Open Road Cadillac

STAY AWAY!!!! WORST EXPERIENCE BUYING A CAR IN OVER 20 YEARS. I NEVER HAD TO LEAVE A NEGATIVE REVIEW BUT FOR THIS ONE I HAVE TO. Don’t even know where to start. I came across a Corvette that they just traded in. I explained that I was over 2 hours away each way. I was approved at a rate for 48 months with 9K down. I had to have someone drop me off at the dealership the next day. Once my ride left and I was brought into the finance office I was told the rate went up 2 points, $15 monthly and now 49 months instead of 48 months. I should have known that was just the beginning. Before I left I asked Junior the salesperson what they did to the car since trade in. His response was absolutely nothing. After spending all day at the dealership I finally left with my car. Well 2 days after owning the car the battery was completely dead and I couldn’t even charge it. I called Junior and he said his manager said for me to drive the car back to them 2 hours. I said that makes no sense. So I once again just dealt with the situation and bought a brand new battery. Well guess what 2 days later new battery died. I once again called junior and he said this was wrong on his managers side and that he would talk to another manager and call me back. That was another lie. He never called me. That’s when I knew there was a bigger problem. I took it to Car Toyz where they specialize in everything. Come to find out it had electrical problems. Cost me $800 to fix. Once again I text Junior and explained what I was going through and text him the receipt. He tells me let me talk to my manager again and I’ll get back to you. Well that was over 5 days ago. I have text him for 3 straight days and he has ignored me. Everything about this experience has been a LIE!!!! THATS WHAT THEY CALL CUSTOMER SERVICE??? I’m sure they will finally reply back to this review like they like to reply to all negative reviews left here saying to call them lol. FOR WHAT??? IVE BEEN TRYING TO TALK TO THEM FOR A MONTH NOW.

May 23, 2022 Most bizarre car dealership experience I have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) called me to confirm the appointment. Kristie had asked if I would like to leave a deposit over the phone, I politely declined. She then informed me if the car gets sold before I get there for my appointment she would call or email me as to not waste anyone’s time. I appreciated that. Got to the showroom and was introduced to Steve the salesman, who was pleasant enough. He proceeded to go get the vehicle and both my husband and I each took it for a test drive. It was a solid car, and the Carfax was more impressive on scheduled maintenance than any other I have seen. After the ride we all sit down at Steve’s desk, and he proceeds to ask us follow up questions. He wanted to know how we would be paying, if we would finance, how much we would be putting down etc. After chatting for a bit Steve politely excuses himself to go see his manager with his notes. He returns and this is where the whole evening turns into the Twilight Zone. He tells us the car is going out to “wholesale” tomorrow and it will be auctioned off. We are interested in the vehicle so proceed to ask questions of which Steve did not have many answers. He said it needs too much work and they were not selling it, oddly enough before we took the test drive, he kept telling us more than once that it was not cleaned or looked at yet because they just received it in. We could not even discuss our offer of asking price or above as he had no intention of selling to us. We were thoroughly confused and felt much of our time was wasted. If they had no intention of selling the vehicle, why not call me before the appointment and cancel. It is mind boggling. Steve said the car will be off their website tomorrow and no longer listed. Well, it is almost 24 hours later, and it is still listed on their site and other car selling sites! After leaving the dealership I could not stop reliving the whole appointment through my head trying to make some sort of sense out it. I decided to text the manager Alex who I had spoken with earlier and let him know how my appointment went. He called me right back but did not offer much of an explanation. He honestly had none and did not know what was going on with the car. He said he would find out, but I am not expecting any kind of explanation at this point. I am just hoping this review will save the time of someone else before they waste it at Open Road Cadillac in Florham Park, NJ.

So disappointed in my experience at the is dealership. One would expect exceptional experiences when buying a luxury vehicle. I purchased a "Certified PreOwned" XT6 shortly after thanksgiving of 2021. When i took delivery the alignment was so far out of wack that i needed to return and wait 3 hours for them to fix it. They also never checked to see that the navigation chip was missing and had to wait 2 weeks for that to get reordered. After the alignment was fixed it was apparent that the whole front brake system was off which was apparent when you attempted to stop the car and it jerked to the left. On top of all that they promised me all weather mats when i purchased the car and I'm still waiting for them. They told the car was bought from them and then turned in to because the owner wanted a bigger car. That was a lie the car was from Michigan and who knows how it ended up in NJ. Then i noticed the car never even had an oil change before it was delivered to me, so that is the "Cerified Pre-owned" Caddy experience? Sad part is i loved the car and it was beautiful. However after all the lies and dishonest actions on behalf of Open Road Cadillac i decided to trade the car in after 3 weeks and buy a brand new car. Lucky this crazy market for used cars worked in my favor and i was able to walk away. NEVER GO TO OPEN ROAD CADILLAC ! I can't imagine any of there dealerships are any better but i can speak to those. Lesson learned never trust a luxury dealer, i was to trusting and i learned to not be so stupid next time.

