Open Road Cadillac

Rectangle 48
Sales
Service Closed

Open Road Cadillac Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2018

Welcome to the ALL NEW Open Road Cadillac of Morristown! We're Here for You. Literally. If you would like to chat with o

...

ur Team, please call us at 888-479-8311. We have team members that speak ENGLISH, SPANISH, RUSSIAN and AFRIKAANS. It's been a pleasure meeting you virtually; We hope to have the opportunity to work with you and the privilege to earn your business. We are conveniently located on Columbia Turnpike right next to the Morristown Airport. We look forward to providing you with the total Open Road Cadillac ownership experience. With over 170 years of combined Cadillac experience, we know that you will find your visit a special one!

"Life is an Open Road"

Service

Oil, Filter Change

$89.95 and up*

Tire Rotation

$39.95 and up*

Spark Plug Replacement

$299.95 and up*

Heating, Cooling Diagnosis

$150

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.4 out of 5 2.4
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    August 27, 2017

    I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan... with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..

    3.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello. Thank you for your review. We apologize for your experience. Can we reach out to you to discuss?

  • 5.0 out of 5
    July 3, 2017

    I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to... purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello In Love With My Ats!, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Than...k you again for taking the time to let the world know about your positive experience. Have a great day!

  • December 10, 2016

    My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I arrived... I met cordial Chris from sales who was assisting another customer, but promptly introduced me to Carlos who is knowledgeable, transparent and genuinely interested in getting to know my needs. Took me from start to finish through the process. Very impressed. Greatly appreciated the follow-up call from Marybeth the day after purchase to thank me for my business, to offer any assistance and wish me Happy Holidays and good luck.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    M. Imperiale, we are so pleased you enjoyed your visit to Open Road Cadillac!

  • 1.0 out of 5
    June 27, 2017

    Paid about $10,000 for repairs because of 3 issues I was having with the car after an accident, was without a car for about 3 months, was horribly treated... by the body shop manager and none of the original 3 issues had been repaired. After that, I took the car to another body shop, and they were able to diagnose and fix the issues for less than $1000 within 3 days!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 22, 2017

    One year and a problem cannot be figured out. Now involving someone from Cadillac Board of Directors

    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm sorry your experience hasn't been up to expectations. We truly want all clients to have a first in class experience. Please contact any of the man...agement team so we can help and learn from it for the future.

  • 1.0 out of 5
    May 17, 2017

    The service was excellent. My appointment was on time. The people were friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judy, thank you for the kind words about your time spent at the dealership. We as a team appreciate you and plan to always give you the same experienc...e every time!

  • 1.0 out of 5
    February 22, 2017

    Worst buying experience ever.. Complete bait and switch- run from this place

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    2.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Unhappy Customer, we appreciate you taking the time to respond. The staff at Open Road Cadillac take our reviews very seriously. Please call our m...anager directly at (973) 538-5650 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

  • 5.0 out of 5
    September 24, 2016

    I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles and... she was so patient with me - made sure I had everything I needed and wanted! She was amazing to work with and the entire team at open road is just great! Thank you for everything.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2016

    I bought a 2014 CTS a few weeks back at this dealership. Chris the Salesmen was very helpful and clearly knew all there was to know about the CTS. The... whole group that I dealt with; Including Omar the Pre-sales manager and David the finance manager, were very professional. I liked that the entire sales process was low-pressure. And by the way, Cadillac is starting to put out some really good American alternatives to the typical European trendsetters. Good job guys!

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2016

    responsive and honest, answered all my questions without hesitation, vehicle I was looking at was not a match but would have purchased it based on conduct... of the sales personnel

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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