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ACE Ford

(510 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–5:30pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–4:00pm
Sunday Closed Closed

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Reviews

(510 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We have purchased many vehicles from Ace ford and it has

We have purchased many vehicles from Ace ford and it has always been great experience

We have purchased many vehicles from Ace ford and it has

We have purchased many vehicles from Ace ford and it has always been great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everything went smoothly Would definitely recommend Ace

Everything went smoothly Would definitely recommend Ace Ford to all my friends and family Recommend highly

Everything went smoothly Would definitely recommend Ace

Everything went smoothly Would definitely recommend Ace Ford to all my friends and family Recommend highly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent sales experience with Ace Motors and my

Excellent sales experience with Ace Motors and my salesperson, and the many other people I dealt with. Took about three hours to get everything done with my purchase

Excellent sales experience with Ace Motors and my

Excellent sales experience with Ace Motors and my salesperson, and the many other people I dealt with. Took about three hours to get everything done with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Mark Fields was very helpful with me coming into get my

Mark Fields was very helpful with me coming into get my oil change. 10/10 would totally recommend as he helped me out very much.

Mark Fields was very helpful with me coming into get my

Mark Fields was very helpful with me coming into get my oil change. 10/10 would totally recommend as he helped me out very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service, informative, knowledgeable,

Excellent service, informative, knowledgeable, professional, great cars, up-to-date, enjoyable, fast, accurate. Awesome, great people

Excellent service, informative, knowledgeable,

Excellent service, informative, knowledgeable, professional, great cars, up-to-date, enjoyable, fast, accurate. Awesome, great people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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It’s a pleasure to deal with the Ace team.

It’s a pleasure to deal with the Ace team. I’ve bought 3 vehicles from them at a fair price with great financing. The best part for me is that we did all of the time consuming part through email. Only thing we did in person was sign and pickup the cars. They take the pain out of buying a car.

It’s a pleasure to deal with the Ace team.

It’s a pleasure to deal with the Ace team. I’ve bought 3 vehicles from them at a fair price with great financing. The best part for me is that we did all of the time consuming part through email. Only thing we did in person was sign and pickup the cars. They take the pain out of buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Been a month since work was done, guess I’m not going to

Been a month since work was done, guess I’m not going to get a review from them by email. Back on April 13 of 2023 I took my truck in to have them replace my front wheel hub and bearings for front left side. Drop off so I could pickup that night then I get call from them saying that they need to keep truck one more day because they broke something and needed more time to fix and I said ok, got the truck next day bill was 899.10 for replacing both wheel hub bearings which only had 73,000 miles on them. So now less then 1 year and 9,000 mile later that same noise is back so I take truck back to Ace Ford and tell them same noise is back and they said 150.00 the test drive and find problem. What ever I said then I found out the the wheel hub bearings they put in where not Ford parts the where from Advance Auto and that they told me. I do not remember them telling me anything about that and then they said the part number is not there’s and that’s how I should have done plus they wouldn’t have done work if I would have said no. If I would have said no then they wouldn’t have been able to get my truck back, anyway why would I take my truck to Ford and pay them to put in after market parts that’s nuts. So after fighting with them they charged me 396.60 and once again put in after market parts from Advance Auto in my truck. I believe they took truck apart then realized they didn’t have the parts and tried to get over on me

Been a month since work was done, guess I’m not going to

Been a month since work was done, guess I’m not going to get a review from them by email. Back on April 13 of 2023 I took my truck in to have them replace my front wheel hub and bearings for front left side. Drop off so I could pickup that night then I get call from them saying that they need to keep truck one more day because they broke something and needed more time to fix and I said ok, got the truck next day bill was 899.10 for replacing both wheel hub bearings which only had 73,000 miles on them. So now less then 1 year and 9,000 mile later that same noise is back so I take truck back to Ace Ford and tell them same noise is back and they said 150.00 the test drive and find problem. What ever I said then I found out the the wheel hub bearings they put in where not Ford parts the where from Advance Auto and that they told me. I do not remember them telling me anything about that and then they said the part number is not there’s and that’s how I should have done plus they wouldn’t have done work if I would have said no. If I would have said no then they wouldn’t have been able to get my truck back, anyway why would I take my truck to Ford and pay them to put in after market parts that’s nuts. So after fighting with them they charged me 396.60 and once again put in after market parts from Advance Auto in my truck. I believe they took truck apart then realized they didn’t have the parts and tried to get over on me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jeff, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way, and we would appreciate the chance to discuss this matter further. Please reach out to Brett, the Service Manager, at 856-845-6600 Ext. 301.

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Dina, Gino and the staff at Ace were top notch with every

Dina, Gino and the staff at Ace were top notch with every part of my new truck purchase. I’m going back soon to get a new explorer for my wife.

Dina, Gino and the staff at Ace were top notch with every

Dina, Gino and the staff at Ace were top notch with every part of my new truck purchase. I’m going back soon to get a new explorer for my wife.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I buy all our trucks from Ace Ford!

My husband and I buy all our trucks from Ace Ford! We love Ace Ford and Joe Christopher is our salesman! He's the best!!

My husband and I buy all our trucks from Ace Ford!

My husband and I buy all our trucks from Ace Ford! We love Ace Ford and Joe Christopher is our salesman! He's the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Lease buyout

Lease buyout was professionally handled and I felt very comfortable with the transaction by Joe Christopher.

Lease buyout

Lease buyout was professionally handled and I felt very comfortable with the transaction by Joe Christopher.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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