One of my worst car buying experience ever. Tons of hidden charges (doc fees, bogus warranties, prep fees etc etc)Salesman Mike sold me this CPO 2019 Cadillac xts, few days after I bought the car better died, I paid $165 out of my pocket cuz I wasnt able to get a service appointment next day or so, then I realized brake pads are gone so I paid another $800 for that. How the xxxx you tag that car as a certified pre owned? After I signed I asked Mike there's no gas in the car at all can you fill the tank for me? He said sorry we can't and point me to nearest gas station. His tone changed the moment I signed the deal. I am never going back to this place and I'm telling the same to my friends and family. Stay away from this place.

Unfortunately after giving this dealer time to remedy my issues I am forced to change my once stellar review. I bought a great car from this dealer one that I’ve wanted for a long time. Everyone was very nice and I am having no issues with the car itself! That being said however I am extremely disappointed in the management. After driving test driving the car and going back and forth on numbers, we came to an agreement. After having me sit around for almost 3 hours before finally going in to sign the paperwork I was beyond exhausted and just wanted to go home. Quickly signed everything grabbed my keys and went home. A month later my payment is due and I realize that I was overcharged $550 for the car. My fault I didn’t carefully enough go over the paperwork but still such a shady thing to do. It’s not the money but more the point. After spending about 5 hours in the dealership getting to know my salesman and the manager I felt really comfortable thinking that everything was going to be done properly and games like this wouldn’t be played. I’ve given the dealer ample time to remedy this and they have refused to do so. $550 now cost them their reputation and any chance at selling me a car in the future! The dealer also over rated my front tires so as to pass CPO inspection. I had a separate mechanic measure tread depth and found the tires to be over rated by 2/32nds each! This was done so as not to have to spend the time and money on a new set of front tires... to be fair they did give me a brand new rear set. To bad I was ready to buy my wife a car from them as well. Oh well looks like I’ll be buying my wife a car elsewhere as well as servicing my vehicle with a different dealer. Case in point here... if you want to buy a car here you’ll most likely get a good one. That being said check double check and triple check your paperwork.... They will try to tack on money to the principal of the car as well as other additional nonsense which you don’t need or want to pay for.

WORST EXPERIENCE EVER leasing a car. We picked up the car over a month ago and they are still asking for forms to be signed and more copies of documentation. Do yourself a favor and go some where else. No one knows what they are doing there...should not be in business at all!!!

I have purchased many Cadillacs in my time and I will have to say this was actually a nice experience wth No Pressure what so ever. The joint effort from Kristie to Brian over to Wes I was comfortable and watched them work at what I was concerned with and what I wanted. Not what the typical Sales team wanted, what the consumer wanted. The entire car was explained and what I was getting into. I didn't hear 1 I think so! My being in Sales for over 30plus years with no pressure technic myself, I knew hands down to buy my car with these folks. And I did. I've walked out of other dealerships even after signing with leaving the car for thst Rep to explain to his boss. Great experience, sweet ride, finance arrangements are as fair as expected. Thank you Kristie, Brian and Wes. I enjoyed my morning with you guys. Your organization should be proud to have you on board

This dealer was completely unethical and difficult to do business with they agreed upon a price and a date and time to pick up the car was paying cash call the dealer in the morning to confirm the appointment they said oh I’m sorry we sold the car last night somebody was willing to pay more money sorry that’s just how business goes the manager was completely disrespectful and dismissive of our feelings and really didn’t care whether or not we came back it was the most horrible experience I’ve ever had I am surprised this dealership is still open do not buy anything from them

We bought 2 Cadillac s from "Open Road"was told the CPO came w a bumper to bumper warranty, up to 6 years , 100,000 miles. Well no one will give me the paperwork and very secretive about what we have!! No one calls back, they define "slim shady " dealership!

Beware the extra fees with this dealership. They are legal but not very friendly. $700 Doc Fee $950 Vehicle Prep Fee $1,000 Penalty for not financing through their dealership $2,650 extra dollars on your purchase...