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Dealers  /   Lakewood Township, NJ  /  Honda Universe

Honda Universe

4.8 out of 5 4.8
833 reviews
1085 Ocean Ave Lakewood Township, NJ 08701
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Honda Universe Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (888) 852-5308
Used (888) 859-1558
Service (877) 213-1321

Inventory

NEW
$37,865 MSRP $37,865
2019 Honda Ridgeline
  • Exterior Color: Obsidian Blue Pearl
  • Interior Color: Gray
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD
NEW
$26,945 MSRP $26,945
2019 Honda CR-V
  • Exterior Color: Platinum White Pearl
  • Interior Color: Ivory
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$21,280 MSRP $21,280
2019 Honda Civic
  • Exterior Color: Platinum White Pearl
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: FWD
NEW
$40,955 MSRP $40,955
2020 Honda Pilot
  • Exterior Color: Platinum
  • Interior Color: Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD
NEW
$46,015 MSRP $46,015
2020 Honda Pilot
  • Exterior Color: Lunar Silver Metallic
  • Interior Color: Gray
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$34,985 MSRP $34,985
2019 Honda Passport
  • Exterior Color: Lunar Silver Metallic
  • Interior Color: Black
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD

Our Employees

5.0 out of 5
(5.0) 11 reviews

Yvette Rivera-Coates

Sales
4.9 out of 5
(4.9) 34 reviews

Ozzy Rosa

Finance Manager
5.0 out of 5
(5.0) 258 reviews

John McGraw

Customer Relations Manager
5.0 out of 5
(5.0) 55 reviews

Carmine Buono

sales
NOT RATED

James Frederick

General Sales Manager
5.0 out of 5
(5.0) 41 reviews

Neil Goldstein

Sales
5.0 out of 5
(5.0) 19 reviews

Kyle Crawley

Senior Sales Consultant
5.0 out of 5
(5.0) 17 reviews

Brian Lipman

Salesman
5.0 out of 5
(5.0) 15 reviews

Steve Umoru

Sales Consultant
5.0 out of 5
(5.0) 11 reviews

Karlos Merrick

Sales

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since September 2007

For more details and pics Call or text me at : --605--734--2957--

Photos & Videos

11
Photos |
Video

Service

Tire Rotation

$19.95

Oil, Filter Change

$29.95

Wheel Balance

$89.95

Wheel Alignment (4WD)

$89.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
833 lifetime reviews. Includes reviews of Honda Universe from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews time purchase good friendly easy process pleasant experience comfortable process price pay service recommend good interest help lease recommend place sale rep price afford process recommend
All Reviews time purchase good friendly easy process pleasant experience comfortable process price pay service recommend good interest
All Reviews time purchase good friendly easy process pleasant experience comfortable process price pay service recommend good interest help lease recommend place sale rep price afford process recommend
  • 1.0 out of 5
    Customer Service- Not up to par
    by sportsfan from Lakewood, NJ
    October 9, 2019

    Customer Service is not what you expect from Honda. They can be very rude and evasive. Take your business to another Honda Dealer as the honda vehicles... are excellent but this dealership does not care about your business and will not give forthright answers.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our custome...r's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss this further.

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
    Danny Patel

    Sales

    NOT RATED
  • 5.0 out of 5
    Great car and great for gas! Very comfortable handling...
    by 10th gen. Civic from DealerRater.com
    October 5, 2019

    Great car and great for gas! Very comfortable handling and stops on the dime. Now all I need is the Honda Civic SI hopefully coming soon!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review! We're so glad to hear that you're pleased and we'll look forward to helping you again soon!

    Worked with:
    Christina Barrett

    Sales Consultant

    (4.8) 20 reviews

  • FEATURED REVIEW

    5.0 out of 5
    First time leasing a car
    by Rebeca from Point Pleasant Boro
    February 19, 2019

    Got a CRV in 2008 from Honda Universe after 11 years came to get a new one. First time leasing a car. Got the car I wanted. Thank you Carmine.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Rebeca, thank you for the thoughtful review. It is wonderful to hear that Carmine was able to provide you with excellent customer service! Thank... you for choosing Honda Universe.

