River View Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
126 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 25, 2019

    They did detail the car for me after I bought it found it had not been vacuumed since it was being driven by them. 1 thing they could have done for me... was put a rubber plug on my drivers floor mat I know its picky but it's the little things I have done at lot of business with them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for this feedback. We take pride in our customer service and will definitely address this issue. We are sorry that we missed this detail. ... Hope to see you again soon, so we can try again. Thank you for your business.

  • 5.0 out of 5
    August 3, 2018

    The great service continues as usual. Just said car in for tune up brake job and a few other things and everything is excellent the timing was good and... job was done when they said it would be. Thank you very much Jim and Jason and the rest of the staff. You have never let me down thanks again. John you have a great group.!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so happy to hear that you continue to have a great experience at River View Ford. John and the entire team are so grateful for you and your bu...siness. We promise to always deliver 5 star service to you, John! Have a great day!

  • January 15, 2018

    Excellent service fast and curtious thanks to ray Ammari our sales person whom made the process contort able with pati ence and rispectTHANK YOU RAY AMMARI

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Dina. I am so glad you are happy with your new vehicle and with our newest sales consultant Ray. We are looking forward to seeing you when you need... to service your vehicle. Should you ever need anything we will be here to help. We appreciate your great review. Your review helps us grow our business. Thank you John Hennessy

  • 1.0 out of 5
    July 11, 2018

    I purchased a new ford ecosport after 2 days the car broke down after the dealer looked at the car was told#1 cylinder exploded how does that happen over... 2 weeks later waiting on a new engine I was told they lost the engine stay away from this cheap vehicle and terrible dealer ship

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Here at River View Ford, we strive for excellence, and are disappointed to hear that you may have received anything less. We'd like the opportunity to... turn your experience around. Please reach out to us at (888) 643-2509 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 5.0 out of 5
    May 16, 2018

    My parents, who are elderly, recently visited River View ford to check out a new Edge. While there, they met with John Hennesy who personally took care... of them. My mom, who is very particular, asked for certain things on the vehicle. Not only were those needs met, They went above and beyond to make sure they were happy and getting exactly what they wanted. In a world where customer service is lacking, River view showed exactly what customer service should be. Its nice to know there are still car dealers out there that deal with people with integrity. John took care of my parents like they were his own and I really appreciated it. Thanks again River view!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 21, 2018

    Was treated very professionally and received great service on our visit. We have been customers for 17 years and have no complaints with sales or service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr Svoboda thank you for taking the time to fill out a survey. We appreciate the great rating and the kind words. Your loyalty means the world to us. ...We look forward to seeing you at the next visit. Thank you again John Hennessy

  • 5.0 out of 5
    January 11, 2018

    My Ford Escape was making grinding noise that was concerning to me. The service techs at River View Ford correctly diagnosed the problem and fixed it right... the first time, as you would expect. The tech showed me pictures, explained the problem, and even recommended future repairs for a couple of small leaks. I was given very competitive pricing and was able to qualify for a rebate by paying with my Ford credit card.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brian, we're pleased to hear everything was completed to your satisfaction on your Ford Escape! If there is anything else we can do to assist you, ple...ase let us know! Take care!

  • 5.0 out of 5
    December 21, 2017

    Another great experience at Riverview. Just an oil change and tire rotation. In and out with no problems at a fair price.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thomas Thank you for the great review. Our team appreciates you taking the time to help us. We will work just as hard for you next time you are in for... service. We look forward to seeing you in 2018! Happy New Year

  • 4.0 out of 5
    December 8, 2017

    The service department was great, they scheduled and repaired my car in a timely fashion for the price that they quoted me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    December 2, 2017

    Sparkling clean dealership with a kind, down to earth, helpful staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Nina, thank you for sharing your recent experience with us. We are pleased to hear you received outstanding service from our staff! We hope to be of s...ervice to you again! Take care!

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