Napleton River Oaks Honda

My experience was great! JP helped me out with all my needs to get a new vehicle. He was helpful, patient, friendly and attentive. It's great to have people like that because buying a new car can be alot. I've been to quite a few places and it's not everywhere where you can get someone that's really after your needs being met instead of just getting someone to purchase a car. If I ever need a new car I know where to come.

JP was amazing to work with. He was kind, patient, funny, and extremely helpful!! I left happy and excited to be in my new vehicle which I thought I wouldn't be able to get. Thank you JP, I really appreciate your hard work and dedication. I will definitely return when I'm ready to purchase another vehicle!! 10/10 definitely recommend!!

I would like to personally thank Ronnie for the wonderful experience I had at Napleton's River Oaks Honda. Ronnie was very nice and quick to help, after the first car that we planned on getting didn't work out. Ronnie was quick to find me a nice car for a good price, and now at 19 YEARS OLD!!! I was able to purchase my first car with no cosigner. Once again, I would like to personally thank Ronnie for his dedication and help. He was even nice enough to fill my new car up with gas twice for the inconvenience the first time, which was super helpful considering the gas prices in today's world. Thank you, Ronnie, and thank you, Napleton's River Oaks Honda

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was “tied up in a sale” and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I’m leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here.

Great experience. In and out in about 2 hours. No complaints with the service or employees.

Great experience working with JP. He was very efficient and helpful in regards to buying my new car. Would highly recommend.

Before heading to Napleton’s River Oaks to look at a couple of used CRV’s, I checked Dealer Rater to the ratings in their Sales man and JP was very highly rated and I can see why. We told him the cars we wanted to look and test drive and he recommended we also drive a new CRV so that we could make a well informed decision. He did what he could to keep the process moving along.

We had an amazing experience here, Jeffery Parham was an amazing sales consultant he was very knowledgeable and kind, I highly recommend asking for him if visiting this dealership!

Earnest always work out a good deal. My fiancé got a brand new 2026 vehicle. I definitely recommend Earnest as your salesman. Thanks again E 😊

Despite finding a car I was genuinely interested in, I discovered the hard way that this dealership does not cater to out-of-town buyers. I reached out specifically for a referred vehicle, but the process was a complete dead end because I don't live in the immediate area. It’s frustrating to see a car you want and be ready to move forward, only to find that the dealership’s policies or lack of support for non-local customers make the purchase impossible. While they claim to serve the broader Chicago and Lansing areas, their "local-only" vibe is a major deterrent for anyone traveling to find a specific model. If you are an out-of-town buyer looking for a seamless, transparent experience, I strongly suggest looking elsewhere. This dealership clearly prioritizes local walk-ins over serious buyers from further away.