Toyota of Morristown

This dealership after service support is the worst. Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next morning noticed a small ding below the rear license plate. E-mailed our sales person Josh, he never responded, then called him and left a message, never responded. Next called the service manager, she never responded. Finally after a week of waiting, called and left a voice message with Ray Maglione the sales manager, he never responded. We are talking maybe a $250 ding repair. This quality issue should have been caught when Toyota of Morristown performed the PDI which Toyota pays the dealership to do. This will be our 7 Toyota purchase, first from Toyota Of Morristown and the last. This dealership is the worst of the worst after they have your $$. STAY AWAY.... Terrible customer service...

Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE xxxx DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. PS I HAVE MY OWN AUDIO AND VIDEO THAT HE WAS UNAWARE OF THAT WAS RUNNING AS HE ACTED LIKE A FOOL THAT SHOWS THAT WHEN I GOT IN THE PASSENGER SIDE OF THE CAR WITH THE DRIVER'S SIDE WINDOW DOWN, HE POPPED HIS HEAD AND ARMS ON THE OPEN WINDOW SHOUTING AND SCREAMING AT ME. AT THAT POINT MY DRIVER AND I LEFT THIS USELESS UNPROFESSIONAL RUDE UNEDUCATED PERSON BEHIND AND LEFT!!!!!! To protect our identity our girl friend wrote this review....you may ask why? Look at the THREATS by the owner that replied to so many negative reviews about his dealership....he uses his legal team as threats in many of his replies. I am sure he is another one you do not want to deal with like his incompetent service person DOUG MULLER!

Very professional and helpfull and sales man professional Robert Colon ready to help any time and ready to explain any problem to help the customers. Thanks

They advertised a Toyota RAV4 Hybrid online, so I went up to see and buy the car. It was a mess from the start. The person I made the appointment with, Matt, never even showed up. Then, the woman manager spent 30 minutes saying over and over again "How could this happen?" She became totally flustered. I couldn't have cared less. The big thing was I brought my own financing approval with me. The managers who play your friend in the beginning all of a sudden are saying "You can't do that!!, or "We don't deal with credit unions!' or "We will only take a personal check from you or our financing!", which none is true. Their rate was absurd! I signed up with their rate, and I will refinance before the 1st payment is due. They make money on their financing, and they count on that. They have slick gadgets in the finance department to impress you, and try to distract you while you sign. CHECK EVERYTHING WITH THIS AGENCY!!

I’m sure sales staff is okay especially because their prerogative is to sell cars, therefore customer service is mostly guaranteed. The service staff on the other hand, has no reason to express any level of customer service. Considering you’ve already been taken by that point. You either service it here or service it somewhere else. Take my advice. Service it somewhere else. Service staff at this location take no accountability for their errors and show zero compassion for their customers. Judith Forsythe in particular, who I found to be the most rude and least understanding individual in the service office, is actually the service department manager. Go figure.

buying a new car, it shouldn’t any though it’s a new car, but at this dealer NOT trustable my brand-new car need repair from the pickup day, not trustable dealer, when i try to address the issue the salesperson unprofessional neglecting all trust they don’t care about customer service dept not good has no clue what they are doing no manger to help even facilities really not consider for next buying

Eric addressed my questions an completed all that was necessary for my 15000 mile service. I was seen promply and was out in a very reasonable time period. This is my 3rd vehicle purchased from Toyota of Morristown.

I went to many Toyota Dealerships to try and get the price I wanted for a RAV4 2021. I was excited that my Salesperson Bonnie Malcomson treated me with respect and great service. She worked with me to get the price I wanted and I feel great about going here to get the deal I wanted.

We had a great experience leasing Toyota Venza XLE 2021at the dealership of Toyota of Morristown. All of the team of Alvin Delgado- the sales manager, Robert Colon-sales associate and Eric Medina-the finance manager were professional and very helpful to us.

Erin Mayo made my service appointment a 5 star experience. Thank you Erin. She was very knowledgeable and available throughout my entire time at Toyota of Morristown.