I have visited this dealership several times to buy a new car. Both times the salesperson was running multiple buyers, despite me having made an appointment.... They like to give a “quickie” test drive through the TD office park next door to save themselves time, which isn’t enough time to know if the car is for you and you never get over 40 MPH. Insist on a longer test drive and if your salesperson doesn’t have 30 minutes for you on a test drive, ask for another salesperson or go to another dealership. In my case the quickie test drive didn’t reveal an issue I have with the car I bought that would have caused me to not buy the car. This is my fault for not insisting on a longer test drive, but also means I’m less likely to buy from this dealership in the future because they don’t want to spend enough time with prospective buyers and now I’m stuck with an expensive car I don’t like for an issue that you can’t discern from a 10 minute spin around the TD office complex. And the issue is one I would never even have thought about because I’ve never had it with any of the other cars I have owned.
My first negotiate experience was a few months ago . My car was being serviced and I requested a loner car . None were available so they sent be to enterprise... for a rental . It was a old crappy Chevy with no babknip camera (I am driving an 75k dollar car bought at this dealership) Then my car was not ready when promised .(3 hours late) When I finally got the text that the car was ready it was 5:18pm . I texted back that it was now too late for me to Pick up the car because I had dinner plans and that I would pick it up I’m the morning. The next morning the dealership was closed . For the next 3 days This time a similar experience with the rental and lack of communication from Service department was why my car again was to be ready in the morning and I am Now picking it up at 3:30
I traveled all the way from Michigan to buy a CPO'd 2014 750i x-drive. My salesman, Bob Sherlock was awesome! The car was exactly as promised. I will be... returning to BMW of Mt. Laurel to buy my next BMW!
I got my car serviced on Thursday of last week to fix my A.C. When they took a look at my vehicle, they found oil leaks and the they recommended a brake... change. There was an leak in the oil filter housing gasket ( which I replaced 2.2 years ago and wasn't covered because it is a 2 year warranty) and an oil cooler housing gasket. I was told all these break apart in an BMW which is awesome because you pay top dollar for the cars but their engines just leak oil whenever they want. So, the repair was done in the afternoon on Friday and I picked up the car on Saturday morning. The repairs costs over $2200 for the oil leaks,the AC, and the wipers I got replaced. All seems fine, then hours into getting my car back the Coolant light comes on, then my engine light comes on, soon after the car start making obscene noises. So, I abruptly stop at a gas station and fill up the coolant. But the sound continued and the coolant light pops up. So, i called on Sunday but they were closed. Then I called Monday, and they were very accommodating and sent me a loaner. They diagnose the car on Tuesday and tell me that there is a crack in the coolant tank and there's a thermostat fault, tank ventilation fault. I spent over $2200 to service my vehicle and all of the sudden the coolant tank, thermostat, and ventilation system breaks? I called right away and told them that it is ridiculous that this happened but they told me the repairs were no where near the coolant tank and they did not do anything wrong and it just happened to break right after the car was serviced. They literally had the hours ago and the coolant tank broke? I guess I just stabbed it? DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. THEY CHARGE YOU AN ARM AND LEG FOR MINOR REPAIRS AND PURPOSELY BREAK YOUR CAR TO CHARGE YOU EVEN MORE. other than that the service people are very friendly.
The experience was absolutely great, the process was quick fast and also efficient.. I was very pleased with there customer service .. I would definitely... tell others to go this route
my sales person Donna McLaughan was very helpful and the result was I purchased a used 2012 mini cooper in very very clean and good running condition.... I was very satisfied with the results and how comfortable the staff made me feel
I had an outstanding experience buying my first BMW. I was nervous about the trade in process and finding the right vehicle for me. Tom Lewis and Kasey... Crivaro did a great job of explaining the process to me and helping me make the right selection. Tom spent a lot of time working with me to ensure I got the most for my trade and was able to help me get out of a lease with another manufacture. I am very excited about my CPO 535i. Great folks over at BMW of Mt. Laurel.
Arie and all the staff were incredible. Arie was an absolute pleasure to talk to and work with. He made my wife and I feel like we were his most important... and only customer. My wife and I are not easily impressed and this car purchase was the most enjoyable and trouble free we've ever experienced. Bmw of Mt Laurel will be are first choice for our future purchases. Thank you.
Been a long time customer bought a (m3, x5, m5) and was going to buy a 2015 x5m but they wouldn't match a offer from another dealership less than 20 miles... away. I was going to give them another chance when buying 2 more vehicles 2017 x5 and 2017 x5m. All they care about is money now. all must business will be going to the dealership less the 20 miles away.
This dealer was great very fast and knew what they were doing great staff and great people would deff buy another car from there