy or lease a car, I highly recommend asking for Goksel as your salesperson and connecting with Travis if you need that extra support to close the deal. Towne Toyota has earned a loyal customer for life!

I had an excellent experience with Julian in the service department at Towne Toyota in Ledgewood. From start to finish, he was professional, attentive, and went above and beyond to make sure my automotive service was handled smoothly. He took the time to explain the work being done, answered all my questions clearly, and made me feel confident my vehicle was in good hands. I truly appreciate his honesty and great customer service—highly recommend asking for Julian if you need service here!

🌟🌟🌟🌟🌟 I can’t thank Göksel Aksoy enough for helping me through the car buying process! I purchased a Grand Highlander from Towne Toyota, and everything was perfect from start to finish. Göksel was incredibly attentive, patient, and trustworthy throughout the entire experience. He answered all my questions, explained every step clearly, and never pressured me—he simply helped me make the best decision. I’m very happy with my vehicle, and after this great experience, I can confidently recommend Towne Toyota and especially Göksel Aksoy to anyone. Thank you, Mr. Göksel, and thank you, Towne Toyota! 🚗💯

I want to thanks David Torres for making life so easy for making my purchase on 06/20/2025 of my new Toyota Corolla le 2025 it was so easy and smooth it was a quick process and he explain everything about the Toyota i purchased about every detail in the car he was very professional about his tittle as a salesman . I personally recommend David Torres to anyone that is looking for a new vehicle you will be more than satisfied guaranteed. Thx. again David Torres.

owne Toyota Ledgewood, NJ BEST Toyota dealership in NJ. Our salesman Tony A. did so much searching for the exact Grand Highlander I wanted. He stayed in contact with me through the process. We will not go to any other dealership. This is a dealership that wants you to go home happy. Thank you to the entire team at Towne Toyota!!! We are so happy with our 8th Toyota from this dealer! We will most definitely be back.