Princeton BMW

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
374 lifetime reviews. Includes reviews of Princeton BMW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 21, 2020

    Tyler is an excellent service advisor. He explains everything to me in layman's terms and I really appreciate it. It's because of his trustworthiness that... I continue to stay at Princeton BMW for service instead of getting my car serviced close to home.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we are glad Tyler could help! We are always more than happy to assist you if anything else comes up. Take care!

  • 4.0 out of 5
    March 21, 2020

    Tyler is an excellent service advisor. He explains everything to me in layman?s terms and I really appreciate it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Shavone, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a grea...t day!

  • February 19, 2018

    I just wanted to say that Elliot Johnson absolutely drips in Customer Service, and is always such a pleasure. Thank You Elliott for always going out of... your way for me everytime I visit for Service at Princeton BMW...You’re truly exceptional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 16, 2020

    Absolutely first rate experience. On Thursday 1/9/2020 I blew out a tire on my 535i while heading to the Phila. airport. Explained that I was running... late and within less than 10 minutes the team had me behind the wheel of a brand new 2020- 330i loaner. I explained that I would not be coming back until the following Monday (1/13) and was told that would not be a problem and to just bring the loaner back on Monday. When I returned on Monday, repairs were completed on my car and it was cleaned inside as well as outside. Previously, I was getting my car serviced at another BMW dealership but the level of customer service does not compare. I am switching to Holman. Thank you Phil F. By the way the 330i is awesome to drive.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 14, 2020

    Alex Escobar-Castro is one spectacular sales rep that Princeton BMW should be proud of. He made our entire experience at the dealership a most pleasant... one, not pushy at all and was very patient in helping us find a car that best meets our needs, he was very resourceful in overcoming some obstacles that came with the negotiation too. Alex is focused on customer service and you will walk away feeling like you got the car of your life. Highly recommend anyone to look him up if you're at this BMW dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    November 4, 2019

    After negotiating over the phone, I drove over an hour away to close the deal. The dealer fees were about $500 plus additional filing fee of $120. The... salesman couldn’t tell me about the car as he didn’t know the type of engine nor did he know where the battery was located.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 30, 2019

    The employees at Princeton BMW always go above and beyond for their clients. I know that whenever I have an issue with my car or even a question, I can... go to them for help. The atmosphere is so welcoming and friendly that I do not even mind having to stop in when I need to! The general staff is helpful and hospitable no matter what department you are in store for. My service advisor, Dennis Kogout, always helps me to determine the best possible path to have my car fixed, save money, and plan for the future. My usual mechanic, Matt Berry, is helpful in explaining what exactly is wrong with my car and what I can do to avoid the issue or anticipate any upcoming problems. I am so happy to have purchased a car from Princeton BMW as well as trusted them with any necessary service trips.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 2, 2019

    I came back to Princeton BMW after an incredible sales experience with Alex Escobar-Castro in April of 2018. This time around I was interested in a few... different options both used and new. Alex took incredible care in working with me to make sure the vehicle I selected fit my needs and at the price point I was looking for. When it came time to negotiate, Alex and Dan provided me a great offer upfront and it was a smooth experience from there on out. My family and I have been dealing with Holman Automotive dealerships for nearly 35 years and I am grateful to see that Princeton BMW continues to carry that Holman excellence forward here in Mercer County!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 12, 2019

    Over 20 years have purchased a number of Used Cars from this Dealership Group and they have never skipped a beat still same welcoming positive experience.... Series of purchases M6, 740i and 528i Dan was around for the latest purchase and no pressure sales is a welcoming experience. His Sales team Alex E. Castro and Finance manager Andrew Kim were great and an asset to Princeton BMW Group. Will continue to shed positive vibes on this establishment to friends and family memeber. Thank you John V.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 30, 2019

    Chris is a phenomenal salesperson who knows how to make an irresistible deal. His professionalism and knowledge are unmatched. The facilities are state-of-the-art....

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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