Shore Toyota

As always I receive the best quality service with an engaged staff who pay attention to all details. My truck is almost 10 years old had has been exclusively... serviced by Shore Toyota. I attribute the exceptional performance and reliability to the knowledgable staff. I can't Thank Matt enough for the smooth process and high level of service.

One star for my truck being able to drive off the lot. One star for all the reliable services I've experienced in the past One star lost because appointment... was at 8:15am and service was not completed until 4:15pm. One star lost because my vehicle inspection lacked professionalism, attention to detail, and continuity of care. One star lost because when I asked questions about the maintenance completed I was met with "I don't know everyone went home."

Called managers including Steve Richardson the owner and did not get any call back. Internet person nasty and terrible service she complained that she... has no help and I had to keep emailing and calling her back and she became confrontational and nasty. I asked to speak to a manager she hung up on me and a sales person who is called manager in the title emailed me back with grammar of a 3rd grader. I responded to his email and explained the nasty internet person and as asked to speak with him I also left a message for Glenn the manager and the owner about 2 weeks ago. No response and I bought from a different dealership. This is the worst dealership I have ever dealt with. There message says new management new attitude. I think they need to go back to old management as this is a really bad attitude and terrible customer service.

Matt from Shore Toyota provided me with a seamless service appointment with my Tacoma. He is always very fair and knowledgeable and make me feel as a valued... customer. I am always leaving confident thing are done properly with the genuine parts.I am completely satisfied with my service experiences with this Dealer and Matt is a top professional .

Had an 8:00 Appointment Monday morning. I usually wait in the waiting room. I decided to drop it off instead of waiting due to the virus situation. ... Dropped my Tacoma off Sunday evening, as directed. I was expecting a call around 10:00. It usually takes about 2 hours. I called Monday at 11:15. They hadn't started to work on it. I was told "I didn't know you wanted it by a certain time." So, my truck sat there for over 3 hours and nothing. I was told that Drop-Offs are put on the back burner. So, I guess my 8:00 appointment got put on the back burner. When I called at 11:15, I was told he would start it right away. Bottom Line...I picked it up at 2:00. I've been going there for over 10 years. This was the worst! I didn't like the long wait. I use my truck for work and wasn't able to much for the rest of the day.

Folks do yourselves a favor....don't get serviced their. Beware...Rip offs and cons. Been going their for years to get my Tacoma serviced and never had... a problem. I was dismayed at the lack of professionalism they displayed with the "New Attitude" they commercialize. Explained to them what I thought was wrong and received a smug answer along with "Well it's gonna cost you $135 dollars just to look at it"..Really!! You just lost my business. Probably will get the standard cut and paste response from owner.."Thank you for sharing you experience."

The service advisor was Randy Gordy, the most knowledgeable Service person I have dealt with in 3 years. Gave me precise information reference my Tacoma...

I was very satisfied with the service I received and with the service adviser, Samantha. However, I was MOST unhappy with the fact that my coupon for a... free oil change was NOT accepted because "the dealership has changed hands and the new owner is not honoring anything from the previous owner." That is not right! I had a less than smooth buying experience 2 1/2 years ago at Shore and I negotiated two oil changes because of the significant inconvenience I suffered at the time. This issue has soured me on this dealer for my next buy. I was the innocent victim in both cases. Shore Toyota lost a customer over a $30 coupon. Smart? I think not!

Welll....I've been Loyal through many years, thru Crashes, Blow ups {LOL}, still trying to figure that one out...haaa....but through it All Shore Toyota... has been Stellar....especially to Matt and Bob in Service whom had to deal with my wrath more than once....Always PERFECT those 2, couldn't ask for any better. But two places no one ever wants to go to is Car Service or the Dentist, Shore Toyota will do their Best to make it Quick and Bearable for ya....Again Thank You Matt and Bob for all you do for me and a Shout Out to Tyler in Sales....noting less than Spectacular.....and those are Rare in Sales....give him a Raise, and Matt and Bob too while your throwing $$$ around...lol....

Great. People make a difference samNathan is a joy to deal with keep her she's great My car was cleaned and ready when promised