Reviews
New car
Great customer care, the car I wanted at the price I wanted and personal attention all the while by my sales person Steven Martin. I was able to take my car home the same day with a full tank of gas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steven was my sales person and he was exceptional
Very personable young made the whole process fun !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your recent experience with us, Terry! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Awesome staff
I came in to see Oliver today and he was extremely helpful. He was very knowledgeable and polite. If you ever walk into this dealership be sure to work with him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AWESOME!!!
Highly satisfied with my overall experience in purchasing a new car. Steven Martin went above and beyond the call of duty from greeting to closing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Looking to purchase a new or used car
I really appreciate the service I received Mr. Steven Martin was a excellent sales man I really liked how he tried his best to help me get in a car he was so nice an kind a patient with me an for that I will highly recommend a friend to visit or to purchase a vehicle at Honda
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Bridget, we really appreciate your feedback about Steven and Napleton River Oaks Honda! Thanks again for the recommendation, and have an amazing day!
Great Salesman and Dealership
I was looking to buy my second Civic, and Oliver made everything so smooth, he worked with me about 3 weeks and he sent me pictures of the car and obviosuly let me test drive it. He made the process very easy and smooth, gave me many options and best for my own interest, and finally I got my new Civic, so if you need someone to help you go to Oliver, amazing guy and salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding
I am a very satisfied new Honda customer! Had a great experience purchasing my new vehicle . JP and the Honda Team was very attentive ,patience and professional in their trade. I would highly recommend my friends to this dealership JP thanks for everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
I went in for an oil change and ended up getting a 2017 Civic. Steven Martin is an excellent salesman. He really went the extra mile and provide a great car buying experience. I highly recommend him, gking
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Napleton River Oaks Honda, Lansing, Il
I knew I wanted a Honda CR-V, and had done my research before hand, but was looking for the right dealership. At Napleton River Oaks Honda, I worked with Oliver Marin to get the best deal possible. Oliver was knowledgeable and easy to work with. He wasn?t agrresively trying to get me to buy what I didn?t want/need. Oliver made sure to address my concerns, so I decided I could stop looking around and bought the CR-V from Napelton Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Milton, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. We'll be happy to let Oliver know about your kind words and five stars! We are always more than happy to assist you if anything else comes up. Take care!
Helped over the phone by Elena
Elena was a fantastic help to me! She was very knowledgeable and polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again soon!