Reviews
Just purchased my 3rd Chevy from Pine Belt and I couldn't...
Just purchased my 3rd Chevy from Pine Belt and I couldn't be happier!!! After owning 2 Chevy Cobalts in the past (all purchased at Pine Belt and from Ryan Concord) I made the mistake of switching to a Hyundai Elantra. What can I say, I got distracted by the attractive exterior remodel! I traded my 08 Cobalt for an 11 Elantra at Lester Glenn of Toms River in May of last year and only had it for 5 months before problems started popping up! Finally I became fed up with not only the inconvienence but of how unsafe I felt driving the car. Knowing that Lester Glenn prides themselves on customer service and "The Lester Glenn Experience", I decided to go and see what trade options I had or what they could do about the dud of a car they sold me. When I arrived I was handed off to the most rude, lazy, and offensive salesman I have ever dealt with. The visit ended with him telling me that bad cars get sold so I should deal with Hyundai directly and hire a lawyer!! After a complaint to a manager I was finally treated in a better manner but ultimately I got the feeling that they weren't willing to make good for the whole ordeal. After that I knew where to go and who to deal with. I immediately went to Pine Belt and spoke to Ryan. If you want to buy a car from not only a great salesman but also an AMAZING guy, go to Pine Belt and see Ryan Concord. My family has purchased 9 cars from him now and plan on more in the future. I'm a picky customer but Ryan just kept sifting through every possibility with me until we found the right fit. I drove off the lot in a BEAUTIFUL Malibu LTZ and I'm an incredibly happy girl now. Not only because I look FANTASIC driving, but I also feel safe in my new vehicle and I was treated the way a customer should be treated PLUS 100%. I'll never cheat on chevy or Ryan Concord again. I learned my lesson!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Megalooch1, Now that's a review! Thank you sincerely for taking the time to complete such a thorough recap for us. My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood. I could not be more thrilled to hear about your past and present experiences. Ryan is a true professional and as you know, he's been with us for quite some time now. It's wonderful to hear that after a short "break-up" you found your way back to Pine Belt and Ryan. I've heard of the "experience" that you had at our competitor's dealership many times before but all is well that ends well and we are all happy to have you back within the Pine Belt family! Thanks so much for your repeat business and enjoy driving your new Malibu LTZ. If I can ever be of assistance please feel free to contact me at joseph.pagano@pinebeltcars.com. Best wishes!
I feel very fortunate to have had the pleasure of working...
I feel very fortunate to have had the pleasure of working with Doug Barnes to purchase (lease) my new Chevy. Doug was very considerate of my needs and spent time showing me cars, and explaining all the details. I highly recommend Doug Barnes to everyone interested in purchasing or leasing a Chevy. Because of Doug's expertise and consideration I am very happy with my new car. Thank you Doug!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeanbyrne, My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood, and I handle customer service here at Pine Belt. I am so happy to hear that Doug Barnes impressed you on the purchase of your new vehicle, and that you would recommend him to your friends and family. We absolutely recognize him for his hard work and were always excited and thankful to hear from a satisfied customer. We truly appreciate you taking the time to complete this review! Please don’t hesitate to contact me directly at joseph.pagano@pinebeltcars.com should you ever need anything. Thanks so much for your business and enjoy your new Cruze! All the best!
I was very pleased with my saleman Paul Ashley. He was...
I was very pleased with my saleman Paul Ashley. He was very informative and not pushy. Paul showed me the vehicles that I was interested in. When I came back to pick up my 2012 Equinox he took the time to explain to me how everything in the vehicle worked. I would highly recommend Paul Ashley to any of my friends that are in the market to buy a vehicle. Sincerely, Pat Taylor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pat, My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood, and I handle customer service here at Pine Belt. I am so happy to hear that Paul impressed you on the purchase of your new vehicle, and that you would recommend him to your friends and family. We absolutely recognize him for his hard work and were always excited and thankful to hear from a satisfied customer. We truly appreciate you taking the time to complete this review! Please don’t hesitate to contact me directly at joseph.pagano@pinebeltcars.com should you ever need anything. Thanks so much for your business and enjoy your new Equinox! All the best!
