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ACE Ford

(533 reviews)
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–5:30pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–4:00pm
Sunday Closed Closed

Reviews

(533 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of ACE Ford from DealerRater.

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I had an issue and the service manager handled in in a

I had an issue and the service manager handled in in a very professional way and I appreciate it to the up most thanks Brett Campbell !!!! 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been going to ACE Ford since I purchased my

I have been going to ACE Ford since I purchased my Expedition there 4 years ago. I am always approached by Mark and discuss what I need. We discuss a few issues and off I go. In an hour or 2 I get a call to pick up and every thing is good along with a few items that the mechanics noticed that need attention. Many thanks to all from drop off to pick up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Have no complaints!

Have no complaints! Everything went extremely well!! Our case was somewhat difficult, but was handled with the most professionalism! Mr. Galiazzi was our salesman and he was wonderful!!! Would definitely buy another vehicle from ACE Ford in the future!!! And their Service department is awesome too!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Susan, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

We have purchased many vehicles from Ace ford and it has

We have purchased many vehicles from Ace ford and it has always been great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything went smoothly Would definitely recommend Ace

Everything went smoothly Would definitely recommend Ace Ford to all my friends and family Recommend highly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales experience with Ace Motors and my

Excellent sales experience with Ace Motors and my salesperson, and the many other people I dealt with. Took about three hours to get everything done with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mark Fields was very helpful with me coming into get my

Mark Fields was very helpful with me coming into get my oil change. 10/10 would totally recommend as he helped me out very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service, informative, knowledgeable,

Excellent service, informative, knowledgeable, professional, great cars, up-to-date, enjoyable, fast, accurate. Awesome, great people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It’s a pleasure to deal with the Ace team.

It’s a pleasure to deal with the Ace team. I’ve bought 3 vehicles from them at a fair price with great financing. The best part for me is that we did all of the time consuming part through email. Only thing we did in person was sign and pickup the cars. They take the pain out of buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Been a month since work was done, guess I’m not going to

Been a month since work was done, guess I’m not going to get a review from them by email. Back on April 13 of 2023 I took my truck in to have them replace my front wheel hub and bearings for front left side. Drop off so I could pickup that night then I get call from them saying that they need to keep truck one more day because they broke something and needed more time to fix and I said ok, got the truck next day bill was 899.10 for replacing both wheel hub bearings which only had 73,000 miles on them. So now less then 1 year and 9,000 mile later that same noise is back so I take truck back to Ace Ford and tell them same noise is back and they said 150.00 the test drive and find problem. What ever I said then I found out the the wheel hub bearings they put in where not Ford parts the where from Advance Auto and that they told me. I do not remember them telling me anything about that and then they said the part number is not there’s and that’s how I should have done plus they wouldn’t have done work if I would have said no. If I would have said no then they wouldn’t have been able to get my truck back, anyway why would I take my truck to Ford and pay them to put in after market parts that’s nuts. So after fighting with them they charged me 396.60 and once again put in after market parts from Advance Auto in my truck. I believe they took truck apart then realized they didn’t have the parts and tried to get over on me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jeff, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way, and we would appreciate the chance to discuss this matter further. Please reach out to Brett, the Service Manager, at 856-845-6600 Ext. 301.