    Worked with:
    Carmine Buono

    sales

    (5.0) 55 reviews
  • 5.0 out of 5
    Extremely helpful with my purchase and very professional....
    by John G from DealerRater.com
    October 1, 2019

    Extremely helpful with my purchase and very professional. Made the experience very pleasant. He helped me with all of my concerns and questions. Would... highly recommend.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John, thank you for the nice review, it's great to hear that our team was extremely helpful and able to answer all of your questions too. Thanks fo...r recommending us so highly!

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
  • 5.0 out of 5
    When you want the best.....
    by Mary from DealerRater.com
    September 30, 2019

    To whom it may concern, My name is Mary Karinja -McCuen. I have been a Honda owner for the past 22+ years. Let's be honest, they are the best. Upon moving... here to Lakewood almost 2 years ago, I started to go to Honda Universe. May I say, Mr. John McGraw has been very helpful in returning phone calls in a timely matter and thoughtful to my needs regarding the work done on my CRV. Also, the mechanic Tom has bee superb today especially with explain to me about my car and the issues. Jessica at the service desk always has a smile and eager to help me with any question and getting what I ask to be done on a timely matter. Also met Wayne today. A good group of people who made me feel comfortable even when I needed to return my vehicle. Hoping to buy from this dealership in the next 6 months. It has been a pleasure and 5 stars indeed. Thanks Mr. John McGraw. See you in the future,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mary, thanks for sharing your feedback. It's wonderful to hear that John McGraw was so helpful to you, and Tom and Jessica, in our service depar...tment were able to assist you as well. Thanks also for mentioning that you met Wayne too, and you appreciate our staff, and we'll look forward to helping you again!

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
  • 5.0 out of 5
    Fantastic first car experience!!
    by Jmv328 from DealerRater.com
    September 29, 2019

    I went to Honda universe to purchase my first car and Yvette was absolutely amazing. She made the entire process so enjoyable and easy. I cannot thank... her enough for my new car. My 8 year old son is so happy and had a great day at the dealership!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for the great review! It's wonderful to know that Yvette was amazing and she made everything enjoyable and easy! Congrats on your new... car, and we're so glad to hear that your son had fun too!

    Worked with:
    Yvette Rivera-Coates

    Sales

    (5.0) 11 reviews
    Ozzy Rosa

    Finance Manager

    (4.9) 34 reviews
  • 5.0 out of 5
    Customer service
    by Chrissy G from DealerRater.com
    September 27, 2019

    I was in for service and it was a pleasure from the time i drove into the service drive and met Lisa. She was a pleasure to work with she explained everything... in detail what i needed and It was seamless. Also john McGraw came out to meet with me to see how my experience was. He also was a pleasure to talk to i felt like a guest in there home not a customer. I would recommend this dealership to all my friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chrissy, thank you for telling us that Lisa was a pleasure to work with, and you appreciated the help you received from John McGraw too. Thanks aga...in and we'll look forward to seeing you again.

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
  • 5.0 out of 5
    Great service
    by Tom0824 from DealerRater.com
    September 27, 2019

    Staff was courteous, friendly and knowledgeable. They Helped me in anyway they could to make my new purchase possible! Thank you so much I will make sure... to tell all my friends and family to come to Honda universe

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the nice review. It's great to hear that our team was so courteous, friendly and knowledgeable! Thanks too for recommending us to your frie...nds and family!

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
    Rahsaan Jones

    Sales Manager

    (4.7) 38 reviews
    Rich Anzevino

    Sales

    NOT RATED
  • 5.0 out of 5
    Great Customer Service
    by Caldwell from DealerRater.com
    September 24, 2019

    I called and spoke to John McGraw. I had alot of questions about purchasing a car for my daughter. He was very knowledgeable and funny too. He answered... every one of my questions. I haven't purchased a car yet but I will come in and see John.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind review! It's wonderful to know that John McGraw was so helpful to you, as well as knowledgeable and funny. We're also glad to hea...r that he was able to answer all of your questions, and you're looking forward to seeing him when you visit us!

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
  • 5.0 out of 5
    Pleasant experience
    by happycamper from DealerRater.com
    September 19, 2019

    I went to Honda Universe looking for a car for my son and met John McGraw who's knowledge of the products , professionalism, and overall attitude has ... me recommending anyone looking for a car to go see him directly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We're glad to hear that John McGraw was so knowledgeable and helpful to you and your son. Thanks for recommending him ...so highly too.

    Worked with:
    John McGraw

    Customer Relations Manager

    (5.0) 258 reviews
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