My wife and I had been in the market of looking for a...
My wife and I had been in the market of looking for a pre-owned Suburban with low mileage. We drove through the lot, saw that there was quite a few trucks to choose from, we decided to go in and speak to someone. Frank met us at the door and was very honest with us. After describingour finincial situation (including our up-sied-down trade in) he told us "I don't want to waste your time, we just can't get anywhere near the price you're looking for." We thanked him for his time and honesty and got ready to leave. As we were pulling out, Frank came running out the front door and asked us to give him 5 minutes, that he had an idea and that he wanted to run some numbers really quickly. Frank ended up getting us a brand new Suburban utilizing interest and rebate incentives. Purchasing a car is never a pleasure to do, but Frank honestly worked "with" us rather than against us. He worked in our interest battling the finance department on our behalf to help get us an affordable deal. He was very accomodating and he was a pleasure to deal with. I will/would certainly go to Frank again for our next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Davelave, My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood. I can't tell you how much we appreciate you taking the time to write this review! Frank is a true professional and I'm happy to hear that you worked so well together. He has been with us for more than 10 years now and truly understands how customers deserve to be treated. Did you know that Pine Belt offers a referral program that can make your next car payment up to $300 for EVERY customer you send to Frank and Pine Belt that purchases a vehicle? For more information on this program, or should you ever have any questions/concerns please feel free to contact me at joseph.pagano@pinebeltcars.com. Thanks again for your kind words and your business...enjoy that new Suburban!
Great service and great follow up. Ask for Adam...
Great service and great follow up. Ask for Adam Wielebinski if you are looking to buy a car. He goes above and beyond ensuring you are happy. I wanted a specific car by a certain date because I was going on vacation. He found one at another dealership and drove to get it for me just so I would have it time for vacation. Wow! Its my second car from Pine Belt. I will be buying my third there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
RickH45th, Wow! Thank you so much for sharing your experience with Pine Belt Chevy of Lakewood and Adam...we really appreciate the feedback. Adam has been with us for fifteen years or so and as you've seen he is more than willing to go the extra mile for his customers...we are definitely lucky to have him as part of the Pine Belt team. We can not tell you how much we appreciate you being a repeat customer of ours and look forward to working with you again soon. If you ever have any questions/concerns feel free to reach out to me at joseph.pagano@pinebeltcars.com. Thanks again for your business and congratulations on your new car!
Pinebelt of Lakewood is beautiful well kept dealership...
Pinebelt of Lakewood is beautiful well kept dealership with a great selection. I was able to find the exact truck I was looking for. Kevin worked with me to get the best afforable deal making buying my truck an enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Khiggs231, Thanks so much for completing this review and for your compliments on our facility and selection. We go to great lengths to provide our customers with a comfortable place to find the perfect Chevy. My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood. I'm very happy to hear that you had an enjoyable experience here with Kevin and I'll be sure to pass your compliments on to him. If you should ever have any questions/concerns, please feel free to contact me at joseph.pagano@pinebeltcars.com. Thanks again for the review and thank you for your business. Enjoy your new truck!
My purchase experience at Pine Belt Chevy in Lakewood...
