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Honda Universe

4.7 out of 5 4.7
Rectangle 48
Sales
Service Closed

Honda Universe Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2007

Honda Universe is not your average car dealership. Our number one goal is to exceed all your expectations while meeting

...

all your automotive needs. It's thanks to our customer commitment so many people are loyal to our dealership and enthusiastic about recommending us. If you are shopping for a car, we carry the full lineup of new Hondas, as well as a large inventory of used cars to choose from. No matter what your preference for style, size, performance, features, or budget is, you can count on finding just the right car for you at our location today.

Service

Tire Rotation

$19.95

Oil, Filter Change

$29.95

Wheel Balance

$89.95

Wheel Alignment (4WD)

$89.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
904 lifetime reviews. Includes reviews of Honda Universe from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2020

    Great service and follow up! We purchased our new Honda Accord Touring last March. We had a fender bender so we needed some parts and installation. Out... experience couldn't have been better! Service got me in quickly and everyone was extremely attentive. From making the appointment on the phone, to ordering parts, to the service personnel all the way to the cashiers. We commend you on your professionalism. Sincerely, Rob and Lorraine H. Howell, New Jersey

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the exceptional five-star review, Rob and Lorraine! We truly appreciate your kind words and are happy to hear you had such a great exper...ience at our dealership. We look forward to working with you again in the future!


    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 286 reviews

  • 5.0 out of 5
    October 12, 2020

    My husband and I bought a 2020 Honda Civic sport and Yvette Rivera-Coates was amazing she had a lot of patience with us she treated us like family. Will... definitely recommend her

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the positive feedback! We're so happy to hear you and your husband had a pleasant experience working with Yvette and we look forward to ...working with you again in the future!


    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 25 reviews

  • February 19, 2019

    Got a CRV in 2008 from Honda Universe after 11 years came to get a new one. First time leasing a car. Got the car I wanted. Thank you Carmine.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Rebeca, thank you for the thoughtful review. It is wonderful to hear that Carmine was able to provide you with excellent customer service! Thank... you for choosing Honda Universe.

  • 5.0 out of 5
    October 6, 2020

    i went to honda universe just to look around maybe to buy a car.Jim brennam was the sales person very very friendly and a lot of smile He made me buy a... car after easy explanations I would recommend him 5 stars.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the excellent five-star review! We're pleased to hear you had such a great experience at our dealership!

  • 5.0 out of 5
    October 3, 2020

    Yvette Rivera was so helpful, so glad I came to Honda universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great...

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for your positive feedback, Jason! We're happy our team could assist you and we look forward to seeing you again in the future!


    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 25 reviews

    Glenn Swenson

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 30, 2020

    This is my second time buying a vehicle with this dealership and my second time being beyond happy with the experience! Honda Universe is by far the best... dealership I have bought from!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Robyn, thank you for the excellent feedback regarding your experience! We truly appreciate your kind words and your loyalty to our dealership!

  • 1.0 out of 5
    September 28, 2020

    After having purchased 7 cars with this dealership I have to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is... the manager but I cannot believe anyone would leave their business in his hands. There could be some underlying issues I will not speak of here. Yvette was professional. Another salesman walked up to her desk and requested the keys to the vehicle she was getting ready to sell to us, had pulled out for us and was discussing with us -- she refused. He went and got Nick Salerno who came and took it from her and sold the vehicle we were there for to someone else! We were debating between 2 models of the same vehicle and decided to discuss the one we had originally went there to get -- she said "we can't." I asked why not? She said it was sold -- flabbergasted I asked if that was the vehicle they just came and took from her?! She replied "yes." Disgusting! I have never experienced anything as tactless and distasteful in a car dealership and prior to this experience -- Honda Universe felt like "family" to us. They said we could choose a different color or we they could get one from one of the four lots they own -- I told them that's what they should have done for the person to whom they sold "our vehicle!" It was the most bizarre experience. We currently have 2 financed and 1 leased vehicle from them and when the lease is up -- we will not be returning it to Honda Universe! We were not even thinking of purchasing a new car -- after all we have only had this one for 2 years with 22,000 miles and it's in excellent condition! They had just sent a letter that was worth looking into/considering. We left there immediately in the vehicle we arrived in, in the exact color for which we were looking! And when we decide to change the color of our vehicle, it will be done elsewhere! I guess the BEST part of the experience and relationship was truly in the hands of the sales team we previously worked with for the past 10 years! I have referred several people to them and now will inform them that IS NOT the same dealership! Besides their unethical business conduct, they have no regard for public health either; some were wearing face masks, some were wearing them under their chins, some under their noses and a couple not at all. I am a frontline nurse and have seen many patients and their families suffer due to the COVID virus, so for their ill regard of the importance of masking not knowing the health status of all who enter is despicable and I did say something to one salesman. To each his own -- but consider yourself forewarned! The next day Nick Salerno had the audacity to call to see if we were still in the market for a new vehicle, apologizing "because we were not able to work out a deal with no money down" even though he clearly stated that in the letter he sent to us and he never ran our credit which is GOOD! We could have put money down if it was going to be worth it in the end however we never got to that part of the conversation because the car was gone! We had only been there for a short time, the car was pulled in advance of us arriving so we could make a quick deal. I guess every customer is not considered equal and this is one customer that not only they have lost but I may stop driving a HONDA because of this and everyone knows I love a Honda. I will return to DCH in Eatontown -- that is where my Honda journey began and they were ALWAYS wonderful; we just happened upon Honda Universe because of a Honda Pilot we saw across the street from them. Everything happens for a reason and I do not trust that dealership any longer -- no class! There are enough bad things occurring that owe cannot control -- we certainly do not have to accept bad experiences of which we have full control!

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 25 reviews

    Ozzy Rosa

    Sales Manager

    (4.8) 47 reviews

    Nick Salerno

    Management

    (4.6) 78 reviews

  • 5.0 out of 5
    September 18, 2020

    I again chose to work with Yvette Rivera on our recent Honda Odyssey lease. She is great to work with and helped achieve our comfortable monthly lease... amount!

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the positive feedback regarding your recent experience! We're happy to hear you had a pleasant experience working with Yvette!


    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 25 reviews

  • 5.0 out of 5
    September 12, 2020

    I recently leased a 2020 Honda Civic with Yvette Rivera-Coates, she was extremely knowledgeable and helpful making this experience excellent. I would highly... recommend Yvette to assist you when visiting Honda Universe.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the excellent five-star review! It's a pleasure to know that Yvette went above and beyond to make your experience a good one!


    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 25 reviews

  • 5.0 out of 5
    August 19, 2020

    Never in all of my 50 years of purchasing vehicles has the experience been such a pleasure! Paul Dugan and the Manager, John McGraw were extremely professional... and accommodated my every request. I will not think twice about where me and my family will purchase our next vehicle. I walked away a happy customer! Two days later I have already received two follow-up phone calls to be sure that everything was 100% satisfactory. I also received a call that I left a personal item in the vehicle which I traded in. I truly look forward to dealing with Honda Universe in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Honda Universe

    Thank you for the five-star review, Nancy! We're so happy to hear you had a pleasant experience working with our team. We look forward to seeing you a...gain in the future!


    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 286 reviews

    Paul Dugan

    Sales

    NOT RATED

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