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Reviews

4.5
72 lifetime reviews.
  • Pleasant and easy experience

    I was initially contacted by Jack Tuminaro after I submitted an online request for additional information on a Corolla. Jack T provided the inform...

    Dealer Response

    Dear Jeff, Thank you very much for taking the time to write such a lovely review. We are thrilled that you had such a nice experience at our stor...


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    I was initially contacted by Jack Tuminaro after I submitted an online request for additional information on a Corolla. Jack T provided the information I needed after several emails and phone calls. This initial interaction was a surprisingly pleasant experience. I was ready to come in to test-drive a vehicle and to discuss pricing. I arrived at the dealership and felt immediately welcomed at the reception desk. I did not feel "targeted". I was introduced to Marlon Roberts (Client Advisor) who was already aware of the communication I've had with Jack T and knowledgeable on the vehicle (features, pricing, etc.) I was interested in. We test-drove the car and came back to review some numbers (I did bring a calculator). I also met with Alvin Delgado (Sales Manager). He and Alvin were personable and easy to deal with. Everything was transparent with the pricing. Pricing was extremely competitive. I left the dealership (without much sales pressure) to review the sales offer at home. I returned a few hours later and finalized the purchase. I arranged to come in the next day at a specific time and drove off with my new car easily within 35 min after arriving at the dealership. This was a surprisingly pleasant and easy car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Jeff, Thank you very much for taking the time to write such a lovely review. We are thrilled that you had such a nice experience at our store. We feel extremely fortunate to have you as our customer, and we will try our hardest to be sure that your service experience with us is just as smooth. Warm regards and gratitude, Jason Ratti, General Sales Manager"


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  • Not honoring lifetime oil changes

    Bought my highlander years ago with lifetime oil change certificate. It clearly states at least 2 / yr following the mileage recommendation (every...


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    Bought my highlander years ago with lifetime oil change certificate. It clearly states at least 2 / yr following the mileage recommendation (every 5k miles). Brought it in and was told i got my 2 oil changes this year. Read the contract to the svc rep and he said his mgr wouldnt let him do it. Strangely the mgr was unavailable. Asked for a call back from the mgr and strangely (again) i didnt get a call back. This is where the country is heading when companies refuse to honor clearly worded contracts. Oh yeah, my prev oil change took 1.5 hrs with an appt. Make your own decision if you want to do business here

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Nimisha

    I just parchased rava4,2016 from KEN BEKAR.he was great.i enjoyed working with him.we will be back for my future car with this dealership.KEN was ...


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    I just parchased rava4,2016 from KEN BEKAR.he was great.i enjoyed working with him.we will be back for my future car with this dealership.KEN was very enthusiastic,went over the technical details of the car carefully with us &explained in cat very well.he make our whole process was so quick &simple! Thx for everything Ken.¿¿¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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