Honda Universe

Great service and follow up! We purchased our new Honda Accord Touring last March. We had a fender bender so we needed some parts and installation. Out... experience couldn't have been better! Service got me in quickly and everyone was extremely attentive. From making the appointment on the phone, to ordering parts, to the service personnel all the way to the cashiers. We commend you on your professionalism. Sincerely, Rob and Lorraine H. Howell, New Jersey

My husband and I bought a 2020 Honda Civic sport and Yvette Rivera-Coates was amazing she had a lot of patience with us she treated us like family. Will... definitely recommend her

Got a CRV in 2008 from Honda Universe after 11 years came to get a new one. First time leasing a car. Got the car I wanted. Thank you Carmine.

i went to honda universe just to look around maybe to buy a car.Jim brennam was the sales person very very friendly and a lot of smile He made me buy a... car after easy explanations I would recommend him 5 stars.

Yvette Rivera was so helpful, so glad I came to Honda universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great...

This is my second time buying a vehicle with this dealership and my second time being beyond happy with the experience! Honda Universe is by far the best... dealership I have bought from!

After having purchased 7 cars with this dealership I have to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is... the manager but I cannot believe anyone would leave their business in his hands. There could be some underlying issues I will not speak of here. Yvette was professional. Another salesman walked up to her desk and requested the keys to the vehicle she was getting ready to sell to us, had pulled out for us and was discussing with us -- she refused. He went and got Nick Salerno who came and took it from her and sold the vehicle we were there for to someone else! We were debating between 2 models of the same vehicle and decided to discuss the one we had originally went there to get -- she said "we can't." I asked why not? She said it was sold -- flabbergasted I asked if that was the vehicle they just came and took from her?! She replied "yes." Disgusting! I have never experienced anything as tactless and distasteful in a car dealership and prior to this experience -- Honda Universe felt like "family" to us. They said we could choose a different color or we they could get one from one of the four lots they own -- I told them that's what they should have done for the person to whom they sold "our vehicle!" It was the most bizarre experience. We currently have 2 financed and 1 leased vehicle from them and when the lease is up -- we will not be returning it to Honda Universe! We were not even thinking of purchasing a new car -- after all we have only had this one for 2 years with 22,000 miles and it's in excellent condition! They had just sent a letter that was worth looking into/considering. We left there immediately in the vehicle we arrived in, in the exact color for which we were looking! And when we decide to change the color of our vehicle, it will be done elsewhere! I guess the BEST part of the experience and relationship was truly in the hands of the sales team we previously worked with for the past 10 years! I have referred several people to them and now will inform them that IS NOT the same dealership! Besides their unethical business conduct, they have no regard for public health either; some were wearing face masks, some were wearing them under their chins, some under their noses and a couple not at all. I am a frontline nurse and have seen many patients and their families suffer due to the COVID virus, so for their ill regard of the importance of masking not knowing the health status of all who enter is despicable and I did say something to one salesman. To each his own -- but consider yourself forewarned! The next day Nick Salerno had the audacity to call to see if we were still in the market for a new vehicle, apologizing "because we were not able to work out a deal with no money down" even though he clearly stated that in the letter he sent to us and he never ran our credit which is GOOD! We could have put money down if it was going to be worth it in the end however we never got to that part of the conversation because the car was gone! We had only been there for a short time, the car was pulled in advance of us arriving so we could make a quick deal. I guess every customer is not considered equal and this is one customer that not only they have lost but I may stop driving a HONDA because of this and everyone knows I love a Honda. I will return to DCH in Eatontown -- that is where my Honda journey began and they were ALWAYS wonderful; we just happened upon Honda Universe because of a Honda Pilot we saw across the street from them. Everything happens for a reason and I do not trust that dealership any longer -- no class! There are enough bad things occurring that owe cannot control -- we certainly do not have to accept bad experiences of which we have full control!

I again chose to work with Yvette Rivera on our recent Honda Odyssey lease. She is great to work with and helped achieve our comfortable monthly lease... amount!

I recently leased a 2020 Honda Civic with Yvette Rivera-Coates, she was extremely knowledgeable and helpful making this experience excellent. I would highly... recommend Yvette to assist you when visiting Honda Universe.

Never in all of my 50 years of purchasing vehicles has the experience been such a pleasure! Paul Dugan and the Manager, John McGraw were extremely professional... and accommodated my every request. I will not think twice about where me and my family will purchase our next vehicle. I walked away a happy customer! Two days later I have already received two follow-up phone calls to be sure that everything was 100% satisfactory. I also received a call that I left a personal item in the vehicle which I traded in. I truly look forward to dealing with Honda Universe in the future.