Reviews
Great service
I didn't have an appointment since my problem occurred the night before. My car was serviced quickly and was ready in two hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Donald. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best regards, Frank Odeh - General Manager | 708-868-0100
Janis, the best service adivsor!
Janis, the service advisor, always gives the customer the best service experience. She advices you of the costs in advance, calls to tell you if there are any delays in the repair and calls when the service is done. Janis is 5 stars!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, thank you so much for taking the time to leave this wonderful review. Janis is a valuable member of our team and she will be grateful to read the nice comments you left her. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Frank Odeh - General Manager | 708-868-0100
Excellent dealership with excellent people
I had been looking for a used Honda CR-V. I found one online and came into Napleton to check it out. I knew right away it was the car I was looking for!! Jill and Joe in sales were awesome with helping me make this car mine! Also Andrew in finance helped me and explained everything I needed to know about the extended warranties. I highly recommend this dealership to anyone looking for a great deal and awesome people!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cristina, thank you so much for taking the time to leave this wonderful review. It is great to read that Jill, Joe and Andrew did an awesome job in assisting you during your visit. We appreciate your recommendations and if there is anything more that we can do please come back and see us again. Take care! Best regards, Frank Odeh - General Manager | 708-868-0100
Best experience
I am so happy that I met Moody today at Napelton Honda!!! He sold me a brand new 2016 Honda CRV that I absolutely love!!! Moody made my car buying experience one of the best that I have had in my life and I really was discouraged about buying a car because of past experiences, but Moody changed my entire attitude about purchasing a new car and he turned my discouragement to encouragement. If anyone is looking to buy a new car without all the stress, well choose Moody at Napelton Honda because he is the BEST!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this terrific feedback and congratulations on the purchase of your new 2016 Honda CR-V! Moody is a great asset to our team and we appreciate all he does for us. We’re very happy to hear that he provided you with the one of the best car buying experience you’ve ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Frank Odeh - General Manager | 708-868-0100
No additional services suggested That I didn't nee
Juan assisted me. He told me the services I needed for the mileage on my car and did not try to sell me what I did not need. The service department got my car serviced within 45 minutes to an hour. It was a good experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peggy, thank you so much for taking the time to leave this wonderful review. Juan is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Frank Odeh - General Manager | 708-868-0100
Shopping with Napleton - A Piece of Cake!
Between my wife and I, we've owned 6 Hondas (the last, just recently purchased); all bought from Ed Napleton. We are very pleased with past service and are even more satisfied with the way we were treated during our last visit. Our salesperson, Alvin Crowder could not have been more helpful. He worked patiently with us, and was very serious about taking care of the business; making sure we were absolutely satisfied. He is a real gentleman. The General Manager, Alex Marron, was also a delight to work with; answering our many questions and he did his best to make sure we understood every aspect of the deal. I cannot omit Jill Verbich (sales consultant) and Larry Chambers (delivery manager). They were very helpful, as well. Our overall experience - A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to extend our gratitude to you for taking the time to give us your feedback. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. We will share your comments with Alvin, Alex, Jill and Larry and if there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Frank Odeh - General Manager | 708-868-0100
Great service as always at River Oaks Honda!
It's always a wonderful experience! I worked with Mike this time, and he's great! Everyone is always polite, friendly, knowledgeable and thorough.,It's always a wonderful experience! I worked with Mike this time, and he's great! Everyone is always polite, friendly, knowledgeable and thorough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nora, thank you so much for taking the time to leave this wonderful review. We're thrilled to hear that we are always able to provide you with a wonderful experience during your visits. If there is anything more that we can do please come back and see us again. Take care! Best regards, Frank Odeh - General Manager | 708-868-0100
great service
Had excellent service from the indeed the tech had excellent service from and to text service technician excellent service had car towed to the shop and was fixed the next day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, we're completely committed to providing excellent service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. We value our customers and we look forward to seeing you on your next visit. Best regards, Frank Odeh - General Manager | 708-868-0100
Excellent Service and Good Team of Workers
When I entered the dealership I was greeted immediately by Joseph Ritchie, very understanding and he was so help. When I go to any store the first thing I look at is how ther sales person will treat me. I can't say enough about this young man, he was so understand and made me feel that he listened to everything I requested. Great Job Joseph, keep up the great job. I also have to give thumbs up to the finance director as well. I would recommend this shop to buy a vehicle from. Thank you! Joseph.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing from our customer so thank you for taking the time write this glowing feedback. Joseph is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Frank Odeh - General Manager | 708-868-0100
Great Deal with accord LX
This is my first time purchasing a new car in my life, and I am very satisfied with the 2016 Honda accord LX I bought here. With no experience with any car purchase before, I was a little worried that I would be talked into spending a whole lot more money then get a problematic car. It was just the opposite. My sales man, Rafael, he was so helpful and patiently guided me through the process, and made sure that I was satisfied with both the price and the quality of the new car. It has been 3 months now and I have been enjoying my new car very much. So anyone who is trying to purchase either a new car or a used car should visit this place and you will find some very nice deal here. Ray
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this terrific feedback and congratulations on the purchase of your 2016 Accord LX! We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Rafael did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Frank Odeh - General Manager | 708-868-0100