Reviews
Write a reviewA very clean dealership .
A very clean dealership . The staff was very professional. I especially liked working with Mitch .
A very clean dealership .
A very clean dealership . The staff was very professional. I especially liked working with Mitch .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, thank you for leaving Lexus of Cherry Hill a five-star review! We are thrilled that Mitch and our team were professional. See you down the road!
Bad Service
The sales side of the business i have nothing but nice things to say about, however my service experience today was poor. I was called by my service advisor to pick-up my car and it was in detail getting finished up. Detail to me means my car was being cleaned....it was everything but clean. I think they hosed it off at best....the car was spotless when I dropped it off. When I told the advisor it wasn't cleaned she say it was with an attitude. I asked about two paint spots that needed touch up and she replied they were taken care of. Needless to say, they weren't. When I bought the car, I was told that service goes over your car with a fine-tooth comb when being serviced....maybe they under the hood but no way on the outside.
Bad Service
The sales side of the business i have nothing but nice things to say about, however my service experience today was poor. I was called by my service advisor to pick-up my car and it was in detail getting finished up. Detail to me means my car was being cleaned....it was everything but clean. I think they hosed it off at best....the car was spotless when I dropped it off. When I told the advisor it wasn't cleaned she say it was with an attitude. I asked about two paint spots that needed touch up and she replied they were taken care of. Needless to say, they weren't. When I bought the car, I was told that service goes over your car with a fine-tooth comb when being serviced....maybe they under the hood but no way on the outside.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, I'm sorry to read about your recent service experience. We aim for excellence in all areas of our business and it's clear we fell short during your visit. Your feedback is important as it helps us improve where needed, so thank you for sharing this with us. I'd like to step in so I can try to make things right. Please don't hesitate to reach out directly when you are available. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215
Alex Wong was very helpful.
Alex Wong was very helpful. He answered all the questions that I have and make the process goes quick and smoothly. I’m so happy with my new Lexus 600. Great experience, love to recommend this dealer to the buyer
Alex Wong was very helpful.
Alex Wong was very helpful. He answered all the questions that I have and make the process goes quick and smoothly. I’m so happy with my new Lexus 600. Great experience, love to recommend this dealer to the buyer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Alex provided you with a smooth and efficient experience! Thanks for recommending Lexus of Cherry Hill. Enjoy your new Lexus LX 600!
Jamie is simply outstanding and took care of my Lexus, as
Jamie is simply outstanding and took care of my Lexus, as always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership!
Jamie is simply outstanding and took care of my Lexus, as
Jamie is simply outstanding and took care of my Lexus, as always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marco, it's great to know Jamie provided outstanding service for your Lexus at our Cherry Hill dealership. We appreciate the kind words and look forward to seeing you next time!
Michael Thiel was the consummate sales rep.
Michael Thiel was the consummate sales rep. Extremely personable, knowledgable and well-groomed. He explained everything to us clearly and answered all of our questions. Spent plenty of time showing us all the features of the car and made it clear that he will be available to answer any questions that may arise regarding its operation.
Michael Thiel was the consummate sales rep.
Michael Thiel was the consummate sales rep. Extremely personable, knowledgable and well-groomed. He explained everything to us clearly and answered all of our questions. Spent plenty of time showing us all the features of the car and made it clear that he will be available to answer any questions that may arise regarding its operation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a great experience with Michael at Lexus of Cherry Hill. It's wonderful to see how well he guided you through the process and made sure all your questions were answered. Enjoy your new car, and remember, we are here for any future inquiries!
Great service; attentive, responsive and professional.
Great service; attentive, responsive and professional. The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor
Great service; attentive, responsive and professional.
Great service; attentive, responsive and professional. The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a great experience with our team at Lexus of Cherry Hill! It's wonderful that Jonathan was able to assist you effectively. Thanks for the review and we hope to see you again down the road.
Amazing Service Advisor
My service advisor was Christopher. He was amazing. Christopher updated me on the needs of my vehicle, prepared a loaner for me, and updated me when the vehicle was ready to be picked up. He is a great asset to Lexus of Cherry Hill.
Amazing Service Advisor
My service advisor was Christopher. He was amazing. Christopher updated me on the needs of my vehicle, prepared a loaner for me, and updated me when the vehicle was ready to be picked up. He is a great asset to Lexus of Cherry Hill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hinson, it's great to know that Christopher provided you with such excellent service at Lexus of Cherry Hill. We'll make sure your compliments reach him! Thanks for the review. We are here for you and any of your future service needs!
Excellent service, reasonable priced and Fred was very
Excellent service, reasonable priced and Fred was very knowledgeable overall a good experience.thank you
Excellent service, reasonable priced and Fred was very
Excellent service, reasonable priced and Fred was very knowledgeable overall a good experience.thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a good experience with us at Lexus of Cherry Hill! It's great that Fred was able to assist and provide excellent service. Thanks for your feedback!
Prompt and courteous service, proper explanation of
Prompt and courteous service, proper explanation of services needed Would not go anywhere else for the car
Prompt and courteous service, proper explanation of
Prompt and courteous service, proper explanation of services needed Would not go anywhere else for the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a positive experience with our team at Lexus of Cherry Hill. We appreciate your trust in us for all your car service needs!
Great staff and service, highly recommend.
Great staff and service, highly recommend. Overall very satisfied during this visit, and my go to Lexus dealer of choice.
Great staff and service, highly recommend.
Great staff and service, highly recommend. Overall very satisfied during this visit, and my go to Lexus dealer of choice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Raul, we're delighted to know that you had a great experience with our staff at Lexus of Cherry Hill. We appreciate your recommendation and look forward to serving you again in the future!
