Reviews
Professional & pleasant
I had a great experience at Lexus of Atlantic City when I purchased my new GX 460. The finance manager Chris Delvecchio was outstanding. He was extremely pleasant and great to deal with. He was friendly and answered all of my questions, making me feel at ease with my new purchase. I would highly suggest asking for him if interested in purchasing a new vehicle. I will definitely be interested in purchasing more vehicles from there because of my recent experience with Chris.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alicia! This was such a pleasure to read your review. I'm happy to hear Chris took good care of you during your purchase experience at Lexus of Atlantic City. Enjoy the GX! It's a beautiful SUV. Let us know if you ever need anything. I will be sharing your review with our fans on our Facebook Page! Thanks, again. Rebekah Marine Customer Care Coordinator www.ACLexus.com rmarine@AClexus.com (609) 641-0008
Talk about REDEMPTION...they out did themselves!
Talk about a story of redemption...I cannot give enough accolades to Scott Harvey, Tony DeLaurent, Chris Delvecchio, and Nancy DeCecco at Lexus of Atlantic City, NJ. I crossed state lines in search of my vehicle and must confess that we had a bit of a rocky start, but they made it all worth the while. These people know the true meaning of customer service. They are genuinely NICE and will do any and everything in their power to accommodate the customer and ensure a pleasant experience. They waited for my arrival after their scheduled close time on a Saturday afternoon, gave me a great deal on the price of the vehicle without a hassle, AND delivered the car to me. To top it all off, Nancy, in the administrative section was an absolute joy to deal with in preparing the paperwork. I whole-heartedly recommend this team to anyone in the market for a car and I will seek them out when the time comes for me to buy again as well. I am so impressed...and I am not easily impressed. Great job! It truly was a pleasure. Thanks so much.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephanie! Thank you so much for your kind review! We cannot thank you enough for your patience throughout the buying process. Tony, Scott, Chris, Nancy and all of us at Lexus of Atlantic City are so happy to hear this from you. We are truly grateful for your business! Please let us know if you have any questions about your IS 250. Call us anytime 609-641-0008. Rebekah Customer Care Coordinator Lexus of Atlantic City 609-641-0008 rmarine@aclexus.com
Great experience!
Love my new car! Bob Prato was of great service! The car is just what I wanted and I couldn't have found a better dealership to get it from, the price was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership friendly people
I recommend this dealership who is looking to buy Lexus we bought new Lexus e350 we got the best price and best and friendly service from the team of Lexus of atlantic city specially bob Prato and chris gave us a grate Lexus buying experience I strongly recommend Lexus of atlantic city a great place to buy Lexus very happy with over all experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Manny! Thank you so much for your awesome review. I truly hope you're enjoying your new ES350. If you have any questions, let us know. Also, don't forget we give complimentary car washes every Saturday from 9-12. Please feel free to visit us anytime! Rebekah Customer Care Coordinator Lexus of Atlantic City 609-641-0008 rmarine@aclexus.com
Luxury Lovers
This is our third purchase from L.O.A.C. Each time we were impressed with the dealership's desire to meet our auto needs and make buying and trading easy and affordable. Our salesman, Bob Prato, treated us fairly, and that's what sealed the deal. We traded in our 2007 RX350 and bought a new RX350. We met Scott, the Lexus Sales Mgr., who also made sure we were satisfied customers and continues to accommodate us in every way possible. This is a first class operation from start to finish, and I expected nothing less from a luxury car dealership. My husband and I are very pleased with sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
This is my 5 th Lexus vehicle and I've returned to the same dealer again. Helen was wonderful to deal with, very professional yet very approachable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent dealership with great staff!
The staff at lexus of Atlantic City was very nice and their service was great. I recommend this dealership to anyone who wants an easy process on buying a new or used car. Chris Delvecchio, the business manager was amazing and did a great job of getting me in and out with no problems. I highly recommend buying a car from this dealership. I will definetaly be going back when i want to trade in my new lexus GS350 :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT EXPERIENCE
I WOULD HIGHLY RECOMMEND YOUR DEALERSHIP TO ANYONE LOOKING FOR AN ACCEPTIONAL AND TOTALLY PROFESSIONAL CAR BUYING EXPERIENCE. I WOULD LIKE TO TAKE A MOMENT TO THANK TONY DILAURENT FOR HIS HIGHLY MOTIVATED APPROACH IN SELLING THE LEXUS CARS. HE WAS VERY PROFESSIONAL, POLITE AND REALLY MADE THE WHOLE PROCESS ENJOYABLE. I WOULD ALSO LIKE TO ACKNOWLEDGE ROB BUDZAK AND MIKE AGUIAR FOR THEIR PROFESSIONAL ADVICE AND HELP IN COMPLETELY UNDERSTANDING THE LEASING OPTIONS, ALONG WITH HOW TO USE THE BLUETOOTH OPTIONS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
OUTSTANDING DEALERSHIP
After purchasing my husband's 2011 RX350 from Helen Bitzberger at Lexus of Atlantic City, there was no doubt in our minds that we would return there for my new Lexus RX350. Working with Helen was a pleasure. I knew that I wanted the RX350, but even after changing the interior and exterior colors I wanted, Helen was gracious about locating the new car. When the purchase was complete, Helen took the time to load my contacts from my phone into my new car, and quickly and clearly demonstrated how to use the new features in the 2013 crossover. Chris Delvecchio, the Business Manager, was pleasant and efficient in working with us to finalize the papers for the purchase of my second RX vehicle. Lou Cinaglia, the Service and Parts Director, arranged to have a few accessories that did not come with my car, available the very next morning. My husband and I wanted to drive the car home together, and Lexus of Atlantic City made that possible by delivering my husband's car to our home the next day. The service department at this dealership is efficient and honest, making this dealership the VERY BEST that we have worked with, including the many agencies that my husband has dealt with over many years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership to work with
I can attest to the below review as that has been my exact experience with Helen Bitzberger and Atlantic City Lexus. This was my third RX350, (the 1st was from a different dealership) the last 2 were purchased from Helen as I was not happy with the original dealership. Helen makes the car buying process enjoyable, the thought of going to the dealership is no longer painful but a pleasant experience. Helen and I work out all the details over the phone and when I arrive she's holding the keys to my new car, sign the paperwork, receive a detailed overview of the vehicle and on my way. This fits my busy schedule perfectly and can't wait to do it again in another 3 years. Thank you Helen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase