Reviews
We worked with Chad on purchasing a pre-owned 2013...
We worked with Chad on purchasing a pre-owned 2013 Infiniti G37. I am very happy with the car but sales process could have been much better. The negotiations of our trade in took forever and we were disappointed in the typical car saleman BS with making ridiculous low-ball trade-in offers. They specifically referenced items in the carfax report that we later found out did not appear. This was used to give us less than what was fair for our trade. He also told us the car we were purchasing was a "fleet vehicle" and when we took it to another Infiniti dealer they looked into it in more detail and said it was a rental car vehicle not a fleet vehicle, which was backed up by paperwork found stuffed behind the glove box. Once we agreed on a price I specifically asked for a new license plate given my current one was damaged and was told no problem, that they would take care of that. I had to follow up 3 times and finally the last time I followed up he blamed my husband saying the "cost for a new plate was $200.00 through them and he told me not to order it". Once again a total lie. I just ordered a new one myself today for $7.50. I really don't appreciate the dishonesty and hassle, but overall happy with my vehicle and Infiniti.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Best Buying experience ever!
My car buying experience with Holman Infiniti was fantastic! This was my first vehicle purchase and everything went very smooth. My G37 coupe is gorgeous, inside and out. My sales consultant was Jim Sullivan and he was incredible. All the way from his professionalism, dedication, Honesty and loyalty to selling me this vehicle was amazing! I live out of state and I knew I wasn't going to be able to come see the car myself , so I asked Jim every question I could think of about the vehicle. He was patient and honest about everything dealing with the vehicle. After 9 months from my purchase Im still a very satisfied customer and my G coupe is still Gorgeous!! Thank you so much Jim and Holman for this experience!! Ask for Jim Sullivan if your trying to BUY!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Best Yet
All services and personal contact with Chad and others was the best yet. I have been driving infiniti's for more than 10 years and this has been my best experience. Thank You Chad
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had the pleasure of working with Sean Connolly during...
I had the pleasure of working with Sean Connolly during my vehicle search. Sean was extremely knowledgeable and helpful. He was also very courteous and gave my wife and I plenty of time and space. When it came time to discuss financing, Sean worked hard to get us the vehicle that we wanted within our budget. Overall, he demonstrated a clear desire to make us happy and keep us as loyal Holman customers. Make sure you ask for Sean if you're looking to purchase/lease a vehicle from Holman Infiniti -- he is very customer oriented and will make sure you are happy! Thanks Sean!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BEST in the business... what more can I say? I am a new...
BEST in the business... what more can I say? I am a new car nut... which means this Infiniti marks my 37th new car purchase. I have bought everything from Hondas Accords, to pick-up trucks, to a new Quattroporte. I have been to many, many, many new car dealers. This was one of the smoothest ever. I was given an amazing price a new FX35 Limited Edition (rare model). I was give a very fair trade value. I was treated with respect, and my time was not wasted. Things were crazy at the office, and we were getting ready to leave for a weekend trip, so Emily and Bill arranged to have my new FX delivered to my office. I signed, they picked up my trade, and I was on my way. I don't write recommendations too often... but these guys are good. I will be back! Thanks Emily, Bill and Joe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with this dealership. I was very close...
Great experience with this dealership. I was very close to buying a car from autolenders and figured I'd give Infiniti a shot. This dealership is over an hour from my home but the price on the used cpo g37x was very good. The first thing Jim promised was getting my 7-8% from autolenders down to 2.9%! Than Jim promised the car was in great shape and they have the best prices in the area. After doing more research the price was definitelyy the best. I went the hour drive to check out if this was all going to be correct. Once I got there unfortunately the finance company was closed for Infiniti but Jim assured me we would be fine. We did all the paperwork and took care of the price which was identical to what he said it would be. Since they couldn't have everything approved I couldn't take the car that night. Jim said he would call me the following day ASAP to let me know. Jim called me in the morning when he got the info and everything was approved and told me he was going to deliver the car. He conviently brought the car to my job on my lunch break which was over an hour away, the paperwork was identical to what he said and I signed and the car was great! I am still happy about this purchase and will definitely go back too this dealer and jim
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Although we're not leasing again, did four cars J30,G35...
Although we're not leasing again, did four cars J30,G35 and two G37s, I would highly recommend Holman Infinti - super professional. Upset that they don't have a vehicle that meets our current needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your patronage!
Great experience. This has been my 3rd Infiniti purchase...
Great experience. This has been my 3rd Infiniti purchase there. Always helpful, fair and willing to go the extra mile. Also, now if you prepay for your service they will pick up your car at your home, give you a loaner and return when complete. Not to mention the free car wash for life in the back of the dealership.. Great place to do business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for being a loyal Holman Infiniti client. We look forward to continuing our relationship and thank you for the glowing review!
Dennis Smith as the salesman was terrific. The experience...
Dennis Smith as the salesman was terrific. The experience was great. I had a special order car and it took 4 months to get but when it came it was clearly worth the wait. The atmosphere in the dealership was not high pressure but they seemed to make you want the extras that were available since they made sense. They explained why these extras were not included in the price as they are in competitors and it made sense. I believe I got a reasonable deal but the car is what I wanted. This is the second car we have gotten from this salesman and I would definitely go back to him for another car if the car he was selling was what I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent purchase at Holman Infiniti. We are pleased that you had a great experience and look forward to continuing our relationship with you. Happy miles!!
Emily Salamone provided friendly and proffessional...
Emily Salamone provided friendly and proffessional sevice. Price was very competitive. Minor omissions in cleaning were quickly corrected with the appology. Gas tank was not full, but was filled upon request.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase and we are glad Emily provided you with a pleasant experience. We look forward to further assisting you in the future!!!