My purchase experience at Pine Belt Chevy in Lakewood started with an Internet inquiry at around noon on Friday, April 6, 2012. I was immediately contacted by Marina Nikovic, Internet Coordinator via phone and e-mail letting me know that the 2012 Camaro I was interested in was in stock and available for a test drive that afternoon. I spoke with Marina to set up an appointment and arrived at the dealership at 4:00 PM. I was met by Paul Ashley who immediately took me to see the car and take it for a test ride. The car was amazing and after the test drive Paul and I started to work out the financial details which included trading in my old car. I had done my homework and knew a fair price for the Camaro as well as the trade-in value of my old car and the GMAC finance options that were available. Paul worked out the numbers with the Pine Belt management team and returned to go over the details with me. They valued the trade-in within $2.00 of what I had calculated and the car price was right on target as well. I told Paul that we had a deal and they immediately started to work on getting the car ready for delivery. At the same time Paul and I completed all of the paperwork which including having my insurance transferred. I then met with Ray Robinson, Finance Manger, to sign all of the documents and was pleasantly surprised at how quick and pressure free this experience was. The car was ready around 7:00 PM and as I was cleaning out the interior of my old car, Paul and another salesman actually transferred the contents of my trunk from the old car to the new car. Eric came out to insure that I was 100% satisfied with the entire experience and to wish me luck with my new car. Overall this experience was completely stress free (even easy?) and far exceeded my last purchase experience at a local Acura dealer. Based on the experience described above, I would definitely recommend Paul and the Pine Belt Chevy team to anyone in the market for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KevinKevin, My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet of Lakewood. Seeing this review is wonderful...thank you so much for taking the time to complete this for us. I could not be more pleased seeing that you were happy with our processes both online and in the store. We've tried to tailor all of our processes toward ease and convenience and feedback like this helps us reiterate these to all all involved. I'll be sure to share your feelings with Marina, Paul, and Ray. Did you know that Pine Belt has a referral program that will make your next car payment up to $300 for EVERY customer you send to us that purchases? For more information on this program, or if you should ever have any questions/concerns, please feel free to contact me at joseph.pagano@pinebeltcars.com. Again thank you for this review and you business. Enjoy your new Camaro!
I didn't expect to drive home with a car today when I...
I didn't expect to drive home with a car today when I came in, but Kevin made that possible and I was able to get the car I was hoping for. After looking at the certified used cars on the lot I didn't see anything that caught my eye until Kevin showed me the Chevy Cruze that I loved. He was very patient with my wants to get this car and worked with me throughout the entire process. GO TO PINE BELT IN LAKEWOOD FOR A GREAT CAR! ESPECIALLY TALK WITH KEVIN!!! thanks man for the beautiful car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Williambruning, My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet. I am thrilled to hear that Kevin was able to help you find the right car for you. Thanks so much for taking the time to complete this review and for sharing your thoughts on Kevin and Pine Belt...it is greatly appreciated. Please let me know if I can ever be of assistance. If so feel free to contact me at joseph.pagano@pinebeltcars.com...I'm more than happy to help! Did you know that Pine Belt has a referral program that can make your next car payment up to $300 for every customer you send to us or Kevin that purchases? Thanks again for your kind words and your business. Enjoy your new Cruze!
Our 1st visit we couldn't get a bottom line price. The...
Our 1st visit we couldn't get a bottom line price. The next day, we were able to get the price we wanted. With the right price we bought it right away.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
John H. Green Jr., I'm sorry to hear about your first visit here...but I'm thrilled that your second visit worked out well! Thanks so much for sharing this feedback with us and completing this review. My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet. Again I wish your first visit went a bit smoother but it seems that all is well that ends well and we appreciate your business immensely. Please let me know if I can ever be of assistance. You can contact me anytime directly at joseph.pagano@pinebeltcars.com. Congratulations on your new vehicle...we look forward to working with you again. Best wishes!
Pine Belt is a top notch organization. My wife and I...
Pine Belt is a top notch organization. My wife and I went in last Friday, explained to Hoss and Eric what we wanted in terms of a vehicle and laid out an approach so my wife could demo a Suburban and a Tahoe and make a buying decision by Thursday. She was engaged without any high pressure sales tactics but given the flexability to make a decision based on her needs. Today she has a 2012 Suburban sitting in the driveway due to the professionalism of the staff at Pine Belt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wrburns 1999, I am so happy that we were able to help your wife into the best vehicle based upon her needs. Our goal has always been to be the best dealership in terms of customer service and making sure the customer is in the best position to make the most educated decision is certainly part of that equation here at Pine Belt Chevrolet of Lakewood. My name is Joseph Pagano, Internet Director at Pine Belt. Thank you so very much for taking the time to complete this review for us. I'll be certain to pass your compliments on to Hoss and Eric. If you should ever have any questions or concerns please do not hesitate to contact me directly at joseph.pagano@pinebeltcars.com...it would be my pleasure to assist you. Thanks again for your kind words and your business...we look forward to working with you again in service to maintain your new Suburban. Congratulations and best wishes!